Marple Dale Care Centre - Barchester Healthcare

10/10/2025

🎉 Awel-Y-Mor Celebrates Excellent Ratings 🎉

Awel-Y-Mor Care Home in , Swansea passed a recent Care Inspectorate Wales inspection with ‘Excellent’ ratings - the best possible ratings – across the board, after being praised for operating a safe, well-maintained, caring and well-led service.

The CIW report stated that there was a strong sense of belonging and teamwork in the home, nurtured by a very well-respected management team that encourages a positive culture.

Highlighted in the report was that the care staff knew residents well and were dedicated and driven to offering them the best possible care, going above and beyond to do so.

A relative commented: “I can’t speak highly enough about the place, they are so good at the little things, all the residents come first here. My loved one has a good life here.”

Our CEO, Dr Pete Calveley, visited Awel-Y-Mor to congratulate Rachael, General Manager, and her team on the home’s Excellent ratings and award every member of staff a £500 voucher to celebrate their achievement.

Huge congratulations to everyone at Awel-Y-Mor – what a fantastic achievement! 👏

Here are some of the highlights from the day.

08/10/2025

⭐ We’re Finalists for the National Care Awards ⭐

We’re delighted to share that Barchester Healthcare has been shortlisted in the Large Care Home Group category for this year’s National Care Awards.

The National Care Awards are the largest awards recognising excellence in the UK care sector, celebrating the very best people and companies across the sector.

A huge congratulations to Aila Evangelista from Atfield House Care Home in , London, a finalist in the Care Registered Nurse of the Year category, and to the entire team at Atfield House Care Home - Barchester Healthcare, also shortlisted for Dignity and Respect Care Home of the Year. 👏

We’re so proud of all our teams who work tirelessly to provide the very best care for residents, patients and their families every single day.

The winners will be announced on 7th November at Park Plaza London – good luck to all the finalists!

07/10/2025

🖌️ Pinetree Residents Get Creative with Mosaic-Making 🎨

As part of their first home anniversary celebrations, and together with volunteers from partner company CBRE UK, colleagues and residents at Pinetree Care Home in set to work on a joint project to commemorate the occasion.

Residents were asked what they would like to do to celebrate and decided to create a beautiful mosaic sign for the home.

The project was a wonderful collaboration that everyone at the home could join in with. The end result is a fitting tribute to the home, which now hangs in reception for all the staff, residents and visitors to enjoy.

A resident commented: “It is so wonderful to try new hobbies, I had never made a mosaic before but I absolutely loved it and have been bitten by the bug! I can’t wait to have another go and see what else we can make. I really enjoyed sitting down with everyone else and working on something together, it gave us all a fantastic sense of achievement.”

What a beautiful mosaic! Well done to all involved. 👏

04/10/2025

Yesterday we came together for our Macmillan Coffee Morning with sharing tea, coffee, and plenty of delicious cakes while raising money for a very important cause. It was lovely to see residents, staff, families, and friends all joining in, enjoying good company and supporting Macmillan’s incredible work.

A huge thank you to everyone who baked, donated, and took part and together we made it a morning to remember. 💚

03/10/2025

♥️ The Power of Music: a heart-warming moment at Ochil Care Home ♥️

Colleagues and residents at Ochil Care Home in were over the moon to uncover a beautiful piece of history when they heard an original recording by one of their much-loved residents, Wilma, who used to be a professional singer years ago.

Wilma’s husband, Donald, had lovingly kept the original master copy of Wilma’s debut album which was recorded in 1996. Staff at the home helped Donald transfer the precious recording onto a CD to preserve it.

Everyone at the home watched the heart-warming moment when Wilma, who is living with dementia, realised the recording being played was her voice from almost thirty years ago. Her reaction was absolutely magical as her memory of that time in her life came flooding back.

What’s more, the video of that extraordinary moment showing the power of music to connect, has now been viewed over 65,000 times.

Such a beautiful moment! ✨

Ochil Care Home - Barchester Healthcare

01/10/2025

🥨🍻 Oktoberfest Celebrations 🥨🍻

Oktoberfest was a huge hit with residents, patients, families and visitors this year.

Our care homes and hospitals joined in the celebrations with themed decorations, live entertainment, community events and plenty of fun.

Our talented chefs and hospitality colleagues prepared a selection of pretzels and Bavarian dishes, all complemented by some refreshing cold beers.

It was a day to remember - here are some of our favourite moments.

30/09/2025

☕💚 World’s Biggest Coffee Morning ☕💚

Colleagues, residents, patients, families and friends across the country came together to enjoy charity coffee mornings and bake sales, raising funds and awareness for Macmillan Cancer Support.

Our care homes and hospitals hosted a variety of community events, inviting everyone to catch up over a cuppa and a slice of something delicious, all for a great cause.

Residents and patients enjoyed spending time with friends and relatives, and members of the local community. Our talented chefs baked plenty of cakes, biscuits and pastries for everyone to sample.

