Coverage Care Services

08/04/2026

🌼 Easter Celebrations Across Coverage Care 🌼

Coverage Care homes across Shropshire have been embracing the Easter spirit, with residents enjoying a range of seasonal activities, treats, and celebrations.

At Innage Grange Grange in Bridgnorth, residents gathered for a lovely Easter coffee morning filled with chocolate delights, warm drinks, and plenty of cheerful conversation. The home also hosted its Easter Raffle, adding a fun touch of anticipation to the morning.

🎉 Congratulations to Karen, who won the Easter hamper! The team at Innage Grange hopes she enjoys every treat inside.

It was a joyful week and our Coverage Care family was proud to be part of such a warm and festive celebration of Easter. 💛

07/04/2026

🌼 Introducing the New Bluebell Unit at Greenfields Care Home, Whitchurch 💙

Greenfields Care Home is proud to announce the opening of its brand‑new Bluebell Unit, a thoughtfully designed space created to enhance life for residents living with dementia. The development forms an important part of Coverage Care’s Dementia Strategy, reinforcing the organisation’s commitment to providing the highest standard of dementia support across Shropshire.

Coverage Care has long held a mature and well‑established dementia strategy, but remains dedicated to continuous improvement and innovation. In 2025, the organisation launched a new two‑year plan with a clear ambition: to become the leading care provider in Shropshire for people living with dementia. Central to this work is a Ten‑Point Action Plan, ensuring dementia care remains a core focus across every aspect of the service.

To ensure the Bluebell Unit truly reflects the needs and preferences of those who will use it, a committee made up of residents and their families was formed. Their lived experience, insight, and ideas played a vital role in shaping the look, feel, and functionality of the new environment.

The Bluebell Unit offers:
• A calm, homely atmosphere that supports comfort and familiarity
• Specialist dementia‑friendly design to promote confidence and independence
• Meaningful daily engagement tailored to each resident
• A highly trained, compassionate team committed to relationship‑centred care

The team at Greenfields looks forward to seeing the Bluebell Unit become a vibrant, supportive, and enriching part of home life — a place where every resident can feel safe, valued, and truly at home.

💛 A proud step forward for dementia care in Shropshire.

07/04/2026

Residents at Innage Grange enjoyed a lovely morning in the main lounge last week, as they welcomed children from Poppets Nursery to celebrate International Children’s Book Day. The room was full of smiles as residents read stories with the children and listened to the little ones share their favourite books. A truly heart‑warming way to bring generations together 🌼📖

03/04/2026

Faith, Connection, and Compassion at Cottage Christian



At Coverage Care’s Cottage Christian home in Newport, spiritual wellbeing is treated with the same care and respect as physical and emotional health. For many residents, attending worship in person is no longer possible—but thanks to the team at Cottage Christian, faith remains an active, meaningful part of daily life.

The team has created a thoughtful, inclusive programme that ensures every resident can stay connected to their beliefs, whatever their faith tradition. Through a combination of televised services, online worship, and in-person visits, Cottage Christian offers a rich and varied spiritual calendar that reflects the diversity of the home.

Monthly Multi-Faith Support

Residents benefit from a wide range of visiting clergy and worship groups, including:

Church of England – monthly church services and communion

Roman Catholic Church – monthly pastoral visits and communion from a priest

Multi-faith “Church for All” choir – monthly choir-led services

Roman Catholic choir – monthly musical worship

Methodist Church – visits on an ad hoc basis

These regular services bring comfort, familiarity, and a sense of community to residents who can no longer attend their local places of worship.

Going the Extra Mile

The team’s dedication goes far beyond organising services. When attending their own Catholic worship, one of the team occasionally brings along a resident who shares the same faith—offering them the rare and cherished opportunity to sit once again in a church pew, surrounded by the rituals and atmosphere they love.

These small acts of kindness create moments of joy and connection that residents deeply value.

A Home Where Every Faith Is Respected

At Cottage Christian, spiritual care is woven into the fabric of everyday life. Whether through televised services, visiting clergy, or personal support, residents are encouraged to maintain the traditions that bring them comfort and meaning.

Thanks to the team and the home’s inclusive approach, Cottage Christian remains a place where every belief is honoured, every voice is heard, and every resident feels supported in their spiritual journey.

