This page is administered by Greenmoss Medical Centre staff periodically to share population health messages and practice information. This is not a page for medical advice and individual advice will not be given by a clinician. Please do not share personal / medical information with others on this page. If you require medical advice please contact the practice to arrange an appointment. Please no
te that although this site is periodically monitored by Greenmoss Medical Centre staff, emergency support is not available through this site. If you are experiencing an emergency or life-threatening situation, call 999. Medical advice can only be provided by a clinician and will not be provided on this site. If you have specific questions concerning your health or medical status, please contact the practice. We reserve the right to remove anything we deem:
- Abusive or a personal attack on individuals including practice staff
- Material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful or embarrassing to any other entity
- Third party advertising
- Chain letters or ‘spam’
For your safety, never include your phone number, email, address or other personal information in a comment. Emergency Services: Although this site is periodically monitored by Greenmoss Medical Centre staff, it is not monitored 24 hours a day, 7 days a week, and emergency support is not available through this site. Medical Advice: Medical advice can only be provided by a clinician. If you have specific questions concerning your health or medical status, please consult your clinician via appointment. Be aware that opinions which are expressed are those of the members of the group and do not represent any advice, or opinion of Greenmoss Medical Centre, or any qualified medical professional. Any recommendation or other information within the group which is followed by you is at your own risk. Greenmoss Medical Centre does not take any responsibility for content posted and gives no endorsement of such material. Personal Health Information: No one may use or disclose any member/patient identifiable information (except their own) of any kind on any social media without the expressed written permission of the member/patient. Removal of Content: Greenmoss Medical Centre reserves the right to remove any posted message at its sole discretion for any reason we feel fit. Non-Solicitation and Third-Party Advertising: Third party advertising and solicitation is forbidden. Those who violate will be removed from the page. Please remember your comments are visible to everyone on the page. Greenmoss Medical Centre
The practice records incoming telephone calls into the practice and may record outgoing calls. The purpose of call recording is for training and monitoring purposes. This includes the provision of a record of incoming and outgoing calls which can:
• Identify practice staff training needs
• Protect practice staff from nuisance or abusive calls
• Establish facts relating to incoming/outgoing calls made (e.g. complaints)
• identify any issues in practice processes with a view to improving them (e.g. to aid workforce planning)
The practice will make every reasonable effort to advise callers that their call may be recorded and for what purpose the recording may be used. This will normally be via a pre-recorded message within the telephone system and via signage at the practice. The voice file will be stored within the telephone recording system software to which the same rules of confidentiality will apply. The practice’s data protection registration covers voice files similarly to other data. A plea from all clinicians and staff, if you are unhappy with our service, please contact us and talk to us rather than putting comments on social media – if you don’t tell us directly, we can’t put things right. Please remember that the surgery staff have all been experiencing the same emotions as you, as a patient, during the pandemic, please treat them with respect, they are here to help you. Thank you
Practice Manager
