16/01/2026
Sid Valley Practice launches new booking system
Sid Valley Practice is introducing a new way for patients to request appointments and advice, aimed at improving access to care and managing rising demand.
From 4th February 2026, all appointment requests and administrative enquiries will be handled through a new system called Care Compass. The change follows patient feedback about long waits and difficulties seeing a GP.
📝How it works
- All GP appointment requests will be made using an online AccuRx form
- Each request will be reviewed by a GP within one working day
- Patients will then be directed to the most appropriate care as quickly as possible
📞 Inclusive access
Patients can still contact the practice via the website, NHS App, by phone or in person. Staff can complete the form on behalf of patients who do not have internet access.
⚠️ Emergency and Urgent Care Information
- Care Compass is not for emergencies – please call 999 or attend A&E for serious or life-threatening symptoms or contact NHS 111 when the practice is closed.
- Urgent same-day needs will be managed by a clinical team including GPs, nurses and paramedics.
- The walk-in Minor Injury service will continue, 8am–6pm, for injuries sustained within the previous 48 hours.
👩‍⚕️ Patients will continue to receive care from the wider team, including pharmacists, nurses, first-contact physiotherapists and a mental health and wellbeing team, ensuring they see the right professional first time.
đź“…Key dates
• Current AccuRx online form switches off: 1st February 2026
• Care Compass goes live: 4th February 2026
• Patients are asked to limit routine GP appointment requests from 19th January 2026 where possible
🗣️The practice will also hold two patient engagement sessions:
Thursday 22nd January 2026, 3pm – St Theresa’s Church Hall
Thursday 22nd January 2026, 6.30pm – Beacon Medical Centre