02/04/2026

There was a warm atmosphere at Innage Grange yesterday, as Cartway Church visited to lead a special Easter service in the main lounge. Residents came together for hymns, prayers, and a shared sense of fellowship — a truly lovely way to celebrate this meaningful time of year 💛✝️

26/03/2026

🌟 A Heartwarming Visit from Shrewsbury College ESOL Students

Briarfields residental care home were absolutely delighted to welcome ESOL (English speakers of other languages) students from Shrewsbury College to our home for two very special visits.

The time spent together was truly uplifting. Residents and students chatted, shared stories, played games, and learned about each other’s cultures. Watching those genuine connections form across generations was something really special.

Our residents loved every moment — the laughter, the conversations, the energy, and the joy filled the home from start to finish. Experiences like this bring so much positivity and stimulation to daily life, and it was clear just how much it meant to everyone involved.

A huge thank you to the students and their teacher for bringing such kindness, enthusiasm, and warmth into Briarfields. It was an amazing experience, and we can’t wait to welcome you back again soon! 💛

23/03/2026

23/03/2026

Coverage Care Appoints Sue Austin to Lead New Clinical Steering Group

Coverage Care Services has appointed Non-Executive Director Sue Austin as Champion of its new Clinical Steering Group, strengthening the organisation’s commitment to delivering high-quality, resident-centred care across Shropshire.

Sue, who began her career as a Registered Nurse before moving into senior operational roles, brings decades of clinical experience to the position. She said she was “delighted” to take on the role, which allows her to use the skills and insight she has developed throughout her career.

“Being entrusted with someone’s care is a huge honour and privilege, and we only get one opportunity to get it right,” Sue said. “This role is about ensuring we continue to provide the safest, most effective clinical care for every resident in every one of our homes, whilst ensuring that it aligns with best practice and regulatory standards”

Strengthening Clinical Leadership Across Shropshire

The Clinical Steering Group brings together a team of experienced professionals and clinicians , including Nurse Managers, a deputy home manager, training leads, Chief Executive Debbie Price, and HR Director Samantha Woosnam. The group will provide leadership and essential clinical governance to ensure that care across all Coverage Care homes is safe and effective, as we strive for clinical excellence at all times.

Chief Executive Debbie Price said: “Sue brings a wealth of clinical and operational expertise, and her leadership will be instrumental as we develop innovative models of care across our homes. The Clinical Steering Group is a vital part of our ambition to be sector leaders in complex care, and Sue’s insight will help drive that progress.”

Building on Local Success

Coverage Care already delivers complex care at Montgomery House in Shrewsbury, where the model has been successfully tried and tested. The organisation is now exploring how this approach can be expanded to meet growing local need across the county.

The group’s early meetings have focused on reviewing existing policies and identifying priority areas for our continuous improvement strategies.

Action plans are now being developed to guide the next phase of work.

Reassurance for Families, Residents and Staff

Sue said the work of the steering group will provide reassurance for all stakeholders, residents, their families, Commissioners and partners such as the NHS and local authorities.

“We have fantastic clinicians across our homes,” she said. “This work is about supporting them, strengthening our standards, and making sure everyone connected to a resident feels confident that we are delivering the very best care.”

17/03/2026

National Social Care Reform Discussed During Visit to Coverage Care’s New Fairholme

Coverage Care Services welcomed senior local leaders, councillors and MPs to its New Fairholme care home in Oswestry on Friday 13 March for a high-level discussion on the future of adult social care and the opportunities presented by the Government’s national reform programme.

The visit brought together representatives from Coverage Care Services, Shropshire Partners in Care, Shropshire Council, the Casey Commission, alongside councillors, Ruth Houghton Shropshire Council’s Portfolio Holder for Adult Social Care, Heather Kidd, Leader of Shropshire Council, and Helen Morgan MP

The meeting followed the Prime Minister’s announcement that Baroness Casey of Blackstock will chair an Independent Commission on Adult Social Care, tasked with examining the current system and making recommendations to secure long-term sustainability, improved access, and better outcomes for those who rely on care and support.

As part of the visit, attendees toured the state-of-the-art facilities at New Fairholme, met residents, and held constructive discussions on the challenges facing the sector — including workforce pressures, funding models, and the increasing complexity of care needs. The group also explored how local providers and councils can contribute evidence and insight to the national Commission.

