Coverage Care Services

23/02/2026

Coverage Care is beginning the year with a positive internal development that reflects the organisation’s continued focus on strengthening support across its homes.

After two years as Operations Manager, Amy Hutchings has moved into a newly created role as Head of Care. The role has been introduced to enhance day-to-day support for Home Managers and provide greater continuity across the organisation.

A key part of this development is the introduction of two Home Support Officers, who will work across all ten homes. Their role is to offer practical, hands-on support to Home Managers when it’s needed most—whether during periods of high pressure, planned leave, or unexpected challenges—while maintaining clear responsibility within each home.

Amy explains that no two days are ever the same in care, and managers are often required to respond quickly to changing situations. The Home Support Officers are designed to ease pressure on management teams, support Deputy Managers, and help ensure homes continue to run smoothly.

In her new role, Amy works alongside a wide range of teams, including Home Support Officers, Home Support Coordinators, carers, nurses, administrators, maintenance teams, and the development support team. Together, they form a strong support network focused on enabling Home Managers to do their roles effectively and maintaining high standards of care for residents.

Looking ahead, Amy is keen to build on the progress made over the past year, particularly following the rollout of new digital systems across the organisation. These changes have helped streamline workloads, improve communication, and support more efficient ways of working. The focus for the year ahead is embedding these systems into everyday practice so they continue to support teams and residents alike.

She also recognises that the role of Home Manager can be demanding and, at times, isolating. The new support structure—including coordinated allocation of support staff to homes that need it—aims to ensure managers feel connected, supported, and able to focus on their teams and residents.

Amy emphasises the importance of ensuring that systems and processes support person-centred care, enabling teams to focus on what matters most for residents while meeting required standards.

As Coverage Care continues to develop, this new role and support structure represent a practical step forward—strengthening teamwork, improving resilience across homes, and keeping compassionate care at the heart of the organisation.

20/02/2026

🌟 Celebrating 20 Years of Dedication – Thank You, Helen! 🌟

Last week, we had the absolute pleasure of celebrating Helen Stoneman’s 20 incredible years with Coverage Care — a milestone that reflects not just time, but heart, commitment, and an unwavering passion for care.

Helen began her journey in 2006 at Innage Grange in Bridgnorth as a relief care assistant, but her story in care started long before that. From spending weekends caring for her grandma as a young girl, to training as a chef, to discovering her calling in the care sector at just eighteen — Helen has always been guided by compassion.

Over the years, she has worn many hats:
• Relief and full‑time care assistant
• Night and day support
• Dementia unit champion
• Relief Assistant Manager
• Trainer, mentor, and advocate
• And now, an integral part of our Development and Support Team

Helen has supported residents and families with dignity and kindness, raised funds for comfort initiatives, delivered training, championed dementia and dignity awareness, and helped shape countless care teams across our homes. Her impact reaches far beyond what most people see day to day — and we are all better because of it.

Thank you, Helen, for being a cornerstone of the team, a trusted colleague, and a generous collaborator. Your dedication, your warmth, and your passion for improving the lives of others shine through in everything you do.

Here’s to 20 years of making a difference — and to all the chapters still to come. 💛

19/02/2026

Moments that Matter

Residents at Innage Grange in Bridgnorth have been thoroughly enjoying the newly added activity stations across all the dementia care units. Having activities clearly visible and accessible has already made a noticeable difference, increasing stimulation, engagement, and overall wellbeing.

A particularly touching moment happened recently when a resident’s daughter arrived to find her mum knitting — something she hadn’t done in years. The sight of the wool and knitting needles on the activity station had sparked a long‑forgotten interest, and she picked it up again so naturally. It was a beautiful reminder of how small changes in the environment can unlock meaningful memories and moments.

17/02/2026

It’s been a flipping fantastic morning across Coverage Care!
Staff and residents at Stone House enjoyed a warm and welcoming coffee morning, followed by some light‑hearted pancake‑tossing fun. The competitive spirit was high, the laughter was loud, and the flipping techniques… impressively varied.

Moments like these highlight the vibrant communities within our homes and the joy that comes from spending time together.

09/02/2026

🌟 Singing for the Brain at New Fairholme - A poem 🌟

When New Fairholme in Oswestry joined the Singing for the Brain initiative last year, Activities Co‑ordinator Liz Dorricot was deeply inspired by the impact it had. She found the sessions incredibly fulfilling — not only for the residents, but for the staff who took part as well — and has since written a poem about the experience.

The home has enjoyed the programme so much that the team has continued the activity every week, now combining the singing sessions with their regular exercise class. The atmosphere, energy, and smiles it brings have become a real highlight at New Fairholme.

Music, movement, and community spirit — it’s been a wonderful addition to life at the home 🎶💛

SINGING FOR THE BRAIN BY LIZ DORRICOTT
Joyous song, drifts,
Across the room.
No matter if,
Not in tune.
Songs known,
Throughout life,
Evoke memories,
Happiness, delight.
Some sadness too,
We address it all,
As gentle tears,
Start to fall.
But deep in music,
Profound in song,
Our voices all,
But carry on.
Singing for the brain.

04/02/2026

04/02/2026

A Little Pampering Brings Big Smiles at Barclay Gardens

Residents at Barclay Gardens in Donnington, Telford enjoyed a wonderfully relaxing pampering session this week as part of our commitment to placing exceptional care delivery at the heart of everything we do. Ensuring our residents feel valued, supported, and truly cared for is central to our approach — and moments like these make all the difference.

The session included soothing hand massages, colourful manicures, and plenty of warm conversation that filled the lounge with smiles. The gentle massages offered a chance to unwind and ease tension, while choosing nail colours became a fun and creative way for residents to express themselves. For many, simply sitting together and chatting turned the experience into something truly special.

These small acts of care play an important role in supporting dignity, comfort, and confidence. It’s always uplifting to see how a thoughtful activity can brighten someone’s day and strengthen the sense of community across our homes.

✨ Small moments, big smiles — a lovely reminder of how meaningful a little pampering can be.

07/01/2026

✨ A New Year, A Renewed Commitment ✨

As we welcome 2026, our CEO Debbie Price shares a heartfelt message about the year ahead for Coverage Care.

From strengthening our workforce to embracing new volunteers and deepening partnerships, her vision reflects our ongoing dedication to delivering exceptional care across our communities.

Here’s Debbie’s message as we look forward to another year of growth, collaboration, and making a real difference in the lives of our residents: https://www.coveragecareservices.co.uk/