Sunderland, UK

Sunderland, UK This page will be monitored during office hours only. Our house rules

What we’ll do...
We’ll confirm its us. We’re keen to hear from you.

Official page of Sunderland City Council with useful information, events and updates covering city by the sea Sunderland, and the towns of Washington, Hetton and Houghton-le-Spring. If you see a Sunderland City Council or SunderlandUK account online, you can check its us. We’ll list our social media accounts on our website here www.sunderland.gov.uk
We’ll listen We’ll read all messages and respond to them, providing help and support, or by sign posting you to key information on our website. If there a problems, we’ll look to flag-up with the most relevant part of the organisation. We’ll be human and polite. We’ll treat each message with the politeness you’d expect if you were dealing with us face-to-face or on the telephone. What we’d like you to do in return...
We’d like you to be polite. We know that sometimes things don’t go to plan and you’ll want to flag things up with us. But do remember, we’re human and the person monitoring the social media account is only trying to help. So are other people who use social media. We’d like you not be anti-social. We won’t tolerate swearing, threats or abuse online just as we don’t offline, any posts or comments that a defamatory or slanderous against an individual or those that will cause offence. We won’t deal with your query on social media. We’ll direct you to other channels instead. We’d like you not to be personal. If you’ve a complaint to make we’ll look into it. We’ll point you towards our complaints page https://www.sunderland.gov.uk/complaints
We’d like you not to spam or advertise. Our social media channels aren’t the place for followers to advertise. Making the same points over and over - otherwise known as spamming - isn’t for our social media. You’ll be better off contacting us another way so we can look into the issue for you. We’d like you to not over-share. If you’ve got an issue we’ll happily look into it. But be careful not to post private information about yourself or others. Of course, most of the time social media works fine but on the rare occasion where you don’t stick to the house rules, we use profanity filters which automatically hide offensive posts or comments, and we reserve the right to delete offending content and block you from contacting us through that route. We also reserve the right to contact the police.

Bonfire Night is nearly here – let’s keep our neighbourhoods safe.Now that the clocks have gone back and Bonfire Night i...
30/10/2025

Bonfire Night is nearly here – let’s keep our neighbourhoods safe.

Now that the clocks have gone back and Bonfire Night is approaching, we’re asking for your help to keep our communities safe from deliberate fire-setting.

If you spot a bonfire or see rubbish and items piling up that could be used to start one, please report it:

📍Unlit bonfires on council land - report online: https://orlo.uk/WZU2W or call: 0191 520 5550
📍Bonfires or rubbish on Gentoo land - call Gentoo: 0191 525 5000
🔥 Lit bonfires or emergencies - Call 999 immediately
🕵 Know something about deliberate fire-setting? - Report anonymously to Firestoppers on 0800 169 5558 or online at https://orlo.uk/Z3QqX

Your support makes a real difference. Let’s work together to keep Sunderland safe and enjoyable for everyone this bonfire season.

Need help getting online or using digital services? 💻 Seven new Digital Health Hubs have opened across Sunderland – frie...
30/10/2025

Need help getting online or using digital services? 💻
Seven new Digital Health Hubs have opened across Sunderland – friendly community spaces where you can get free support to build your confidence online.

Whether you want to:
💬 Access health services or manage appointments online
💰 Get help with online banking or benefits
📱 Learn to use your phone, tablet or laptop
🌐 Or simply connect with others and build digital skills

… our trained Tech Mate volunteers are here to help!

Each hub offers free Wi-Fi, access to devices and friendly one-to-one support to help you make the most of being online — whatever your experience level.

Find a hub near you and start your digital journey today 👉
https://orlo.uk/28llT

🎄✨ Riverside Sunderland Christmas market returns – Thursday 13 November 🎅🏼Get ready for a magical day in the heart of ...
30/10/2025

🎄✨ Riverside Sunderland Christmas market returns – Thursday 13 November 🎅🏼

Get ready for a magical day in the heart of

Join us from 1pm to 6pm at City Hall and The Beam for the Riverside Sunderland Christmas Market then enjoy the Christmas Lights Switch-On at Keel Square from 7pm 🎆

🛍️ Explore over 50 amazing vendors offering:
🧀 Artisan cheeses and chutneys
💍 Handmade crafts and jewellery
👕 Clothing, sweet treats, candles, wreaths and more
🍔 Hot food stalls outside to keep you warm

Everyone’s welcome - come along, soak up the festive atmosphere.

Sunderland’s First Trafalgar Day Commemoration at Historic Trafalgar SquareOn Tuesday 21 October, Navy veterans from the...
30/10/2025

Sunderland’s First Trafalgar Day Commemoration at Historic Trafalgar Square

On Tuesday 21 October, Navy veterans from the Royal Naval Association on Roker Avenue hosted Sunderland’s first-ever Trafalgar Day event at the city’s own Trafalgar Square, a site that predates London’s by four years.

The evening honoured the 66 men from Sunderland who fought in the Battle of Trafalgar on 21 October, 1805.