The events were a great success – thank you to everyone who took part and helped support this important cause.

Here are some of our favourite moments. ✨

24/09/2025

🖌️ Virtual V&A Make-along 🎨

In celebration of National Day of Arts in Care Homes, residents and patients across the country enjoyed a wonderful V&A Virtual Make-along experience with Holly from the V&A Learning team and designer-artist Rafin Jannat.

Taking inspiration from the South Asia Gallery at the museum, everyone had the chance to experiment with paints and pigments made from everyday ingredients, creating their own unique artworks.

It was a calming, creative experience that everyone truly enjoyed. A big thank you to the Victoria and Albert Museum team for leading such an inspiring session!

Here are some of our favourite highlights. ✨

National Activity Providers Association

24/09/2025

We started the day in the best way possible – with music, laughter and plenty of fun. Residents sang and danced along to some classic favourites, and the addition of crazy hats and inflatable instruments made it even more entertaining. The room was full of smiles, energy and happy memories being made – a wonderful way to brighten up the morning together.

To find out more about life here at Marple Dale, please visit our website https://www.barchester.com/home/marple-dale-care-centre

22/09/2025

⭐ We’re Finalists in the UK Customer Experience Awards ⭐

It’s awards season and we’re thrilled to share that our talented Customer Experience Team has been shortlisted in not one, but two categories in the prestigious UK Customer Experience Awards:

💡 Best Use of Customer Insight
💻 Best Use of Technology

We’re proud that Barchester Healthcare is the only company from the health sector to be recognised in either of these categories. The winners will be announced at Wembley in October – wish us luck!

Our nomination for Best Use of Customer Insight comes from our Tell Barchester survey, which gathers invaluable feedback each year from more than 13,500 residents, patients and their families. Every single piece of feedback helps us shape and improve the care and services we provide.

In the Best Use of Technology category, our new Connex CRM system, powered by Salesforce, has been recognised for transforming how we manage every customer interaction – making the care journey seamless.

We’re so proud of our team and grateful to everyone who shared their feedback with us.

22/09/2025

It’s not too late to share your feedback.

Our annual customer satisfaction survey, Tell Barchester is still open!

There’s still time to provide feedback on the care and service received by residents, patients, their friends and family. We love listening to your feedback, and use this to improve and provide the best experience possible.

If you’ve not received your email invitation, please check your junk/spam folder or speak to our team. You can also complete the survey at anytime in our homes and hospitals by using QR codes on display.

All the team really appreciate your time sharing how you feel about life at Barchester.

21/09/2025

World Alzheimer’s Day 2025 – Why It Matters More Than Ever 💜

World Alzheimer’s Day, observed annually on 21st September, is a global event dedicated to raising awareness about Alzheimer’s disease and dementia.

With nearly 1 million people in the UK living with dementia, understanding, support and research have never been more important.

Alzheimer’s Day serves as a powerful reminder of the challenges faced by individuals and families living with Alzheimer’s, and the importance of early diagnosis and intervention.

At Barchester, our commitment to dementia care goes beyond World Alzheimer’s Day. We strive to make a difference every day, providing compassionate support, innovative programmes, and expert care for residents, patients and families.

To find out more, please see our latest blog here: https://www.barchester.com/help-and-advice/world-alzheimers-day-2025-why-it-matters-more-ever-barchester

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16/09/2025

⭐ Happy National Housekeeping Week ⭐

This week we’re celebrating the fantastic housekeeping teams across our care homes and hospitals.

It’s a wonderful opportunity to recognise their dedication to keeping everything spotless and creating a welcoming environment for residents, patients, families and visitors.

Thank you to all our colleagues for their continuous hard work and support – you truly make a difference every day.

12/09/2025

🎉 Lotus Manor is Now Open 🎉

We’re excited to share that Lotus Manor Care Home in has opened its doors in style, with a Grand Opening performed by the Deputy Mayor of Guildford, Councillor Jane Tyson, in front of invited guests from the local community.

Our CEO, Dr Pete Calveley, and General Manager, Candy Guo, hosted the event and invited guests to view the stunning new 64-bed care home.

Designed with residents’ comfort in mind, Lotus Manor Care Home will offer residential support, respite stays and specialist dementia care, all delivered by a dedicated and passionate team of trained professionals.

Take a look at some of our favourite moments from the event. ✨

11/09/2025

🚑 Celebrating Emergency Services Day 🚒👏

Residents, patients, colleagues and visitors marked this year’s Emergency Services Day in style, recognising the contribution of local emergency services, volunteers and heroes.

Our homes and hospitals hosted a variety of community events, from coffee mornings to afternoon garden parties, inviting emergency services personnel to join for hot drinks and delicious home-made cakes.

Everyone had a wonderful time, visiting local emergency services sites, engaging in conversations and sharing inspirational stories of emergency services heroes, both past and present.

