Eaglescliffe Medical Practice

12/08/2025

‼️Help needed‼️

We are currently being assessed by the Care Quality Commision (CQC) for a routine inspection. As part of this they need patient feedback of our service and so we would all really appreciate it if you could spare a couple of minutes filling in the following form.

The information that you give as patients is really key to our overall rating when they come at the end of the month.

Thank you for your time!

https://www.cqc.org.uk/give-feedback-on-care/PPVGFOCProviderchannel2023

11/08/2025

‼️Help needed‼️

We are currently being assessed by the Care Quality Commision (CQC) for a routine inspection. As part of this they need patient feedback of our service and so we would all really appreciate it if you could spare a couple of minutes filling in the following form.

The information that you give as patients is really key to our overall rating when they come at the end of the month.

Thank you for your time!

Browser Support We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Any other browser may experience partial or no support.

10/08/2025

Finally got 5 minutes to yourself after wrestling the little one into bed, sat down with a cuppa… and suddenly remembered their vaccines? 😅

No need to set an alarm to call us tomorrow — just send a request online tonight from the comfort of your sofa and we'll be in touch.

With SystmConnect, you can:
💉 Request childhood and adult vaccines
🧫 Book a smear or NHS Health Check
💊 Order repeat medications
📋 Ask for an update on a referral — all without calling or needing to remember complicated passwords.

Our team will pick it up and get in touch to arrange your appointment.

👉 Try it now: https://systmonline.tpp-uk.com/2/OnlineConsultation?OrgId=A81039

⏰ Available 24/7 for selected non-urgent requests

05/08/2025

We understand your time is valuable — and finding a moment to call us isn’t always easy. That’s why we’ve launched a new online form you can fill out anytime, from any device, when we’ve asked you to get in touch.

It' called "I've been asked to contact the Practice" and It allows you to:
📨 Submit home readings (e.g. blood pressure)
📋 Send in information we’ve requested
📆 Follow up on something we've discussed

✅ Quick and easy to use
✅ Available 24/7 – perfect for after hours or when life slows down
✅ No more waiting on the phone

📌 Please note: This form is only for when a member of our team has specifically asked you to contact us. If used otherwise, the request won’t be processed.

We hope this new option makes your experience with us a little more convenient.

04/08/2025

From 1 August 2025, a new regional sexual health service called Teesside Together is now in place across Middlesbrough, Redcar & Cleveland, Stockton, and Hartlepool.

This new service replaces the previous provider and is delivered by North Tees and Hartlepool NHS Foundation Trust, in partnership with local organisations.

Teesside Together offers free and confidential support, including:
✔️ STI testing and treatment
✔️ Contraceptive services
✔️ HIV care and prevention
✔️ Community outreach and education

The service aims to improve access to inclusive, high-quality sexual health care across the Teesside area.

For more information or to find your nearest clinic:

Website: https://www.teessidetogether.nhs.uk
Email: teesside.together@nhs.net
Phone: 01642 924 117
Locations:
• Middlesbrough, Live Well Centre
• Redcar, Leisure and Community Heart Building
• Hartlepool, Park Towers
• Stockton, Endurance House

03/08/2025

You can now request a Fit Note (MED3) online.

We understand that sometimes it’s not easy to get through on the phone, especially when you're unwell. To make things simpler, you can now request a Fit Note (MED3) through our secure online system, SystmConnect.

Access it here: https://systmonline.tpp-uk.com/2/OnlineConsultation?OrgId=A81039

Once on the page, choose the fit note option and complete the form.

Your request will come straight to the team, and we’ll review it. If we need to clarify anything, we’ll be in touch. As always, if you're unable to use the online form, you can still call us or pop in and our team will be happy to help.

01/08/2025

As part of a national change, NHS England has removed the NHS Ratings & Reviews section from all GP practice profiles. Sadly, this means that all the wonderful feedback we had received there has been lost.

While we can no longer receive reviews via the NHS website, your voice still matters – and we’d really appreciate you taking a moment to share your experience with us again using one of the links below.

👉 Quick Rating via our website: bit.ly/4b7NG9Z
👉 Google Review: bit.ly/Review-Eaglescliffe-Medical

Thank you.