A proud moment of remembrance and local heritage. ⚓

Find out more: https://orlo.uk/r2Piu

30/10/2025

🎄✨ Sunderland Christmas Lights Switch-On Thursday 13 November ✨🎄

Proudly sponsored by Nation Radio North East

📍 Keel Square
🕕 From 6pm

Get ready for a magical evening in the heart of the city as Sunderland lights up for Christmas! With festive entertainment and special guests, it’s the perfect way to kick off the season. 🎅🎶

🎁 Riverside Sunderland Christmas Market
📍 City Hall & The Beam
🕐 1pm – 6pm

Explore over 50 local vendors offering artisan food, crafts, jewellery, candles, clothing and festive gifts.

Make a day of it, browse the market, enjoy the switch-on celebrations, and soak up the festive vibes across Keel Square, and the newly connected Keel Crossing.

🎉 Supported by Everyone Active Sunderland Experience

Get Ready for next week's Talk Money Week! is your chance to and take steps toward improving your financial wellbeing...
30/10/2025

Get Ready for next week's Talk Money Week!

is your chance to and take steps toward improving your financial wellbeing. We’re hosting two free community events next week - and everyone in Sunderland is welcome to join us:

- Monday, 3 November, 10am – 12noon at Pallion Action Group
- Wednesday, 5 November, 10am – 12noon at ShARP Shiney Row

Come along for friendly advice and support from:

- Pallion Action Group and ShARP staff
- Sunderland City Council’s Financial Wellbeing Service
- Gentoo’s Money Matters team
- Barclays
- Students from Sunderland and Newcastle Colleges (helping you get online and check what support you’re eligible for via Lightning Reach)

Make sure you join us to talk money, share tips, and find out what support you're eligible for via Lightning Reach

Find our more at https://orlo.uk/UhjUB

🌍 Get rewarded for going greener in Sunderland 🌱Have you joined the BetterPoints App yet?Earn rewards for walking, cycli...
30/10/2025

🌍 Get rewarded for going greener in Sunderland 🌱

Have you joined the BetterPoints App yet?

Earn rewards for walking, cycling, using public transport, and staying active across Sunderland, Washington, Houghton & Hetton.

🚶‍♀️🚲🚌 Whether you're:

Walking the dog 🐕
Cycling with the family 🚴
Taking the bus to work or school 🚌
Scooting to the shops 🛴

You’ll earn daily points that turn into:
🎁 FREE High Street Vouchers (Next, M&S, Tesco, Argos, IKEA & more)
☕ FREE Coffees at local cafés
🎉 Bonus prize draws & refer-a-friend rewards

📲 Download the BetterPoints App today

Leave the car, travel sustainably and start claiming your rewards

More information https://orlo.uk/UyX43

Know someone over 66? You could help them claim extra support!Lots of residents are missing out on Pension Credit – a be...
30/10/2025

Know someone over 66? You could help them claim extra support!

Lots of residents are missing out on Pension Credit – a benefit that could boost their income by up to £3,900 a year and unlock extra help with everyday costs.

If you support, care for, or simply know someone over State Pension age, especially if they’re on a low income, you can make a real difference by encouraging them to check if they qualify.

Even a quick conversation could help them access:
• Help with Council Tax and housing costs
• Free NHS dental treatment
• Warm Home Discount & Cold Weather Payments
• A free TV licence (if 75+)
• Extra financial support for daily living

To apply, call 0800 99 1234 or visit https://orlo.uk/vFuv4

It’s quick to check – and you don’t need to be an expert to help someone get started.

Want to know what’s happening across Sunderland as we build our smart, connected city? 🌆From free public Wi-Fi and Digit...
30/10/2025

Want to know what’s happening across Sunderland as we build our smart, connected city? 🌆

From free public Wi-Fi and Digital Health Hubs to exciting new tech projects and events, there’s so much going on – and you can be among the first to hear about it! 💡

Sign up to our Smart City newsletter to get all the latest news, stories and updates straight to your inbox 👉 https://orlo.uk/2cnxJ

Stay connected. Stay informed. Stay proud of your smart city! 💙

Do you use the 700 or 701 Sunderland Connect bus services? Your feedback can help Nexus improve your journey 🚌 📍 Applie...
29/10/2025

Do you use the 700 or 701 Sunderland Connect bus services?

Your feedback can help Nexus improve your journey 🚌

📍 Applies to routes:
• 700 – St Peter’s Campus → Park Lane → Seaburn
• 701 – St Peter’s Campus → City Campus → Royal Hospital/Clanny House

👉 Take the short survey here https://orlo.uk/0o7QG

Your opinion matters. Help shape a better bus service for Sunderland 🙌

Thank you for recycling your garden waste this year.The final garden waste collections for 2025 are next week (week comm...
29/10/2025

Thank you for recycling your garden waste this year.

The final garden waste collections for 2025 are next week (week commencing Monday 3 November), and the following week (week commencing Monday 10 November), depending on which week your brown bin is due to be collected.

To check your bin collection day, please visit https://orlo.uk/CPeE3

And remember, please make sure your bin is out by 7.30am on the scheduled collection day so it doesn’t get missed!

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Sunderland City Council

News, events and information from Sunderland City Council. For all queries please go to our website www.sunderland.gov.uk

This page will be monitored during office hours. We will not tolerate any post that a defamatory or slanderous against an individual or those that will cause offence; including those which use profane language - such posts will be removed and the individual responsible may even blocked.