The Linden Medical Group

23/10/2025

Important Update About SystmConnect

We understand many patients are finding SystmConnect different, and change can be frustrating. However, this system is a requirement under our NHS England contract, so we must follow it.

Key points:

Using the online form helps keep phone lines free for those who cannot use it.

Every request is reviewed the same day. Clinicians decide the safest next step — not every request needs a same-day call.

Urgent issues: usually same-day response.

Routine/admin requests: within 2 working days.

If an urgent form is full, please call reception for advice.

This system helps us prioritise urgent care, reduce queues, and keep everyone safe.

⚠️ Please remember: our staff are here to help. Abusive behaviour is not acceptable.

If you cannot use the online form, call reception — we’re happy to assist.

Thank you for your understanding.

07/10/2025

📢 Flu & COVID-19 Vaccination Clinic – Saturday 11th October, 9am–4pm

We’re holding our annual flu and COVID-19 vaccination clinic this Saturday for eligible patients.

💉 Appointments are almost fully booked, but if you’re eligible and would like just the flu vaccine, you can walk in on the day — no appointment needed.

⚠️ Please note:
• Walk-ins are for flu vaccines only
• We’re not able to offer walk-ins for COVID-19 vaccines due to limited supply

Thank you for your understanding and support!

30/09/2025

Some important updates regarding the way we handle ON THE DAY appointment requests at our practice. As per a new directive from NHS England all GP practices are now required to implement an online appointment triage system from Wed 1st October.

What does this mean for you? Essentially, if you want a same day appointment you will now be required to fill out a form by answering a series of questions online and submit it. Once submitted, a doctor will review the information given to triage your needs. You will then receive either a text message or a phone call with further instructions, which might include booking an appropriate appointment or providing some advice to follow.
Please use the NHS App or SystmOnline via our website to submit a request.
We understand that not everyone has access to online services. If you are unable to use these online tools, don't worry. Our Reception team is here to assist you. They will go through the questions with you either at the desk or over the telephone.

We appreciate your cooperation and understanding as we make this transition to improve our services and ensure a more efficient process for everyone.

25/09/2025

📅 Appointment Guide - our new system

From October, appointment requests to see a GP/ANP/Nurse Practitioner must go through our online request form using systmconnect.

Please Note: This is NOT for Practice Nurse appointments, blood tests, Long Term condition reviews - these can be booked in the usual way by telephone or calling in to the practice.

🔗 How to Access the Form
• Visit our practice website
• Use the NHS App
• Call us – our team can text you a secure link

💡 Need help?
If you cannot complete the form due to an access requirement, our reception team will help you.

⏰ Same Day Appointments (including home visits)
• Online requests open at 7:30am
• All requests for same-day care must be submitted by 10:30am

📌 After 10:30am
• You can still submit requests, but these will be for:
• Non-urgent / routine appointments
• Admin queries (e.g. chasing referrals, test results, letters of support, general paperwork)

🩺 How Triage Works
• A Clinician reviews every clinical request
• You may be booked with a GP or directed to the most appropriate clinician for your needs – this could include:
• A Pharmacy
• A mental health worker
• A physiotherapist
• Another member of our healthcare team

🚨 If We Reach Capacity or You Submit Urgent Requests Late
• You may be redirected to alternative services such as:
• NHS 111
• A local walk-in centre
• A&E if the condition is clinically appropriate

💊 Medication Requests
All medication requests must be made through the NHS App, systmconnect or by submitting a paper request.

✅ This new system ensures that your request is reviewed safely and directed to the right clinician, first time.

17/09/2025

The practice will be CLOSED, for staff essential training, from 12:30pm on Thursday 18th September.

- For medical advice, please contact 111.
- For urgent medical attention, please attend a Walk in centre.
- For a medical emergency, please call 999

We will re-open, as usual, at 08:00am on Friday 19th September 2025.

15/09/2025

Nottingham and Nottinghamshire ICB have requested that certain patient medications are switched, the switches will be carried out of the PCN Pharmacy Team on behalf of the ICB and affected patients will be informed when their medications are switched.

The following medications are affected:

Current version:
Fostair® Inhaler to Bibecfo® or Luforbec®
Clenil® Inhaler to Soprobec®
Utrogestan® oral capsules 100mg to Progesterone micronized oral capsules 100mg
Sukkarto® SR 1000mg and 500mg tablets to Metformin MR 1000mg & 500mg tablets
Vagifem® 10microgram vaginal tablets to Estradiol 10microgram pessaries
Circadin® 2mg modified-release tablets
Maintenance dose colecalciferol including 800 and 1000units (all brands other than Valupak and generic prescribing) to ValuPak® vitamin D food supplement. No change to treatment doses.

Any patients who are affected by this and wish to speak to someone about the switches, please contact PALS:
nnicb-nn.patientexperience@nhs.net who will be happy to assist you with your queries. We would ask that you do not contact the practice about this as this is a directive from the ICB and not initiated by the practice.

03/09/2025

27/08/2025

FLU & COVID VACCINATION CLINICS
It's that time of year again, our flu and covid vaccine clinics are open for booking for all of our eligible patients.

Flu eligibility:
From 1 September 2025:
Pregnant women
All children aged 2 or 3 years on 31 August 2025

From 1st October 2025:
Those aged 65 years and over
Those aged 18 years to under 65 years in clinical risk groups
Those in long-stay residential care homes
Carers in receipt of carer’s allowance, or those who are the main Carer of an elderly or disabled person
Close contacts of immunocompromised individual

Covid eligibility from 1st October 2025:
Residents in a care home for older adults
All adults aged 75 years and over

Our usual Saturday clinics will be held this year on Saturday 11th October.
Please contact reception to make your booking.

21/07/2025