My Call 2 Care

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Our story - giving you peace of mind

Founder and Managing Director Margaret Fisher established My Call 2 Care after identifying a need and gap for telecare support and monitoring whilst running a successful homecare business in Suffolk. During this time, she recognised that not everyone required physical support and that there was no provision for people who didn’t need homecare or residential care. The only alternative was sheltered housing, which often has a long waiting list, and involves moving out of their own home, away from their network of friends and neighbours who they may have known for years.

Margaret’s mother was the Warden of a sheltered housing complex for the elderly. These memories and experiences from her childhood led her on the journey to set up My Call 2 Care. She later became a Registered General Nurse in 1990, working in both the NHS and the Armed forces as a Nursing Sister, specialising in Neurology. She served in Bosnia and worked with the United Nations High Commission for Refugees (UNHCR) and World Health Organisation (WHO) to help improve the health services in the local communities, which included setting up GP led clinics. Margaret also worked as a Night Sister at Military Hospitals, responsible for the whole hospital during night hours, bed management and staff issues. After leaving the military she worked in the pharmaceutical industry as an Account Manager, responsible for business planning and liaising with commissioners in the NHS and offering support with service redesign. Margaret later set up a successful homecare business in Suffolk which continues to provide care and support to clients living in their own home.

My Call 2 Care is a telephone support service which helps to enable you to continue living independently in your own home. This service is available to anyone over the age of 18 years. However, it is primarily to support older people and vulnerable adults so they can stay living in their own home, without the need for physical support from carers, for as long as possible. We can help identify problems before they reach crisis point.

We provide a telephone support service between the hours of 9am and 9pm, 7 days a week, 365 days a year, this includes 2 Care Companionship phone calls each day (morning and evening). All our clients have a ‘companion plan’ which is bespoke to you. All our Care Companions are fully trained, DBS checked and we conduct monthly audits on all our Care Companions to ensure we maintain the high standards we set ourselves. We are also members of the TSA (Telecare Services Association) and follow their quality standards and framework.

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