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Healthwatch Stockton-on-Tees

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Healthwatch Stockton-on-Tees

We are the independent champion for people who use health and care services across Stockton. Healthwatch Stockton-on-Tees is a part of Healthwatch England.

We are the independent champion for people who use health and social care services. We listen to what people tell us about the services they use locally and want to know what is working well and what needs to be improved. Where necessary we have a statutory power to go into any health or social care premises to see at first hand the service being delivered. We can talk to patients/carers and to staff members to gather more information. We share the information we gather with those who have the power to make change happen. We also help people find the information they need about services in their area.

25/11/2025

Mental Health Matters: Jane’s Story

We’ve published a new case study highlighting the real-life experience of a young person who waited nearly two years for support. Her story sparked real change.

"Jane’s story is sadly not unique. We’re committed to ensuring services are accessible, compassionate, and fit for purpose." Natasha Douglas, Manager, Healthwatch Stockton-on-Tees

Read the full case study: https://www.healthwatchstocktonontees.co.uk/report/2025-11-24/case-study-mental-health-janes-story

The Kooth UK online mental health support service is ending in Tees Valley on 31 Dec 2025.

A new service from the North East and North Cumbria NHS will launch in January 2026 to better support young people’s mental health.

We will share more information as it becomes available.

Impact on Teesside

24/11/2025

The NHS 10-year plan means more eye health services will be delivered by opticians and other community providers, rather than in hospitals.

The RNIB is gathering views to understand what you currently go to your opticians for, and how you’d feel about accessing more services there in future.

Your feedback will help inform wider conversations about the future of eyecare, including discussions with the NHS.

You can take the survey and help shape the future of eye services: https://www.surveymonkey.com/r/3657DYV

[Image description: “Would you go to your optician for more than just an eye test?” A man sits down while having an eye test at the optician's. An optician is adjusting lenses in front of his eyes.]

21/11/2025

The latest edition of the Teeswide Safeguarding Adults Board Newsletter is out now, featuring:

✅ Publication of the TSAB Annual Report 2024-25
✅ SAR Report and Learning Resources – Evie SAR & Briefing Document
✅ Teeswide Inter-Agency Safeguarding Adults Procedure
✅ TSAB Annual Consultation Survey – OPEN NOW
✅ A podcast from Healthwatch Middlesbrough – A Closer Look at the IRIS Project and My Sisters Place
✅ NEW MARAC E-Learning Courses
✅ Winter/ Spring 2025/2026 Training Courses – Available to BOOK NOW

Read the newsletter here: https://www.healthwatchstocktonontees.co.uk/news/2025-11-14/teeswide-safeguarding-adults-board-newsletter-november-2025

My Sisters Place Healthwatch Middlesbrough

20/11/2025

Have you had a chance to read our Personalised Cancer Care in Tees Valley Report yet?

Our latest report highlights the lived experiences of 71 local people through case studies, focus groups, engaging at local community groups & staff meetings.

You can read the report here: https://bit.ly/49jNbLi

19/11/2025

You are invited to the come along to the following event: The Future of Hospital Services and YOU

Join us for an important conversation and hear about the future of health and care services across Tees Valley.

What’s happening?

• Hear from the hospital trust about how your feedback from our previous engagement has shaped hospital services
• Share your views on other care/patient pathways
• Help us gather more insight into how services can work better for local communities

Event details:

Date: Friday 12 December
Time: 2pm – 4pm (lunch and optional tour 1pm - 2pm)
Venue: Community Diagnostics Centre, Stockton-on-Tees, TS18 3AA

Lunch and refreshments provided and an option to have a tour of the Community Diagnostics Centre.

Other events are taking place in Middlesbrough, Northallerton and Hartlepool. Visit our website for more details: https://bit.ly/4oJ8n23

Register here: https://bit.ly/3XBvXSq

Note: Spaces are limited, so please register as soon as practicable and specify any dietary requirements.

Your voice matters – be part of the conversation!

