Broadbay Medical Practice

Broadbay Medical Practice GP Practice in the heart of Stornoway

14/05/2026

🙏 Almost One week in — and thank you

It's been a week since we went live on our new clinical system, Vision, and we wanted to take a moment to say a genuine **thank you** to all our patients for your patience and good humour.

Where we're at:

📞 Our phone lines are still very busy — we're working through a higher-than-usual volume of calls and appointments.

🌐 We know our online services are not working - it is still being investigated by the system supplier. You can still order repeat prescriptions by emailing wi.broadbayscripts@nhs.scot, or complete the online ordering form at https://www.broadbaypractice.co.uk/clinics-and-services/repeat-prescriptions/

⚙️ We're getting faster on Vision every day, but we're not quite as slick as we were on the old system just yet. Things that used to take seconds sometimes take a little longer while the team gets fully up to speed.

If you've waited longer than usual on the phone, or noticed appointments running a touch behind, thank you for taking it in your stride. Every member of our team has noticed how kind and understanding folk have been, and it genuinely makes a difference on a busy day.

A couple of small things that help us help you:
✅ If your query isn't urgent, phone a bit later during the day
✅ We aim to process all prescriptions in three business days, so please don't phone to check on your prescription untill three days have passed
✅ If it's urgent, do still call us — that's what we're here for

We'll keep getting quicker, and normal service will feel fully normal again very soon. Thanks again for sticking with us — being the first practice in the Western Isles to make this move was never going to be entirely friction-free, and your patience has made all the difference. 💙

08/05/2026

📢 Update: Vision Patient Services registration email
We're aware that many of you have not received the registration email from OneAdvanced that was due to be sent on the night of 5 May 2026. Thank you to everyone who has contacted us — please know we've seen your messages.
What's happening:
OneAdvanced (the supplier of our Vision system) is currently investigating why the emails did not go out as planned. We're in contact with them and waiting for an update.
What you need to do:
Nothing right now — please don't worry. As soon as the issue is resolved and the emails are sent, we'll post another update here so you know to look out for it (including in your junk folder).
We're really sorry for the inconvenience and confusion this has caused. We appreciate your patience while this is being sorted, and thank you for bearing with us. 💙

08/05/2026

⏰ A wee heads-up about Monday 11 May…
When we reopen for normal services on Monday, our phone lines are going to be very busy — a week's worth of routine queries and repeat prescription requests all landing at once.
On top of that, our team will be working on a brand-new system (Vision) for the first time. They know what they're doing, but everything will take a bit longer than usual while they find their feet — clicks in different places, screens in different layouts, that sort of thing.
So please:
🙏 Bear with us if the phone takes longer to answer
🙏 Be kind to our reception and admin team — they're doing their absolute best
🙏 If your query isn't urgent, consider leaving it a day or two if you can
We'll be back up to full speed before you know it. Thank you, as always, for your patience and good humour — it means a lot. 💙

04/05/2026

📱 Did you receive a text from us about Vision Patient Services? It's genuine!
We've had a few patients ask whether the text message they received from the practice is a scam — we want to reassure you it is 100% real.
Here's what's happening:
We're moving from Patient Access to a new online service called Vision Patient Services. On the night of 5 May 2026, you'll receive an email from OneAdvanced (supplier of our new clinical system) inviting you to register for the new service.
✅ The text from us is genuine
✅ The email from OneAdvanced is genuine
✅ You'll need to register via that email to keep ordering prescriptions online (and book appointments online in future).
If you don't see the email in your inbox, please check your junk or spam folder.
If you're ever unsure about a message claiming to be from us, you're welcome to call the practice to check — we'd always you rather ask than worry. 💙

30/04/2026

📋 We're in our migration week!
We're currently moving our clinical computer system over to Vision, and we're running a paper-based, urgent-care-only service until Monday 11 May.
👉 Please only contact us this week if your issue is urgent and cannot wait until Monday 11 May.
That means:
✅ Urgent medical concerns — please do call us
❌ Routine appointments, routine queries, repeat prescriptions — these will all be picked up from 11 May
If you need help when we're closed, or you're not sure how urgent something is, please call NHS 24 on 111. In an emergency, always dial 999.
Thank you for bearing with us — we're the first practice in the Western Isles to make this move, and your patience is making it possible. 💙

The practice will be closed on Tuesday 28 April 2026 from 13.00 for staff training.If you require Urgent help that canno...
24/04/2026

The practice will be closed on Tuesday 28 April 2026 from 13.00 for staff training.
If you require Urgent help that cannot wait till Wednesday morning,
please phone the practice as usual for directions.

17/04/2026

🔔 Reminder | System upgrade — action needed if you take regular medication

As we've mentioned, our practice is switching to a new clinical system on 6 May, and we will be running urgent appointments only from 30 April - 8 May during the changeover week.

⚠️ Repeat prescriptions will not be issued during this period.

If you or a family member takes regular medication, please check when your next prescription is due. If there's any chance you'll need a repeat during the period of 30 April - 8 May, please order it now — don't wait until your usual reminder date.

You can request your repeat prescription:

💻 Through our online services
📄 Handing in your prescription counterfoil at Reception
⚕️ Ask your pharmacy to set up repeat ordering on your behalf

Only a couple of weeks to go — a little preparation now will avoid any disruption to your medication. Thank you! 💙

10/04/2026

📢 Important notice for our patients — please read!

Our practice is upgrading its clinical computer system, moving from EMIS to Vision on Wednesday 6 May.

To carry out this change safely, we will be running an Urgent-Care-Only service from Thursday 30 April to Friday 8 May 2026. During this time:

❌ Repeat medication requests will not be processed
✅ Urgent medical needs will still be seen

This means if you rely on a repeat prescription, you will need to order it early —at the latest by Tuesday 28 April — to make sure you don't run out.

We know this may need a little planning ahead, and we really appreciate your understanding and patience. We'll be sharing more reminders over the coming weeks.

If you have any questions, please call reception during normal hours. Thank you for helping us make this upgrade go smoothly! 💙

11/03/2026

📢 Important Notice for Our Patients 📢
We have some exciting news — our practice is upgrading to a new clinical system on 6 May 2026!
If you are currently registered for Patient Access (i.e. ordering repeat medication via the web, or the Patient Access app on your phone) we need to ensure we have your most up-to-date contact details on record, including an email address.
Keep an eye on your phone — you will be receiving a text message from us over the next few days asking you to confirm or update your details. Please take a moment to respond, as this will help us continue to provide you with the best possible care.
If you have any questions or haven't received a text and think you should have, please don't hesitate to contact the practice.
Thank you for your help with this — we're looking forward to serving you even better with our new system!

📢 Friendly Reminder!If you have borrowed a blood pressure monitor and are no longer using it please return it to the pra...
29/01/2026

📢 Friendly Reminder!

If you have borrowed a blood pressure monitor and are no longer using it please return it to the practice.

You can drop it off at reception Monday - Friday between 8.30am and 5.30pm.

Thank you 😊

Address

16 Francis Street
Stornoway
HS12XB

Opening Hours

Monday 8:30am - 5:30pm
Tuesday 8:30am - 5:30pm
Wednesday 8:30am - 5:30pm
Thursday 8:30am - 5:30pm
Friday 8:30am - 5:30pm

Telephone

+441851703588

Website

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