Coverage Care Services

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Coverage Care Services

A not for profit organisation operating care centres and services across Shropshire mainly for older people

Coverage Care was formed in 1995 and is an Industrial and Provident Society with charitable status operating independently. It is a non profit taking company, which means that every penny of any surplus of income over expenditure is re-invested into services.

08/08/2025

Recruitment evening tonight 5pm-7pm Innage Grange Bridgnorth and Saturday 10am - noon

06/08/2025

🌟🌟 Sky-High Heroes Take the Leap for Alzheimer’s Society! 🌟

We’re thrilled to celebrate the incredible achievement of Sarah Evans (Manager at Briarfields), Lea Fretwell (Development and Support Manager), and Jessica Bennett (Carer at Greenfields), who bravely took to the skies in a daring sky dive — all in support of the Alzheimer’s Society. 🪂💙

Their fearless fundraising efforts have raised close to £3,000, helping to fund life-changing research and provide essential support for those living with dementia. It’s a cause close to many hearts, and their commitment, courage, and compassion have truly soared.

💬 A Word from Lea Fretwell:
“We should all be very proud for stepping up, volunteering ourselves, and doing so for such a wonderful cause. A SKYDIVE seemed wonderful in January when I had the bright idea — now, at two days away, the nerves are well and truly in place! I’m grateful to you both for signing up and sharing this with me. Us, including Jojo, may just be the craziest people in our CCSL team, but what a team! The fab four 😊”

From the first leap to the final landing, this fearless foursome showed what it means to go above and beyond — quite literally! Their story is a shining example of the power of teamwork and the impact of giving back.

👏 Thank you, Sarah, Lea, Jessica, and Jojo — you’re true champions!

04/08/2025

We are recruiting!

14/07/2025

🎉 From Rainy Beginnings to Leadership: Michelle Yates Marks 25 Years with Coverage Care 🎉

What began as a rainy visit to a client in 2001 has blossomed into a remarkable 25-year career for Michelle Yates, now serving as Operations Manager at Coverage Care Services, overseeing five of the organisation’s 11 care homes across Shropshire.

Michelle’s journey started when she was a self employed carer, and was visiting a client at Summercroft Residential Home. “It was a very wet and grey day,” she remembers, “but the welcome I received was absolutely wonderful. I thought to myself, oh my goodness, I think I could work here.”

That moment sparked a career defined by compassion, leadership, and growth. Starting as a relief carer, Michelle quickly rose through the ranks — from shift leader to deputy manager, and then home manager at Barclay Gardens in Telford. By 2009, she was supporting other homes across the organisation, and in 2022, she stepped into her current role as Operations Manager.

When asked what’s kept her with Coverage Care for so long, Michelle says, “It’s all about the people. Working with staff who have different skill sets and tapping into the strengths they bring. All my deputies have now become managers themselves — the career progression here is fantastic.”

She credits the organisation’s supportive culture and leadership:
“From day one, if you wanted to do something, the company would pay for your training. It’s a fantastic company to work for. There isn’t anyone who isn’t supportive.”

“ Since Debbie [Price] has been with us, you wouldn’t know she was the Chief Executive — she mucks in like anyone else, doing whatever needs to be done.”

As Michelle celebrates 25 years with Coverage Care, her story stands as a shining example of dedication, opportunity, and the power of people-first care.

👏 Join us in congratulating Michelle on this incredible milestone!

Here is Michelle, out and about supporting the homes

07/07/2025

🎉 Surprise Birthday and Farewell Party for Debbie Wilkinson at Montgomery House! 💐

We had a truly special day at Montgomery House as we came together to surprise Debbie Wilkinson with a heartfelt farewell party! 🥳

Debbie has been a cherished part of our community, and it was wonderful to celebrate her time with us surrounded by laughter, memories, and a few happy tears. Thank you, Debbie, for everything — you will be deeply missed, and we wish you all the best in your next chapter! 💖

05/07/2025

🌟 A Fond Farewell and a New Beginning for Debbie Wilkinson 🌟

Today marks a truly special milestone — Debbie Wilkinson, an activity Coordinator at Montgomery House will be celebrating her 63rd birthday and her very last day in care, closing a remarkable chapter that began when she was just 21 years old.

Debbie has dedicated over four decades to caring for others, with the last 12 years spent at Coverage Care. Through the highs and lows — including the challenges of the COVID pandemic — Debbie has remained a beacon of compassion, strength, and resilience.

Eighteen months ago, with the support of Debbie Price and Rhea Paller, Debbie had the privilege of becoming the Activities Coordinator at Montgomery House. ‘Those have been the best 18 months of my career’ says Debbie with a smile — ‘taking residents to places they never thought they’d see again and witnessing the joy and smiles that will stay with me forever’.

Now, Debbie is off to pastures new — with a relocation to Lancashire. While we’ll miss her dearly, we’re so excited for what lies ahead for her.

To everyone who has supported her during her time at Coverage Care — Debbie would like to thank you from the bottom of her heart. Your kindness and teamwork have meant the world to her.

