http://www.coveragecareservices.co.uk/

Coverage Care Services, Allison House, Oxon Business Park, Shrewsbury (2025)

29/09/2025

Coverage Care Welcomes Two New Non-Executive Directors to the Board

Coverage Care is delighted to announce the appointment of two exceptional individuals to its Board of Non-Executive Directors: Mike Ion and Susan Dawson Austin. Their combined expertise in education and health and social care will bring fresh perspectives and invaluable insight to the organisation as it continues to deliver outstanding care across Shropshire.

Mike Ion joins Coverage Care with a distinguished background in education leadership. Having served as headteacher of two large secondary schools and most recently as Education Director of a major Multi-Academy Trust, Mike brings a wealth of strategic experience and a deep commitment to values-driven leadership. He has also worked nationally as an adviser to the Department for Education and continues to contribute to policy development through the DfE’s RISE team.

“I’m absolutely delighted to have joined Coverage Care as a Non-Executive Director and I already feel incredibly fortunate to be part of such a warm and welcoming team,” said Mike. “What matters most to me are people and values — supporting others, creating positive change, and working together to make a difference.”

Mike is currently a Visiting Fellow at the Ambition Institute and will publish his new book, Values in Action: A Moral Compass for School Leaders, with Routledge in September 2025.

Susan Dawson Austin brings nearly 45 years of experience in health and social care, beginning her career on the NHS front line before moving into senior management roles across the independent sector. Her leadership has spanned private, corporate, and charitable organisations, both locally and nationally.

“Joining Coverage Care is an honour and a privilege,” said Susan. “My core values — kindness, compassion, and respect — have guided me throughout my career, and I look forward to working with a team that shares this commitment as we continue to strive for excellence.”

Susan’s passion for mentoring and supporting others has been a hallmark of her career, and her dedication to person-centred care aligns perfectly with Coverage Care’s ethos.

Chief Executive Debbie Price commented, “We are thrilled to welcome Mike and Susan to our Board. Their experience, values, and leadership will be instrumental in helping us shape the future of care in our communities.”

25/09/2025

🌈 Coverage Care is proud to celebrate Shrewsbury Pride Parade! 🌈
Join us for the walk on 27th September 2025 and show your support for love, inclusion, and equality.

24/09/2025

Coverage Care Marks the Retirement of Irene Woods at 83

Coverage Care’s Montgomery House nursing home in Shrewsbury proudly honoured one of its most dedicated and beloved team members last week, as Irene Woods retired at the age of 83 following an extraordinary career in the care sector.

Irene spent the last 10 years of her career with Coverage Care, where she became a cherished figure among staff and residents alike.

Renowned for her tireless dedication, Irene continued to work 12-hour shifts right up until her retirement—a true testament to her passion and commitment to those in her care. Her decision to step down was prompted by a thoughtful desire to begin slowing down, having given so much of herself to the profession she loved.
Home Manager Rhea Paller paid tribute to Irene’s remarkable contribution:

“We have been blessed to have Irene working here at Montgomery House. Her dedication and commitment are inspiring to everyone, and she will be sorely missed.”

Coverage Care’s Chief Executive, Debbie Price, also shared her admiration:
“Irene is a truly remarkable lady. Her compassionate and hardworking nature embodies everything we hold dear in our Coverage Care family.”

To celebrate her legacy, Montgomery House hosted a warm and joyful retirement party, where Irene was surrounded by colleagues, residents, and friends—many of whom she has supported and uplifted throughout her career.

Coverage Care extends its deepest gratitude to Irene Woods for her decades of service and wishes her a peaceful, fulfilling, and well-earned retirement.

23/09/2025

Coverage Care Services Announces Transition of Barleyfields Care Home to New Provider

Coverage Care Services today announces that, as of 1 October 2025, the management of Barleyfields Care Home in Monkmoor, Shrewsbury will be handed over to a new care provider.

