Mastercall Healthcare

28/01/2026

⏰ Reminder: help us improve the experience of waiting for urgent care

We’re still asking patients and members of the public to share their views on how waiting for urgent care could feel clearer, calmer and more supportive.

We would especially welcome feedback from:

- People from Black, Asian and minority ethnic communities

- People with learning disabilities

- Families, carers and supporters who help others use urgent care services

Waiting for updates or information can feel worrying. We want to understand:

- What information helps most

- When it’s most needed

- How technology could work better for you while you wait

You don’t need any technical knowledge. Just tell us what your experience has been and what would have helped.

📝 Share your feedback here: https://lnkd.in/eTaGzWC8

📅 Closes: Midnight, 30 January 2026.

Please help us reach more voices by sharing this with your friends, family and local networks.

20/01/2026

Help us take the worry out of waiting for urgent care.

As a partnership of mission-driven social enterprise providers, we’re committed to making the experience of waiting for urgent care clearer, calmer and more supportive for patients.

Waiting for an update, GP Home Visit or a clinical assessment can feel stressful. We want to understand what information helps, when it’s most needed, and how technology could be used better to keep people informed and reassured while they wait.

That’s where you come in.

We’re asking patients and members of the public to share their experiences and ideas. You don’t need technical knowledge — just your honest view of what would make a difference. It will only take 2 minutes and could help make a big difference.

📝 Share your feedback here: https://www.smartsurvey.co.uk/s/PTComfortCall/
📅 Closes: Midnight, 30 January 2026

Please feel free to share this with friends, family and local networks — especially anyone who has needed urgent care advice or support.

19/01/2026

We’re incredibly proud to be one of the providers, alongside partner organisations within the Greater Manchester Urgent Primary Care Alliance, helping to deliver the Greater Manchester Falls Lifting Response Service.

The Greater Manchester Falls Lifting Response Team has been named an NHS Greater Manchester Christmas Hero, in recognition of their outstanding work supporting people who have fallen but are not seriously injured.

This vital service provides rapid, compassionate care in people’s own homes, helping to reduce long lies, avoid unnecessary ambulance call-outs, and ease pressure on emergency departments. Operating seven days a week, the team supported 278 people last winter alone, ensuring the right care, at the right time, in the right place.

A huge thank you and congratulations to everyone involved for your professionalism, compassion, and commitment during one of the busiest times for the NHS. We’re proud to play our part in delivering this essential service.

For more information and to read the full media release, please visit:https://mastercall.org.uk/greater-manchester-falls.../

We are incredibly proud to share that the Greater Manchester Falls Lifting Response Team has been named an NHS Greater Manchester Christmas Hero, in recognition of their outstanding work supporting people who have fallen but are not seriously injured. Mastercall are proud to be one of the providers,...

16/01/2026

*We are recruiting*

We have an exciting opportunity for a Digital System Engineer to join our award winning digital IT team.

Benefits include:
- NHS pension scheme
- NHS Blue Light Card/discount schemes
- Flexible working
- Career development
- Generous holiday entitlement
- Day off for your birthday
- Wellbeing schemes

For further details and to apply for the role, visit:
https://www.jobs.nhs.uk/candidate/jobadvert/B0540-26-0004

31/12/2025

Mastercall Healthcare would like to wish you all a very Merry Christmas & a healthy & happy New Year.

28/12/2025

What a year it’s been!

Throughout 2025, collaboration and innovation helped us achieve meaningful outcomes, always with patients at the heart of everything we do, and we’re proud to share some of the standout moments.

Thank you to our colleagues and partners.

Watch our 2025 highlights and help us celebrate the people, partnerships, and progress that made it possible.

23/12/2025

So proud of Sheilagh. Our CEO Michaela Buck echoes the views expressed by us all at Mastercall:
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I want to express how immensely proud we are of Sheilagh.

Her dedication over the past decade embodies the very best of the NHS and of compassionate, person-centred care. Sheilagh consistently goes above and beyond to ensure that people experiencing homelessness are treated with dignity, respect, and expert clinical support. Her work at The Wellspring prevents crises, builds trust, and reminds people that they matter, especially at this time of year.

We are honoured to have Sheilagh as part of our team, and this recognition as an NHS Greater Manchester Christmas Hero is richly deserved.

Congratulation’s Sheilagh; you are the pride of Mastercall.

Our next Christmas hero making spirits bright is Sheilagh Armstrong. For more than a decade, she’s been a steady, compassionate presence for people facing homelessness and other challenges, treating everything from wounds to infections, and helping prevent unnecessary trips to hospital’s A&E departments. She plays a key role in The Wellspring’s 365-day-a-year service that provides food, warmth, gifts and much-needed human connection to people who might otherwise be alone. She is a Christmas hero!

23/12/2025

Mastercall Healthcare would like to wish you all a very Merry Christmas & a healthy & happy New Year.
We give special thanks to all of our wonderful colleagues working over the festive period to ensure we provide our patients with the best possible care.

16/12/2025

We’re proud to celebrate the achievement of Lauren Dover, our DTS Operations Lead, who has recently gained her PRINCE2 Agile qualification.

Since joining Mastercall in 2021 as a Dental Call Handler, Lauren has continued to grow her career across operational, governance and digital roles. Her journey reflects our commitment to developing talent from within and creating meaningful pathways for progression.

This latest qualification strengthens Lauren’s ability to support projects, embed agile ways of working and deliver real impact across our services, all while maintaining strong governance and compliance.

Congratulations, Lauren, on this fantastic achievement. Your dedication to learning and development truly demonstrates the positive impact of investing in people at Mastercall.

Read more about Lauren’s journey and what this qualification means for her role and our wider team here:
https://mastercall.org.uk/wp-content/uploads/2025/12/Lauren-Dover-Prince2-Qualification-Dec-2025.pdf
PRINCE2Agile CareerProgression TeamMastercall

15/12/2025

Happy Hanukkah!
To everyone who is celebrating, we wish you a season filled with light, joy, and togetherness, from everyone at Mastercall.
May the glow of the candles bring peace, hope, and warmth to you and your loved ones.

12/12/2025

Great to see Live Well Warm Spaces reopening across Stockport.

These free spaces offer warmth, refreshments, activities, and access to local services, whether you’re looking for company, support, or simply somewhere warm and welcoming.

Find out more and locate your nearest Warm Space here:
https://www.stockport.gov.uk/directories/results/warm-spaces

12/12/2025

We’re incredibly proud to support the vital work of The Wellspring Stockport to help ensure people experiencing homelessness can access the healthcare they need.

Through our on-site medical room, Mastercall clinicians support service users with immediate care, access to primary healthcare, and referrals to specialist services, helping address both physical and mental health needs.

Thank you to The Wellspring Stockport for the amazing work you do in the community, every single day.

People facing homelessness, especially those sleeping rough, often struggle with serious physical and mental health challenges. That’s why we’re so grateful for the incredible support we receive from Mastercall Healthcare!

Thanks to Mastercall, we have a fully equipped medical room on site where Registered Advanced Nurse Practitioners and Doctors provide essential care. They help our service users engage with primary healthcare, assess and treat immediate medical needs, and refer on to specialist services where necessary.

Thank you, Mastercall, for helping us build futures beyond homelessness 💚💜