06/10/2025
"Receiving a cancer diagnosis can be very scary and settings can feel very clinical, so having somewhere friendly and welcoming where you can get advice (and a cup of tea) in a confidential setting is invaluable. We are very grateful to the team there." Lyndsey and Geoff, Macmillan Information Centre service users
Cancer patients and their families have commended the Macmillan Information Centre at Royal Derby Hospital after an independent review of the centre found it 'exceeded the level' to retain a quality award, called the Macmillan Quality Environment Mark (MQEM).
The MQEM is a national benchmark for physical spaces and how well they are designed, managed and used to meet the needs of people impacted by cancer. The centre was last awarded the mark in 2022 and were able to retain the award in the recent review in July 2025 by making further improvements to the centre in addition to acting on feedback from the assessment in 2022.
The assessment praised the centre for:
β’ Enhancing the experience, comfort, privacy and dignity of service users
β’ Improving accessibility
β’ General facility upgrades
Lead Nurse for Macmillan Information Centre, Mandy-Jayne 'MJ' Gray, commented, ''Retaining this mark from the last review in 2022 is a testament to the hard work, time and effort that the team and our volunteers have invested to create a welcoming and supportive environment for users."
Read more about this incredible achievement and details about the improvements: http://bit.ly/42hkB97