Coverage Care has proudly managed Barleyfields since 2008, delivering high-quality support to individuals with learning disabilities and fostering a safe, inclusive environment for residents and staff alike. After 17 years of dedicated service, the organisation is confident that the new provider will continue to uphold the same values and commitment to specialist care.

“We are incredibly proud of the work our team has done at Barleyfields over the years,” said Chief Executive of Coverage Care Services, Debbie Price “This transition marks a new chapter for the home, and we are reassured that the incoming provider shares our ethos and will continue to deliver compassionate, person-centered care for those living with learning disabilities.”

Coverage Care Services will work closely with the new provider to ensure a smooth and supportive handover for residents, families, and staff. All parties remain committed to maintaining continuity of care and preserving the strong community spirit that defines Barleyfields.

15/09/2025

Singing for the Brain: Coverage Care, Shropshire Music Service and Vibrant Shropshire Unite to Support Dementia Care Through music

Shropshire Music Service, in partnership with Vibrant Shropshire, is proud to announce the launch of Singing for the Brain — a music-led initiative designed to support residents living with dementia across Shropshire. Commissioned by Vibrant Shropshire part of the This is Shropshire Festival and funded by the UK Government through the UK Shared Prosperity Fund, this project responds directly to the county’s growing health needs.

According to NHS Shropshire, Telford and Wrekin, the county has seen a 25% increase in residents aged over 65 in the past decade, with over 44% of the population now aged 50 and above — significantly higher than national and regional averages. Dementia diagnoses are expected to rise by 80% between 2017 and 2035, with an estimated 8,000 people currently living with the condition in Shropshire.

Inspired by the Alzheimer’s Society’s Singing for the Brain programme — which promotes acceptance, artistic expression, and social stimulation for people with dementia — this initiative will deliver 40 sessions across four of Coverage Care’s specialist dementia care homes: Montgomery House and Briarfields in Shrewsbury, Greenfields in Whitchurch, and New Fairholme in Oswestry. Sessions will begin in September and conclude by December, ensuring residents in all corners of the county benefit.
Expert-Led Musical Engagement

All sessions will be delivered by Shropshire Music Service’s accredited Singing for the Brain practitioners. These are highly qualified music educators, each with over 20 years of experience, advanced music qualifications (up to Level 8), and enhanced DBS certification. Trained by the Alzheimer’s Society, the team brings both musical expertise and compassionate care to every session.
Safeguarding and health and safety procedures will be rigorously followed in collaboration with Shropshire Council and Coverage Care, with comprehensive risk assessments tailored to each care home.

A County-Wide Commitment

Coverage Care, Shropshire’s largest not-for-profit care provider, have worked closely with Shropshire Music Service to identify the most suitable care homes for delivery. Seven of Coverage Care’s homes offer specialist dementia care, and the final four locations were selected with guidance from Coverage Care’s Chief Executive, Debbie Price, to ensure the greatest impact.

“We are delighted to be part of this inspiring initiative. Singing for the Brain offers our residents a chance to connect, express themselves, and experience joy through music. It’s a beautiful way to support emotional wellbeing and build community within our homes.” — Debbie Price, Chief Executive, Coverage Care Services

Each session will include residents living with dementia, their families, and on-site carers — fostering a warm, inclusive environment where music becomes a bridge to connection and joy.
Expanding the Music Service’s Legacy

Established in 1967, Shropshire Music Service is the county’s leading DfE/Arts Council-approved provider of music education for children. While its core remit focuses on youth, this project represents a meaningful expansion into adult care, made possible through a dedicated commission from Vibrant Shropshire Cultural Compact.

Dr Sarah Browne, Head of Service, Shropshire Music Service & Schools Library Service added ‘We are delighted that Shropshire Music Service has been commissioned to bring the power of music into Coverage Care Homes. We are honoured to be working in partnership with this leading care provider in Shropshire and look forward to sharing the joy of music and singing with their residents.’

By bringing Singing for the Brain to Shropshire’s care homes, the service continues its mission to teach music and change lives— now reaching some of the county’s most vulnerable residents.

