01/04/2025
A Gentle Reminder from Me…
I just wanted to take a moment to talk openly about something that’s been quietly affecting my little business behind the scenes.
Lately, I’ve had a growing number of last-minute cancellations or missed appointments. And while I completely understand that life happens—things come up, people get unwell or plans have to change—these gaps in my day mean I lose valuable time and income. I’m at a point where I’m turning people away because I’m so busy, and then when a space suddenly becomes free, it’s often too late to offer it to someone else.
Like any small business, I still have bills to pay regardless of whether someone shows up. EON don’t give me a break because a client cancelled late.
I do have a 48-hour cancellation policy in place to help manage this, and it’s explained when you book. If a cancellation is made within that window, 50% of the service fee will be charged, and if you don’t turn up, it’s 80%. Every appointment requires a card to be captured to secure the space, but it seems this step is sometimes missed—and unfortunately, it leaves me feeling the impact financially and emotionally.
I’ve also found enforcing these boundaries really hard, especially when it's met with frustration or misunderstanding. But I promise it’s never personal—it’s just me trying to protect the work I’ve built and the energy I put into caring for others.
Moving forward, I’ll be asking all clients to confirm their appointments with a card. If this isn’t completed, I sadly won’t be able to hold the slot. If needed, I may have to move to taking deposits, though I’d really love to avoid that.
Thank you so much to everyone who continues to support me, show up, and treat my time with kindness. It truly means the world.
With warmth,
Kristina x
