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Monday 8am - 6pm Tuesday 8am - 6pm Wednesday 8am - 6pm Thursday 8am - 6pm Friday 8am - 6pm

Doris Jones - Care as it should be

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Southend-on-Sea
Doris Jones - Care as it should be

Doris Jones provides CQC "Outstanding" -rated Home Care services to the frail and elderly.

A UNIQUE COMBINATION OF CARE & REHABILITATION
With a background in physiotherapy as well as social care and home support, our team is uniquely equipped to offer enhanced care. In addition to traditional personal care and home help services, we will look for opportunities to maintain or increase the mobility, independence and emotional wellbeing of the people we care for. For our clients, this means increased independence and self-confidence, as well as the ability to live safely and comfortably in their own homes. COMMITMENT TO QUALITY STAFF TRAINING
Our own experience of home care provision in the past has shown the quality of staff training to be highly inconsistent. Indeed, we established Doris Jones in part because we saw the need for greater quality, reliability and consistency in care provision. To that end, we invest significantly in the induction, ongoing training and continual observation of all our care assistants. To our clients and their families, this approach offers assurance of our total commitment to quality care. GOOD OLD-FASHIONED VALUES
Everything we do is guided by a clear set of values: Punctuality, Courtesy, Discretion and Discipline. Our entire team understands that delivering anything less than these fundamental values is simply not acceptable. For the people we care for, this means being treated with respect and dignity. It means a consistent and dependable service in which they and their families can place their trust.

28/10/2025

We were very proud to sponsor the Southend Volunteer Awards 2025 last week.

This inspiring event celebrates the exceptional local individuals whose generosity and dedication make such a positive difference across the city.

Congratulations to all the incredible award winners and nominees and thank you for everything you do. You truly make Southend a better place for us all.

28/08/2025

At Doris Jones, we do more than just care: we help make every day a little smoother at home.

Our lovely team can:
➡️ Tidy your home including dusting, vacuuming and keeping spaces feeling fresh
➡️ Laundry assistance such as washing, drying, folding, putting clothes away
➡️ Healthy meal prep: from chopping veg to cooking a full dinner
➡️ Gentle companionship which can be a friendly face while we finish the tasks

Whether it’s clearing kitchen counters or making sure the washing is done, our aim is to reduce stress, support independence, and bring comfort and company to your day.

And yes - even small tasks can make a big difference to wellbeing.

Let us help you feel more at home 🏡

You can call us at 📞 01702 472954, we're always here to chat.

27/08/2025

Our care team spend a majority of their time out in the community, and they offer support to their clients in so many ways.

Today, we're following Jo who is a care assistant, so here is Jo's 'day in the life.'

"My day starts at 7am and finishes at 2pm.

I visit clients in their homes in Leigh-on -sea and the surrounding areas and usually
visit six to seven clients on average per day.

I assist clients with getting up and ready for their day. This can include supporting with washing and dressing depending on the client's needs.

I can also help prepare breakfast and drinks ☕, administer medication or prompt them to take it, and assist with any household tasks.

I really enjoy visiting clients and getting to know them. As carers we provide planned care and anything else that they need on a case by case basis.

Once you know the clients well you can really make a difference to their day."

Thank you Jo, we appreciate your hard work.

If you'd like to speak to our team about the care we provide, please get in touch.

📧 enquire@dorisjones.co.uk

22/08/2025

Most Doris Jones clients don’t have physiotherapy on a regular basis. But what every client has, at every visit, is care that’s planned, monitored and reviewed with a physio mindset.

When someone falls at home, waiting on the floor for help can be distressing, for the person and their loved ones. That’s why our physio-led teams are trained to use specialist equipment like the CAMEL (Compact Air-Assisted Lifting device), designed to safely lift individuals from the floor with dignity and minimal strain.

Recently, one of our clients, a gentleman living with Parkinson’s, slipped from his bed one morning. Our team responded quickly. He was screened on-site and, using the CAMEL, was then gently and safely lifted.

Importantly, he wasn’t rushed to hospital. Instead, he was checked over by his GP and referred to the local Frailty Team. Following two weeks of reviewing him at home, he was safely discharged from their care without ever being admitted.

This is what care can look like:
🔹 Rapid, safe support
🔹 Avoiding unnecessary hospital stays
🔹 Coordinated, person-centred recovery at home

Taking a physio-led approach can help slow or prevent a decline in physical and cognitive abilities, maintaining a person’s independence and quality of life.

If you'd like to talk about your own needs, or those of a loved one, get in touch today.

📧 enquire@dorisjones.co.uk
📞 01702 472954

20/08/2025

We do our best to match carers and clients to their needs, and when we get feedback like this it makes it all worthwhile!