11/09/2025

A Day by the Seaside at Lytham St Anne’s

Our residents enjoyed a lovely day out by the coast at Lytham St Anne’s. We took gentle walks along the promenade, stopping to take in the fresh sea air and the beautiful views that stretched for miles. The lifeboat station was a highlight, sparking lots of conversation and memories of seaside holidays from years gone by.

No trip to the seaside would be complete without fish and chips, and we made sure to enjoy ours right on the promenade – the perfect setting for a classic treat. With the sound of the waves in the background and plenty of laughter along the way, it truly was a day full of happy moments and new memories to add to old ones.

To find out more about life here at Marple Dale, please visit our website https://www.barchester.com/home/marple-dale-care-centre

08/09/2025

Our Tell Barchester Annual Survey is LIVE!

For the 5th consecutive year, our annual customer satisfaction survey Tell Barchester is OPEN!

The survey gives our residents, patients, their friends and family the opportunity to tell us how they feel about their experience, helping us learn, improve and celebrate what people love about life at Barchester.

Residents and patients are able to complete the survey with our teams, invitations to take part are emailed to all friends & family members we have contact details for – have you received yours? It’s also possible to take part in our homes and hospitals using the QR posters on display.

Tell Barchester is quick and simple to complete, your time is much appreciated and this feedback shapes the care and service received across Barchester.

In the meantime, if you have feedback you would like to share you can talk to us at any point, our door is always open.

13/08/2025

A Perfect Day on the New Horizons Canal Boat

We had the most wonderful day out on the New Horizons canal boat. The sun was shining from start to finish, and the water was alive with ducks gliding alongside us. To our surprise, we even spotted a bull cooling off with a paddle in the water – not something you see every day on a boat trip!

Halfway through our journey, we decided it was the perfect time for an ice cream break. This meant one of our group had to make a quick jump from the boat to the shop, returning with delicious cones for everyone to enjoy on deck. Sitting in the sunshine, surrounded by the peaceful sights and sounds of the canal, we shared stories, laughter, and good company.

It was a day full of fresh air, nature, and happy memories that we’ll be talking about for a long time

To find out more about life here at Marple Dale, please visit our website https://www.barchester.com/home/marple-dale-care-centre

03/08/2025

A big thank you to Kortnie for bringing so much energy and joy to the home with her amazing Dance-ercise session! 🎶🕺

Residents loved getting up and moving to the music – plenty of smiles, laughter, and even a few impressive dance moves! A fantastic way to stay active and have some fun together.

We can’t wait to have her back!

To find out more about life here at Marple Dale, please visit our website https://www.barchester.com/home/marple-dale-care-centre

06/06/2025

Bernie filled the room with classic tunes that had everyone tapping their feet and singing along. The atmosphere was electric — full of laughter, joy, and even a bit of dancing! It’s always so uplifting to see residents come together, share smiles, and create happy memories. A truly special day for all involved!

To find out more about life here at Marple Dale, please visit our website https://www.barchester.com/home/marple-dale-care-centre

22/05/2025

Zoolab Visit – A Wild Day at Marple Dale 🕷️🐍

What an unforgettable day at Marple Dale as we welcomed some very special visitors from Zoolab! Our residents had the amazing opportunity to meet and handle a variety of exotic creatures, including a cockroach, millipede, frog, scorpion, and even a snake! 🐸🦂

It was a truly unique experience, sparking laughter, curiosity, and even a bit of bravery! Every single resident got the chance to hold or gently feel each of the animals — and they absolutely loved it.

A huge thank you to Zoolab for bringing this hands-on experience to us. It was a day full of smiles, stories, and new memories!

To find out more about life here at Marple Dale, please visit our website https://www.barchester.com/home/marple-dale-care-centre

07/05/2025

We were thrilled to welcome members of the Macclesfield FC Support Trust to our home for a wonderful morning of fun, games, and football-themed cheer!

Residents had a great time taking part in bean bag throwing and ball-into-hoop games, showing off their aim and having plenty of laughs along the way. The room was full of smiles as everyone got involved and enjoyed a friendly bit of competition.

To find out more about life here at Marple Dale, please visit our website https://www.barchester.com/home/marple-dale-care-centre

05/05/2025

Deal or No Deal Fun at Marple Dale!
Last week we brought the excitement of the TV classic Deal or No Deal to our lovely residents — and what a fantastic time we had!

A big congratulations to our winners:
Lynne walked away with a fabulous gift set,
Beryl picked a sweet box of chocolates,
and Tracey struck gold with a pub lunch voucher!

To find out more about life here at Marple Dale, please visit our website https://www.barchester.com/home/marple-dale-care-centre

22/04/2025

Happy Easter from Everyone at Marple Dale

We all enjoyed our Easter Eggs and fun day filled with chocolate! 🐣

To find out more about life here at Marple Dale, please visit our website https://www.barchester.com/home/marple-dale-care-centre