19/11/2025

Join The Stockton Wellbeing Hub, Catalyst, and other local organisations as part of Safeguarding Adults Week.

The session’s theme is Trust Your Instincts & Cultural Awareness. Pop in for activities and a chance to speak with local services.

Date: Thursday 20 November
Time: 10am - 12pm
Location: Stockton Wellbeing Hub, Wellington Square, TS18 1RG

Catalyst Stockton The Wellbeing Hub Stockton Citizens Advice Tees, Esk and Wear Valleys NHS Foundation Trust Impact on Teesside Harbour Support Services Bridges Family and Carers Support Stockton-on-Tees Borough Council

18/11/2025

Jan from our engagement team is at Ingleby Barwick library until 2pm today.

If you have any health or care concerns or would like to share your experiences of local health and care services, you can chat with her in confidence.

Or share your views here: https://bit.ly/HWStockton

18/11/2025

From Stockton-on-Tees Borough Council: This year’s Carers Rights Day Theme is “know your rights, use your rights”

Carers’ Rights Day is all about making sure informal carers get the support, recognition and protection they deserve, from flexible working and free flu jabs to being included when your loved one leaves hospital.

Come and chat with the Stockton-on-Tees Adult Carers' Support Service on 20th November.

They will be out and about with refreshments and cakes while sharing information on carers’ rights and local support.

▪️Stockton Market Stall (Dovecot Street): 10am - 2pm - Stockton-on-Tees Markets
▪️Thornaby Market Stall (Library): 10am - 2pm
▪️Stockton Wellbeing Hub: 9:30am - 4pm - The Wellbeing Hub Stockton
▪️University Hospital North Tees: 10am - 2pm - North Tees and Hartlepool NHS Foundation Trust

Find out more at the Carers UK website: https://www.carersuk.org/news-and-campaigns/our-campaigns/carers-rights-day/

Or contact Stockton-on-Tees Adult Carers Support Service on 01642 524494.

17/11/2025

It's National Safeguarding Adults Week.

Safeguarding means protecting an adult’s right to live in safety, free from abuse and neglect.

Adult abuse can happen to anyone who is over 18. If you have any concerns for an adult, please say something and report it!

The local adult social care team contact number for Stockton is 01642 527764.

If you require other ways to report abuse, please visit the Teeswide Safeguarding Adults Board website: https://www.tsab.org.uk/national-safeguarding-adults-week-2025/

Teeswide Safeguarding Adults Board Ann Craft Trust

14/11/2025

NEWS📢

Resident doctors (formerly junior doctors) began a five-day strike today, which will continue until 6:59 am on Wednesday, 19 November.

NHS England has asked trusts to keep services running as close to normal as possible, aiming to deliver 95% of elective care.

👉 If you have an appointment, please attend as normal unless you’ve been told otherwise and keep an eye out for updates on affected services in your area.

14/11/2025

From North Tees and Hartlepool NHS Foundation Trust:

A period of industrial action is taking place from 7am today until 7am on Wednesday 19 November.

You will be contacted if your appointment needs to be changed. Please continue to come forward for the care you need.

For more information: https://www.nth.nhs.uk/patients/industrial-action-updates/

13/11/2025

Have your say!

Let us know what you thought about your recent health and care experiences in Stockton.

Tell us what has been good or what could be better.

Your information is completely confidential and will help improve local healthcare services.

Share your views here: https://www.healthwatchstocktonontees.co.uk/share-your-views

Or get in touch with us:

E: info@healthwatchstocktonontees.co.uk
T: 0300 180 0660

Address

Healthwatch Stockton-on-Tees, 6/8 Yarm Road
Stockton-on-Tees
TS183NA

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 4pm

Website

http://www.healthwatchstocktonontees.co.uk/, https://www.linkedin.com/company/healthwatch-stockton-on-tees

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Healthwatch Stockton-on-Tees

Welcome to Healthwatch Stockton-on-Tees. We are here to make sure your views on local health and social care services are heard.