Thank you for taking the time to leave us this review, and for allowing us to take care of your mother-in-law.

If you'd like to find out more about our work, visit our website 💙

18/08/2025

East Beach is a jewel in the crown of Southend's coastline 🌊

This long sandy beach is topped with a magnificent grassy bank, with stunning views of the estuary.

It’s perfect site for a family get together, set away from the central seafront area and a great place for a picnic 🥪

New cafe, The Beach House, is now open for business, if you'd prefer to treat yourself to a drink and some delicious food ☕

East Beach is also a very popular part of the estuary for watersports and is home to Essex Kitesurfing Club.

If you're venturing down to the seafront, give it a try and let us know what you enjoy the most.

15/08/2025

NHS England’s new FRAIL strategy is transforming care for older patients in crisis.

It ensures acute frailty assessments are done quickly, helping people receive tailored care and - where possible - avoid overnight hospital stays.

Why it matters:

➡ Every hospital with an emergency department now offers same-day frailty services, operating extended hours to meet needs faster
➡ Staff use a simple F.R.A.I.L. framework
Focus, Refer, Assess, Identify needs, Leave: so care is timely and personal.
➡ Early frailty detection helps decision-makers judge whether to treat in hospital or safely discharge home with support.

At Doris Jones, we believe in the same core principle: swift, compassionate, and tailored support.

Read more about the NHS FRAIL strategy

📱[england.nhs.uk/long‑read/frail‑strategy](https://www.england.nhs.uk/long-read/frail-strategy/)

13/08/2025

We're proud to have a team of dedicated and compassionate 'Doris people.'

Meet Donna, our OOH roster co-ordinator. Donna has been with Doris Jones for a little over a year and in terms of what she does, no two days are the same!

Her role comprises of a wide variety of tasks including covering visits affected by staff sickness, annual leave or delays meaning carers are running behind.

Donna also makes sure our carers have time to study, when needed.

When 'out of hours,' Donna deals medication queries, liaises with family members who need to discuss their loved ones, and provides support to the care team 🤲

Donna's favourite part of her role is the support she receives from the rest of the team which she says is "world-class." She loves the continued encouragement to keep developing knowledge and skills and talking to the carers and clients when they ring in; in her own words "they always bring a smile to my face!"

If you'd like to find out more about becoming part of the Doris team, contact us today.

📧 enquire@dorisjones.co.uk

11/08/2025

At Doris Jones, we pride ourselves on delivering safe, reliable and person-centred care. To do this, we not only rely on our fabulous care team but also on technology in various forms. The Access Care Planning (ACP) app is a perfect example 📲

All our carers are issued with a secure company smartphone loaded with the ACP app. They use the app to access all the details they need relating to their roster and to their clients’ care plans.

The app contains up-to-the-minute information on tasks to be completed during each client visit. It also allows the carer to input details relating to each task as it is completed, plus summary notes at the end of each visit. All this information is available in real time to both the Doris Jones office team and to the client’s family.

ACP helps us deliver safe, effective care of the highest quality. It gives our team the information they need to deliver outstanding care. And it offers clients’ families reassuring visibility of their loved ones’ care, wherever and whenever they need it.

08/08/2025

For many families caring for an elderly loved on, there can suddenly come a time when “we’re getting by” becomes “we need help NOW”…
Here’s how to reduce the likelihood of that crisis point, and what to do if it hits.

Read more ➡️ https://www.dorisjones.co.uk/blog/when-families-go-red

06/08/2025

Negotiating the world of elderly care for the first time can be daunting, confusing and stressful. And it often comes at a time when you’re already worried about a loved one.

When is the right time? ⏰

Leaving it too long can cause burden and risk the safety of your loved one. Yet introducing care earlier can be met with resistance.

The “right” time differs from family to family and individual to individual. We can help you find the best solution for you and those you care for.

➡️ How do we go about it?

It’s one thing deciding that there is a need for additional support but it can be difficult to know exactly how to go about getting it.

What sort of support is required? How to gently introduce it into the routine of a loved one?

Understanding costs and funding, allowances and dispensations. These are all things we can help with.

We have helped hundreds of local families since setting up in 2011 and we are here, ready to help whenever you need us.

If you'd like to arrange a conversation, contact us today.

📧 hello@dorisjones.co.uk
📞 01702 472954

Address

Gibraltar House, 539-541 London Road
Southend-on-Sea
SS09LJ

Opening Hours

Monday	8am - 6pm
Tuesday	8am - 6pm
Wednesday	8am - 6pm
Thursday	8am - 6pm
Friday	8am - 6pm

Website

http://www.dorisjones.co.uk/

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