Coverage Care, as a not-for-profit provider and an active partner within Partners in Care, emphasised the importance of ensuring that the realities of delivering care in rural counties like Shropshire are fully understood at national level.

Debbie Price, Chief Executive of Coverage Care Services and Chair of Partners in Care Board of Directors, said: “Hosting the event provided Shropshire with an important platform to demonstrate the level of frailty and complexity of the people who rely on our services. Ensuring that these realities are understood at a national level is essential, and having a voice within the Casey Commission is a vital step in shaping the future of adult social care.

“For Shropshire, meaningful reform must recognise the unique challenges of delivering care in a rural county with a growing older population. We need sustained investment in social care – not only financially, but through a long-term, strategic plan that acknowledges the pressures faced by our teams and the increasing complexity of need. By contributing directly to the Commission’s work, we hope to ensure that the experiences of our communities, providers, and workforce influence a fair and sustainable model for the future.”

Debbie added that Coverage Care’s partnership with Shropshire's Partners in Care strengthens the county’s collective voice at a crucial moment for the sector.

“As a not-for-profit provider rooted in our communities, we see every day the pressures facing the sector as well as the incredible dedication of our workforce. The establishment of an Independent Commission is a vital opportunity to shape a system that is sustainable, fair, and focused on the wellbeing of the people who rely on it. We are committed to contributing our experience and insight to help drive meaningful, long-term reform.”

17/03/2026

Residents at Greenfields Care Home had a lovely St Patrick’s Day afternoon, made even more special with entertainment from the brilliant Jack Dent!

Plenty of smiles, singing and Irish cheer all round. 💚🎶

16/03/2026

Singing for the Brain initiative brings joy to Coverage care homes

Four Coverage Care homes across Shropshire, including New Fairholme Coverage Care Services in Oswestry, Briarfields residental care home and Montgomery House in Shrewsbury and Greenfields Care Home in Whitchurch are seeing clear benefits after taking part in the Singing for the Brain initiative, delivered in collaboration with Shropshire Music Service.

The music led programme, designed to support cognitive health and emotional wellbeing, has been particularly well received at Greenfields care home in Whitchurch, where residents have been attending weekly sessions.

Staff at Greenfields Care Home report that residents consistently looked forward to the musical activities, which quickly became a highlight of the week. The sessions appeared to have a noticeable impact on wellbeing, with residents showing improved mood, increased engagement, and frequent moments of shared laughter.

Home Manager, Jonathan Cook added, as the weeks progressed, many residents began recalling song lyrics and melodies from previous sessions, with familiar tunes often prompting memories from earlier periods in their lives. The use of simple percussion instruments also encouraged gentle movement and coordination, supporting physical activity in an enjoyable and accessible way.

Greenfield’s staff observed a steady increase in confidence among participants, with residents singing more loudly and enthusiastically as they became more comfortable taking part.

Debbie Price, Chief Executive of Coverage Care, said: “We are delighted to see such positive outcomes from the Singing for the Brain initiative. Music has a remarkable ability to connect, reassure and stimulate, particularly for those living with memory loss. These sessions are making a meaningful difference to residents’ wellbeing, and we remain committed to offering activities that enrich daily life across all our homes.”

Coverage Care says the early results highlight the value of its partnership with Shropshire Music Service and the wider benefits of music based therapies in care settings. The organisation plans to continue offering Singing for the Brain sessions as part of its ongoing commitment to enhancing residents’ quality of life.

11/03/2026

Ball Games Session with George Buckley at Greenfields

Residents at Greenfields enjoyed an engaging and uplifting ball games session today, led by the ever-enthusiastic George Buckley. The activity brought plenty of smiles, gentle competition, and a wonderful sense of camaraderie as residents took part.

These sessions play an important role in supporting physical wellbeing, confidence, and social connection. It was a pleasure to see so many residents participating and enjoying the experience.

We extend our sincere thanks to George for his continued commitment and the positive energy he brings to every visit.

Across all Coverage Care homes, we are proud to offer regular exercise and movement-based activities as part of our commitment to promoting residents’ health, independence, and overall wellbeing.