Alba Medical Group Strathaven

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Alba Medical Group Strathaven

Alba Medical Group is committed to improving the health and well being off our patients.

25/08/2025

We're excited to share our latest dashboard update!

It's been another busy week serving our wonderful community, and we're proud of the hard work our team has put in.

Here are some key figures from the week:

* Phone Calls: We received 605 calls and answered them on average within 1 minute and 24 seconds.

* Appointments: Our clinical team provided 393 appointments, including face-to-face, telephone, and home visits.

* Prescriptions: We produced 700 prescriptions for our patients.

* Referrals: We sent 33 referrals to external services on behalf of our patients.

* Did Not Attend: A reminder that 2 appointments were not attended, which is 30 minutes of lost clinical time. Please remember to call and cancel if you can't make it!

For more details and the full report, please visit the dashboard on our website:

Phone Calls – We received 605 calls last week and these were answered on average within 1 minute and 24 seconds. 7 Patients took advantage of our call back system during our busiest times.

19/08/2025

Our latest weekly Dashboard is now live!

🩺 A snapshot of our week at Alba Medical Group Strathaven! 🩺

We wanted to share a few key stats from the week ending Friday, August 15th, and thank you for your
continued support!

* 📞 We received 553 calls last week, and our average wait time was just 1 minute and 22 seconds. Our call-back system was also used by 11 patients during our busiest periods!

* 📅 Our clinical team provided 389 appointments last week, which included telephone calls, face-to-face appointments, home visits, and care home visits.

* 💊 We produced 640 prescriptions for our patients to ensure you have the medications you need.

* 🏡 Our team also carried out 6 home visits for our housebound patients and provided 6 fit notes for those unable to work due to illness.

A quick but important note: 3 appointments were not attended last week. This equates to 45 minutes of lost clinical time that could have been used to help another patient.

Please remember to call us to cancel or reschedule if you're unable to make your appointment! It makes a huge difference.

Thank you for your cooperation and for being a part of our community. We appreciate you! ❤️

Full dashboard is available by clicking the below link:

Phone Calls – We received 553 calls last week and these were answered on average within 1 minute and 22 seconds. 11 Patients took advantage of our call back system during our busiest times.

13/08/2025

Our weekly dashboard for the week ending Friday, August 8th, 2025, is here!

We're committed to keeping you informed about our services and a look at our numbers from last week.

Here's a quick snapshot of our activity:

📞 Phone Calls: We received 613 calls, with an average answer time of 1 minute and 49 seconds. 11 patients used our convenient callback system during our busiest times.

👩‍⚕️ Appointments: Our clinical team provided 406 appointments, including telephone and face-to-face consultations, as well as home and care home visits.

📝 Prescriptions: We produced 643 prescriptions for our patients, covering both repeat and acute medications.

🏥 Letters & Referrals: We handled 507 pieces of incoming mail and sent out 32 referrals to external services on your behalf. Our team also conducted 11 home visits and provided 10 sick/fit notes.

A quick reminder: Last week, 6 appointments were not attended, resulting in 1 hour and 30 minutes of lost clinical time. If you can't make your appointment, please let us know so we can offer the slot to another patient.

Thank you for your continued support!

Phone Calls – We received 613 calls last week and these were answered on average within 1 minute and 49 seconds. 11 Patients took advantage of our call back system during our busiest times.

08/08/2025

⭐️**August Newsletter is Out!** ⭐️
Catch up on all the latest updates from Strathaven in our August 2025 edition. With the latest practice news, there’s plenty to explore!
📬Read it here:
https://www.lanarkshiremedicalgroup.co.uk/strathaven-newsletter-august-2025/
Thanks for staying connected with us!

