18/03/2026
Most workplaces talk about supporting mental health.
But far fewer people feel confident starting the conversation.
That’s something we explored this week with nine NHS professionals attending a Mental Health First Aid Refresher in Manchester.
The cohort was drawn from the NHS Greater Manchester, taking time out of incredibly busy roles amid a major restructure to refresh their skills in supporting colleagues.
During the session we revisited the MHFA Action Plan, explored workplace scenarios, and practised how to start supportive conversations.
One theme that often emerges during refresher training is this:
Many Mental Health First Aiders regularly support people around them.
They actively listen.
They ask twice.
They understand the difference between sympathy and empathy
But from my experience, fewer have actually had that first direct conversation in the workplace.
That’s why we spend time exploring how to open those conversations with confidence and compassion.
Refresher training is now open not only to those originally trained through MHFA England, but also to people who completed equivalent training with organisations such as British Red Cross and St John Ambulance.
Which means more people can keep these skills fresh.
Because sometimes the most important support a colleague can offer begins with something simple:
“Are you okay?”
Congratulations to the latest cohort 👏
If you’d like to refresh your own MHFA skills, my next online Mental Health First Aid Refresher takes place on 23 April.
Feel free to get in touch for more information.