30/09/2025
SERVICE UPDATE
As you may be aware from reports in the media, October 1st 2025 sees the introduction of new GP contract and this means changes when it comes to accessing services at Harley Street Medical Centre.
One of the biggest changes is that our phonelines are now open from 8am to 6pm every day. From 8am for urgent, on-the-day appointments and from 10am for General Enquiries.
We also have Online Consultation that is open for various items;
- Non-Urgent Appointments: these can still be requested by phoning the surgery however you can contact the surgery via the application without the need to call. These can be for vaccinations, annual reviews, ongoing problems amongst other things.
- Administration Requests: Sicknotes can be requested via the AccurX platform and can take up to 5 working days for issue via your chosen method. Letters can be requested but these can take up to 28 days for completion and usually involve a charge upon collection.
- Prescription Requests: These can also be requested via the online consultation. These will still be actioned and issued within 48 hours (provided these are due, the doctors will not issue ahead of their due date unless circumstances deem it necessary)
We will be reviewing these new steps and look to refine them as necessary to ensure you get the care you need.
Thank you,
Harley Street Medical Centre.