Here’s to Debbie — a true inspiration and a lifelong caregiver. 💐💖

05/07/2025

🎉☀️ Summer Fair Today at Montgomery House, Sundorne! ☀️🎉

We’re excited to welcome announce that the Summer Fair is happening today at Montgomery House in Sundorne! 🌼🍦

Join them for a fun-filled day with stalls, games, music, delicious treats, and plenty of sunshine and smiles. It’s a perfect way to celebrate the summer with Montgomery House and their wonderful community! 🌞🎈

We can’t wait to see you there!

02/07/2025

A date for your diary! This Saturday the 5th of July Montgomery House in Sundorne, Shrewsbury will be hosting its annual Summer fair. There will be refreshments, stalls, bouncy castle, tombola and a raffle with some amazing prizes! fun for all the family!

01/07/2025

Montgomery House Launches Critical Care Unit as Coverage Care Celebrates 30 Years of Service

Coverage Care's Montgomery House, in Sundorne Shrewsbury has officially opened a new enhanced nursing service—an initiative that coincides with the organisation’s 30th anniversary of delivering compassionate care across Shropshire.

The new service, operates within the purpose-built facility on Sundorne Road, is designed to provide enhanced nursing and palliative care for residents with complex medical needs.

This expansion reflects Coverage Care’s long-standing commitment to evolving with the needs of the community it serves.

“As we mark 30 years of care, this new service is a testament to our mission of providing high-quality, person-centred support,” said Rhea Paller, Home Manager at Montgomery House. “It allows us to care for residents with more complex needs in a familiar, supportive environment—minimising hospital admissions and maximising comfort.”

Montgomery House already offers a wide range of services, including dementia care and respite care. The addition of the complex care service enhances its ability to manage high-dependency cases with dignity and continuity.

The facility features 90 en-suite bedrooms, landscaped gardens, and advanced digital healthcare systems. The new service is staffed by a dedicated team of nurses and care professionals, working closely with local GPs and specialist therapists.

Coverage Care Services, a not-for-profit organisation, has been a cornerstone of care in Shropshire, Telford and Wrekin since 1995. The launch of this unit is part of a broader strategy to future-proof care provision in the region.

Local families and healthcare professionals have welcomed the development, praising the organisation’s proactive approach to meeting the growing demand for integrated care.

For more information or to arrange a visit, contact Montgomery House at 01743 297970 or visit Coverage Care Services.

24/06/2025

🎉 Celebrating 30 Years of Compassionate Care at Montgomery House! 🎉

Last week, we marked a truly special milestone—30 years of Coverage Care Services at our flagship home, Montgomery House in Shrewsbury! 💙

It was a day filled with joy, memories, and heartfelt appreciation as staff, residents, families, and long-time supporters came together to celebrate the incredible journey we’ve shared.

✨ Highlights from the day included: 🍽️ Delicious food donated by our amazing catering partner, Brakes
🗣️ A moving speech from Chairman Ian Gordon, reflecting on our resident-first values and announcing the exciting acquisition of Woodcroft in Market Drayton to our family of homes
🌸 A surprise bouquet presentation to our leadership team, recognising their unwavering support
📸 Beautiful memory boxes and display boards created by residents from all 11 homes across Shropshire

Special tributes were paid to: 💼 David Coull, for his inspiring leadership—especially during the pandemic
🏡 Arthur Ware, the visionary founder of Coverage Care

The sense of community and shared purpose was truly heartwarming. Thank you to everyone who has been part of our story. Here's to the next 30 years of care, compassion, and commitment! 🥂

👇 Share your memories or messages of support in the comments—we’d love to hear from you!

23/06/2025

Celebrating Our Amazing Volunteers: Meet Monica Arnold

At 86 years young, Monica Arnold is proving that age is no barrier to making a difference. For the past two years, Monica has been dedicating her Monday mornings to volunteering at Coverage Care’s New Fairholme in Oswestry, bringing joy, companionship, and creativity to the residents.

Monica’s journey with New Fairholme began with a simple act of kindness—doing jigsaws with residents. But her compassion didn’t stop there. When she learned that some residents rarely received visitors, she offered to spend time with anyone who might be feeling lonely. Her warmth and willingness to help quickly made her a beloved figure at the home.

It wasn’t long before Monica became a regular at the home’s weekly “Knit and Natter” group. Her lifelong passion for knitting made her a perfect fit. The group became so popular that even the male residents, initially hesitant, joined in—mostly for the nattering, of course!

“I just love going,” Monica says with a smile. “I’ve knitted all my life and used a sewing machine all my life.”

Monica’s talents extend far beyond the care home. She spent 28 years working for Per Lindstrand's Balloon Company, where she played a key role in crafting the hot air balloon used in the historic 1987 transatlantic flight by Per Lindstrand and Richard Branson aboard the "Virgin Atlantic Flyer." Before that, she worked in a factory making flannel trousers for Marks & Spencer and even made-to-measure corsets.

A true artisan, Monica has made clothes for her children, grandchildren, and now great-grandchildren—knitting jumpers and sewing garments with love and care.

Monica’s story is a shining example of how volunteering enriches lives—not just for those receiving care, but for those giving it. Her dedication, warmth, and incredible life story inspire us all to find joy in giving back.

Thank you, Monica, for everything you do.

Address

Allison House, Oxon Business Park
Shrewsbury
SY35HJ

Website

http://www.coveragecareservices.co.uk/

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