29/07/2025

From today, Tuesday 29th July, you can use our new online system, SystmConnect, to send us selected non-urgent requests — no need to wait on the phone or come into the practice.

Just head here: https://systmonline.tpp-uk.com/2/OnlineConsultation?OrgId=A81039

𝗪𝗵𝗮𝘁 𝗰𝗮𝗻 𝘆𝗼𝘂 𝗱𝗼 𝘄𝗶𝘁𝗵 𝗦𝘆𝘀𝘁𝗺𝗖𝗼𝗻𝗻𝗲𝗰𝘁?
You’ll see three categories to choose from, each with its own forms:

✔️ 𝗠𝗲𝗱𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗥𝗲𝗾𝘂𝗲𝘀𝘁: order your repeat medication online
✔️ 𝗔𝗱𝗺𝗶𝗻 𝗾𝘂𝗲𝗿𝗶𝗲𝘀: letters, updating details, referral updates, or opting out of SMS
✔️ 𝗠𝗲𝗱𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗾𝘂𝗲𝘀𝘁𝗶𝗼𝗻𝘀: medication queries, out-of-stock meds, out-of-sync meds
✔️ 𝗖𝗹𝗶𝗻𝗶𝗰𝗮𝗹 𝗿𝗲𝗾𝘂𝗲𝘀𝘁𝘀: smears, vaccines, NHS Healthy Heart checks, travel forms

Just pick the right category, fill out the form, and your request goes straight to the right team.

🆕 𝗣𝗹𝗲𝗮𝘀𝗲 𝗻𝗼𝘁𝗲:
SystmConnect will run alongside eConsult for now. That means:

➡️ Use SystmConnect for admin queries, medication requests, or simple clinical tasks like smears or vaccinations.
➡️ Use eConsult if you need a non-urgent medical review or advice — such as when you want to explain your symptoms and get clinical triage.

𝗔 𝗳𝗲𝘄 𝗾𝘂𝗶𝗰𝗸 𝘁𝗶𝗽𝘀:
⏰ For non-urgent requests only — if you need help the same day, please call us.
🗒️ Use the right form to help us help you faster.
↩️ We may reply to confirm we've received your request, give an update on timescales, or ask for more info.
🛑 Requests submitted under the wrong category (e.g., asking for a sick note under 'letters') may be rejected.
🖥️ We check requests regularly and aim to respond within 3–5 working days.

Got questions or want to learn more? Visit:
🌐 www.eaglescliffemedical.co.uk/systmconnect

28/07/2025

Just a polite notice that the front of the surgery is deliberately clear for ambulances in case of emergencies.

We appreciate space in the car park is limited, so please feel to drop people off in this space, but please refrain from parking there.

Thank you for your understanding

26/07/2025

Looking for a simple way to keep the kids active over the summer? Joe Wicks has teamed up with the creators of Hey Duggee to launch Activate — a free YouTube series with short, fun 5-minute movement sessions for children. Great for home, school, or holiday clubs.

Episodes are available here: 👉 https://www.youtube.com/channel/UCAxW1XT0iEJo0TYlRfn6rYQ

A good option if you're trying to build a bit more activity into the day — especially during the long summer break.

25/07/2025

It takes a whole team to provide great care, and we’re proud of our multidisciplinary staff who work together every day to support our patients💙

“Excellent care and support from the Receptionists to the Doctors and everyone in between. Lots of specialists – Pharmacists, Nurse Practitioners, Phlebotomists, admin staff. Fantastic team!”

𝗦𝗵𝗮𝗿𝗲 𝘆𝗼𝘂𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲:
Quick Rating via our website: bit.ly/4b7NG9Z
Google Review: bit.ly/Review-Eaglescliffe-Medical

23/07/2025

We’re pleased to share that from next week, Eaglescliffe Medical Practice will be introducing a range of online requests which will become better known as SystmConnect — a simple, secure way to get in touch with us online.

Whether you need to request a vaccine, update your details, or ask a question, SystmConnect lets you do this quietly and conveniently, at a time that suits you.

If you’d like to learn more about how it works and how it might help you, please visit:
👉 https://www.eaglescliffemedical.co.uk/systmconnect

As always, we remain committed to providing care in the way that’s best for you — online, by phone, or in person.