08/09/2025

📰✨ We’ve just launched the Coverage Care Blog – your new go-to space for stories that matter.

From heartwarming moments in our homes to expert insights on care, wellbeing, and community, this blog is all about celebrating the people who make Coverage Care special. Whether you're a family member, care professional, or simply curious about what compassionate care looks like in action—there’s something here for you.

💬 Got a question about care or thinking about support for yourself or a loved one? We’re here to help—just get in touch.

📲 Read, share, and join the conversation: https://www.coveragecareservices.co.uk/blogs

03/09/2025

Jonathan Cook: Guiding Greenfields Care Home with Heart, Strength, and a Vision for a Greener Tomorrow

As Coverage Care celebrates its 30th anniversary, it’s the people behind the care who truly define its legacy. One such individual is Jonathan Cook, Home Manager at Greenfield’s, whose leadership journey is a shining example of resilience, compassion, and forward-thinking.

Jonathan joined Greenfield’s in October 2020, right in the midst of the Covid-19 pandemic — a time when the care sector faced unprecedented challenges. With a calm head and a wealth of experience, he stepped into leadership with a clear focus: to support his team and provide the best care possible.

His journey in the care industry began in 2012 as a care assistant. “There is real progression in care if you’re willing to put the work in,” Jonathan reflects. His rise through the ranks to Home Manager in his previous organisation and then at Greenfield's is proof of that dedication is a testament to that belief - and to the opportunities that exist within the sector for those with dedication and heart.

When Jonathan arrived at Greenfield’s, the home was facing a significant staffing challenge. But through strong leadership and a focus on core values, he helped build a team that he now describes as “second to none.” He adds, “You can’t put a price on that. I’d struggle to find a better team anywhere else.”

Jonathan is quick to credit the people around him. “The staff at Greenfield’s were incredible. Their support made all the difference,” he says. He also praises the collaborative culture at Coverage Care: “There’s a real sense of unity. Managers across all homes talk, collaborate, and respect each other. It’s something special.”

He speaks highly of Chief Executive Debbie Price, calling her “very influential and personable — she truly sets the company apart from its competitors.”

Looking to the future, Jonathan is proud to be part of an organisation that’s embracing sustainability.

At Greenfield’s, solar panels are being installed, with at least 30% of the home’s electricity soon to be generated sustainably. “It’s a clear sign that we’re not only caring for people - but also for the planet,” he says.

As Coverage Care marks three decades of service, Jonathan Cook’s story is a powerful reminder of what compassionate leadership can achieve - and how the future of care is being shaped by those who lead with heart and vision.

28/08/2025

🌺🌴 Aloha from Stone House! 🌴🌺

Last week, staff and residents at Stone House were whisked away on a tropical adventure—a day in Hawaii, right from home! 🌞🌊

With vibrant decorations, Hawaiian music, fruity mocktails, and plenty of leis to go around, the atmosphere was pure island magic. From hula dancing to themed games and delicious treats, everyone embraced the spirit of aloha with joy and laughter. 🌺🍍💃

It was a beautiful way to escape the everyday and celebrate together. Mahalo to everyone who made the day so special!

26/08/2025

Celebrating 20 Years of Dedication: Debbie Ellis, Manager at Barclay Gardens

At Coverage Care, we believe in growing our own—and few embody that ethos more beautifully than Debbie Ellis, Manager at Barclay Gardens in Telford. With 20 years of unwavering commitment, Debbie’s journey is a testament to passion, perseverance, and the power of community.

Debbie began her career in domiciliary care at Barclay Gardens and when the domiciliary unit closed, she went to Farcroft nursing home, where her natural leadership and compassion quickly shone through. She progressed to Deputy Manager and was later seconded to Barclay Gardens, a 40-bedded home. When Michelle Yates, then Manager, was promoted to Operations Manager, Debbie seamlessly stepped into the role—bringing with her a wealth of experience and a heart full of care.

