22/12/2025
📢Services available Christmas and into New Year Opening times
📍Emergency Homelessness, Housing Team – Out of Hours
Stoke-on-Trent City Council – 01782 234234/0800 052 8088
📍Newcastle-under-Lyme Borough Council Customers only – 01782 615599
📍Brighter Futures, Rough Sleepers Outreach Team
Outreach Running as normal 6am-9am
There will be a breakfast drop in at 23 Hillcrest Street. 09:00-11:00 on 26th December 0800 970 2304 – 24/7 contact line
📍Brighter Futures: Hanley Connect Homeless Hub, based at Hillcrest, Hanley
18th December to Friday 22nd December - 10am until 4pm
24th December- Open for a Christmas party and Christmas Dinner
25th December - Closed
26th December – Breakfast club – 9am – 11am
27th, 28th, 29th December. - 10am until 4pm
1st January 2024 - Closed
2nd Jan, 3rd Jan, 4th Jan, 5th Jan.- 10am until 4pm
📍Brighter Futures: Orchid Women’s Hub, Hanley
Orchid Women’s Drop-in times over next few weeks:
Thursday 18th Dec 11am-1pm Orchid Christmas party
Monday 22nd Dec- 9am-1.30pm
Tuesday 23rd Dec- 9am-1.30pm (Christmas dinner 12-1.30pm)
Wednesday 24th Dec- 9am- 1.30pm (Changing Lives)
Thursday 25th Dec- CLOSED
Friday 26th Dec- CLOSED
Monday 29th Dec- 9am-1.30pm
Tuesday 30th Dec- 9am-1.30pm
Wednesday 31st Dec- 9am- 1.30pm (Changing Lives)
Thursday 1st Dec- CLOSED
Friday 2nd Dec- 9am-1.30pm
📍Newcastle Under Lyme Borough Council - Rough Sleeper Team – services closed from 24th December 2025 till 2nd January 2026.
The last Homeless Hub day at the Salvation Army on Bridge Street will be Tuesday 23rd December 2025.
From 6th January 2026 the new hub location will be Bailey’s Tea Room, 26 High Street, Newcastle-under-Lyme, ST5 0JB. Our opening times will remain the same
Tuesday- 9am-11am
Thursday-9am-12pm (10am for customers)
📍Salvation Army Chesterton
Sandford Street, Brick Kiln Lane, ST5 7FA 01782 564529
Open Christmas day for pre-booked meals
📍CDAS – Community Drug and Alcohol Services - 01782 283113
25th Dec – Closed
26th Dec – Closed
27th Dec – 29th Dec – 09:30-4:30pm (Breakfast club open on 29th Dec at 8am for Rough Sleepers)
1st Jan – Closed
📍STARS – 0300 124 0356
24th Dec – Open
25th Dec – Closed
26th Dec – Closed
27th Dec – 29th Dec – 09:30-4:30pm
31st Dec – open half day
1st Jan - Closed
📍Restart – 01782 207200
Closed from 24th December, re opens 2nd January
📍Destination Home, Housing Related Support Service, Concrete – 0330 094 5558
Offices will be closed from the 25th Dec – 2nd Jan
Destination Home Service will be operating as normal other than 25th and 26th of Dec
📍Lyme Trust – 01782 634510
Last referral interview will be on the 23rd Dec until the 5th Jan
📍Foodbanks
Monday 29th Dec
St John’s Church (Knypersley) – 11:00am-1.00pm
Broadway Methodist Church (Meir) – 12.30pm-2.30pm
Tuesday 30th Dec
Temple Street Methodist Church (Fenton) - 10.00 am– 12.00pm
Friday 2nd Jan
United Reformed Church (Longton) – 10.00am – 12.00pm
📍Swan Bank Church
25th Dec – Front door open to serve hot food and drink 12pm – 1pm.
📍Stoke Churches Night Shelter
The last drop in will be Saturday 20th December, 4-6pm, and we will not be open over Christmas. Reopening Saturday 3rd January 4-6pm
📍Open Door – St Marks Church, Shelton
Drop-in Opening times for Xmas 2025.
Friendship, information & refreshments served.
Open days and times are as normal, boxing day closed
Wednesday – 9am-2pm
Friday – 9.30-12.30pm
📍Homeless Healthcare team
Mon 22nd Dec –
• 9:30-12:30 - (COV) Lifehouse, Vale Street Carpark, Stoke
• 9:00-11:00 – (COV) Outside Newcastle Hub-Salvation Army, Bridge Street
• 1:30-3:30 – (COV) Crown Hotel Car Park, Longton
Tues 23rd Dec-25 –
• 09:00 - 10am inside 90 Hope Street, Hanley
• 10:00 – 14:00 inside Hanley Connect, Hillcrest, Hanley
Wed 24th Dec –
• 09:30 – VCH Fenton (residents Only)
• 10:00 – 12:00 – (COV) Outside Newcastle Hub- Salvation Army, Bridge Street, Newcastle-under-Lyme
• 14:00 – 17:00- (COV) Goodfellow St, (carpark at the end of the street) Tunstall
• 18:00 – 20:00 – Inside Burslem night Shelter No.11 Chapel Street, Burslem
Thurs 25th Dec – Closed
Fri 26th Dec – Closed
Mon 29th Dec –
• 9:30-12:30 - (COV) Lifehouse, Vale Street Car park, Stoke
• 9:00-11:00 - (COV) Outside Newcastle Homeless Hub-Salvation Army, Bridge Street
• 1:30-3:30 – (COV) Crown Hotel Car Park, Longton
Tues 30th Dec –
• 09:00 - 10am inside 90 Hope Street, Hanley
• 10:00 – 14:00 inside Hanley Connect, Homeless Hub, Hillcrest, Hanley
Wed 31st Dec –
• 09:30 – VCH Fenton (residents Only)
• 10:00 – 12:00 – (COV) Outside Newcastle Homeless Hub-Salvation Army, Bridge Street, Newcastle
• 14:00 – 17:00- (COV) Goodfellow St, (car park at the end of the street) Tunstall
• 18:00 – 20:00 – Inside Burslem night Shelter No.11 Chapel Street, Burslem
Thurs 1st Jan – Closed
📍Job Centre and Universal Credit
0800 328 5644 – Closed bank holidays and opening hours may vary over the Christmas and New Year Period