As summer holiday season draws to a close, we hope you’ve all had a restful and enjoyable few weeks. This month, we’re focusing on some important practice updates, including a success story about our…

04/08/2025

📊 Strathaven Weekly Dashboard – Now Live!
We’ve just published the latest snapshot of activity within the practice for week ending 1st August 2025.
The dashboard includes key stats on:
✅ Patient contact
✅ Appointments
✅ Prescriptions
✅ Referrals..and more!
Check it out here 👉🏼

https://www.lanarkshiremedicalgroup.co.uk/strathaven-dashboard-week-ending-friday-1st-of-august-2025/

We share these updates to keep you informed and support open conversations about access to care in our community. 💬

Phone Calls – We received 606 calls last week and these were answered on average within 1 minute and 55 seconds. 12 Patients took advantage of our call back system during our busiest times.

01/08/2025

Our weekly dashboard is now live!

It is a great way to keep up to date with the latest trends within the practice.

The Practice was closed on Monday 21st of July for the public holiday. Phone Calls – We received 679 calls last week and these were answered on average within 3 minute and 10 seconds.

23/07/2025

Our weekly dashboard is now live!

It is a great way to keep up to date with the latest trends within the practice.

Phone Calls – We received 611 calls last week and these were answered on average within 1 minute and 52 seconds. 8 Patients took advantage of our call back system during our busiest times.

18/07/2025

Apologies for the slight delay in publishing our latest weekly dashboard, which is now available. Please follow the link below to view it.

Please note that we will be closed this Monday, July 21st, for the bank holiday. We will reopen on Tuesday, July 22nd, at 8:30 AM.

We hope everyone has a great bank holiday weekend.

Phone Calls – We received 636 calls last week and these were answered on average within 1 minute and 42 seconds. 13 Patients took advantage of our call back system during our busiest times.

17/07/2025

📢 Public Holiday Closure Notice

Please note that GP Practices will be closed on Monday, 21st July 2025 for the public holiday.

We will reopen as normal on Tuesday, 22nd July 2025.

🩺 If you need medical advice or assistance during the closure, please contact NHS 24 on 111.
🚨 In a medical emergency, always dial 999.

For self-help guides and symptom checkers, visit:
🔗 www.nhsinform.scot/symptoms-and-self-help

💊 Please ensure you have enough medication to last through the holiday period—order only what you need.

Thank you for your understanding and support.

Information and self-help guides for common symptoms and what to do about them. Includes stomach ache, headache and rash.

07/07/2025

Good Afternoon everyone!

Our Strathaven Dashboard for last week is now live. It's a great way to stay informed about what's happening at the practice.

Take a look:

Phone Calls – We received 629 calls last week and these were answered on average within 1 minute and 17 seconds. 11 Patients took advantage of our call back system during our busiest times.

07/07/2025

📢 New Newsletter Alert! 📢
Our July 2025 newsletter from Strathaven Medical Centre is here, packed with important updates!
Inside, you'll find:
* Prescription Information: Learn about requesting prescriptions and our 72-hour processing time.
* New Appointment Reminders: We've launched a new text message service to help you remember your appointments.
* Missed Appointments: A friendly reminder to let us know if you can't make your appointment.
* Team News: Celebrate with us as Practice Manager Chris Cunningham and Salaried GP Dr. Amer Shakhatreh successfully complete their probationary periods!
* Summer Health Hub: Discover valuable advice from NHS Lanarkshire for staying healthy this summer and how to access the right care.
Read the full newsletter:

This month, we’re focusing on some important information regarding prescriptions, helping you understand the process better, and introducing a new service to help you with your appointments.

30/06/2025

Good Afternoon everyone!

Our Strathaven Dashboard for last week is now live. It's a great way to stay informed about what's happening at the practice.

Take a look:

Phone Calls – We received 626 calls last week and these were answered on average within 1 minute and 51 seconds. 24 Patients took advantage of our call back system during our busiest times.

Address

Strathaven Health Centre, The Ward

ML106AS

Opening Hours

Monday	09:00 - 18:00
Tuesday	08:30 - 18:00
Wednesday	08:30 - 18:00
Thursday	08:30 - 18:00
Friday	08:30 - 18:00

Telephone

+441357522993

Website

https://www.lanarkshiremedicalgroup.co.uk/

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