“Coverage Care has supported me every step of the way,” Debbie says. “I’ve gained all my qualifications here, right up to NVQ Level 5. I’d never want to work anywhere else.”

Debbie’s pride in her team is palpable. Every senior member at Barclay Gardens has risen through the ranks, starting as carers and growing into leadership roles. It’s a culture of support, trust, and shared growth.

“I couldn’t do my job without them,” Debbie beams. “There’s always someone to talk to, and someone always steps up when needed. I’m so proud of them.”

Debbie when speaking about her Deputy Manager, Emma Bowen, describes her as a ball of joy —especially when it comes to fundraising. From assault courses at Alderford Lake to mud runs and community-wide events, Emma’s enthusiasm is infectious and she always drags Debbie along. Staff and families alike dive into the fun, reinforcing the spirit that defines Barclay Gardens.

“It’s like one big extended family,” Debbie says. “That’s what makes this place so special.”

Debbie also praises Activity Co-ordinator Joanne Lindsay, whose thoughtful gestures create unforgettable moments. Recently, Jo took residents to Cosford, knowing one gentleman had served there 73 years ago. Walking those grounds again was deeply emotional and meaningful for him. And for the 104-year-old resident Dorothy Taylor who adores bingo, Jo makes sure she never misses a game.

These stories aren’t just heartwarming—they’re the heartbeat of Barclay Gardens. Under Debbie’s leadership, the home thrives not just as a place of care, but as a place of connection, laughter, and legacy.

22/08/2025

🌞 Bank Holiday Fun Alert! 🌞

Why not take a trip to the charming town of Bishop’s Castle this bank holiday weekend? Nestled in the beautiful Shropshire hills, it’s the perfect spot for a relaxing escape.

And while you're there, don’t miss Stone House’s Summer Fete this Saturday at 2pm! 🎉

Expect a warm welcome, plenty of fun and games, local treats, and good vibes all around. Whether you're coming with family, friends, or flying solo, there's something for everyone.

📍 Stone House, Bishop’s Castle 🕑 Saturday, 2pm 🎈 Fun, food, and festivities await!

Spread the word and see you there!

22/08/2025

A Legacy of Love: Joyce Griffiths and Her 32-Year Journey at Barclay Gardens

For over three decades, Joyce Griffiths has been the heartbeat of Barclay Gardens. With 32 years of unwavering service, she’s not just been a staff member—she’s been a friend, a mentor, and a source of joy to everyone who’s had the pleasure of knowing her.

Joyce began her journey at Barclay Gardens with a quiet determination and a heart full of compassion. Over the years, she became a familiar and beloved face to residents and staff alike, known for her tireless work ethic, and the way she made everyone feel seen and valued.

Even after officially retiring, Joyce couldn’t stay away. Twice a week, she returns as a volunteer, bringing her signature warmth and energy to the home. Whether it’s leading a lively game of bingo, ball games, or simply sitting and chatting with residents over a cup of tea, Joyce’s presence continues to light up the room.

So why does Joyce continue to volunteer? In her own words, “I do it because it is a pleasure, I couldn’t just walk away. I really enjoy my time assisting Jo the Activities Co-ordinator with bringing joy to the residents and enhancing their lives!”

For Joyce, it’s not just about giving back—it’s about staying connected to the people and place that have meant so much to her. Her days at Barclay Gardens are filled with laughter, purpose, and the joy of making a difference.

Her dedication doesn’t stop there. When Jo the Activities Co-ordinator is away on holiday, Joyce steps in without hesitation, ensuring that the rhythm of care and companionship never falters. Thanks to her help, more residents are now able to enjoy outings and experiences beyond the garden gates—moments that bring smiles, laughter, and cherished memories.

Joyce has brought a whole new ray of sunshine into the lives of our residents. Her selfless commitment and vibrant spirit are a testament to the power of kindness and community. Barclay Gardens is richer, warmer, and brighter because of her.

Thank you, Joyce, for everything. Your legacy is woven into the very fabric of our home, and your story will continue to inspire us all.

Coverage Care Services

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