17/10/2023
A question for our regular Bike Trade customers more specifically.
Royal Mail are clearly not what they used to be. A basic letter in the post service used to be reliable, and we have for many years offered the RM24 service as a free postage option. The problem is, this is frequently taking up to 5 working days, and we are inundated daily of questions of 'where's my order, will you chase it up please'. The answer is a non-tracked letter/large letter in post can't be tracked/chased up. We have put warning messages up on the web site about this, but it's still clearly an on-going problem.
We know that the parcels sent by Royal Mail's 'tracked' service receives a lot higher priority as their performance is measured against this. The tracked service is currently £3 per package/order on our web site. If we revert all our basic post to the tracked service we can get the cost down, but it wouldn't be free, and the free option would cease.
We thinking about trialing a new set of postage options to improve delivery
CURRENT:
- RM24 - Free (orders can take 5 working days)
- RM24 Tracked - £3
- Guaranteed next day - £6.95
- Min order value (Trade order)
PROPOSED CHANGE:
- No free post option
- RM24 Tracked - £1.50
- Guaranteed next day - £6.95
- Removing min order value to help.
How do customers feel about receiving a better service for £1.50 per order and having no min order value versus taking your chances with the basic post and still having a free post option.
Thanks