24/07/2025
Solihull Healthcare Partnership - GP Patient Survey 2025 Results*
The latest GP Patient Survey* results have been published (10th July 2025), and it is pleasing to see that in 2025 Solihull Healthcare Partnership (SHP) has improved on our previous year results, in the following;
- 95% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment
- 95% felt the healthcare professional they saw had all the information they needed about them during their last general practice appointment
- 93% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment
- 90% felt their needs were met during their last general practice appointment
- 85% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment
- 84% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment
- 75% find the reception and administrative team at this GP practice helpful
- 71% say the healthcare professional they saw or spoke to was good at considering their mental wellbeing during their last general practice appointment
- 70% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term conditions or illnesses
Whilst we are pleased to know we are performing well on some of our GP Patient Survey results, particularly the patient appointment experience, we know we still have more to do to improve the overall experience and access for patients. We are continuing to work hard to implement the recent changes to how patients access care at SHP with the introduction of the Total Triage model and Blix PACO, our online consultation system.
Following the implementation of our actions to improve access for patients over the past few months, we are already seeing the benefits for patients, including easier access with a reduction in the 8am rush on the telephone and no queues at our surgery sites, and 100% of patient contacts dealt with appropriately by the
team, based on clinical need, with no patients asked to call back or directed to NHS 111.
The feedback we have received on the changes to access so far from patients has also been very positive, and we are continuing to actively seek feedback and input from our patients to help us fine-tune the processes and patient experience, to ensure we can meet the needs of our patient population both now and in the future.
As we continuously strive to improve the patient experience, we will be making further changes over the next few months to ensure we continue to improve access, quality and continuity of care, and the patient experience, including launching our new website this summer and further training and development
initiatives within the team.
As we implement these changes to benefit patients, we will continue to work with the support and engagement from NHS Birmingham and Solihull ICB, local partner organisations and the SHP Patient Participation Group, to achieve these.
For full details visit our website at https://solihullhealthcarepartnership.nhs.uk/latest-news
*GP Patient Survey 2025 results from https://gp-patient.co.uk.
