HealthNet Homecare

11/02/2026

Living with a chronic condition often means ongoing treatment and regular healthcare support. Whether you’re newly diagnosed, adapting to a long term treatment plan, or exploring different care options, clinical homecare offers a practical and convenient alternative 💙

We’re here to help you feel more in control of your health by delivering life-changing treatments in the comfort of your own home 🏡. It’s care that fits around your life, not the other way around.

However, there are still some misconceptions about how clinical homecare works - 👉 Swipe through the slides below as we debunk them and show how it can support anyone who needs it.

04/02/2026

Have a question? We’re here to help 💙

We know your time is valuable, which is why we created a Frequently Asked Questions (FAQ) page to give you quick, clear answers without the need to wait on the phone.

You’ll find helpful information on topics such as sharps bins, our digital tools, and clinical homecare in general - all in one place.

👉 Take a look here:
https://www.healthnethomecare.co.uk/frequently-asked-questions/

Our FAQ page was set up to make support more accessible, whenever you need it, so you can get the information you’re looking for at a time that suits you. It’s often the fastest way to get the information you need! 👍

26/01/2026

Just a quick heads-up 👋

After being closed over the weekend, we’re dealing with a big surge in calls and online requests. Our systems - and our team - are doing their very best to catch up.

Thank you for your patience, kindness, and understanding. We’re on it!

26/01/2026

We’re back! ✅

After a short weekend downtime, we’ve reopened with upgraded internal systems to better support you.

Our upgraded internal systems will improve security and efficiency across our service - supporting our commitment to delivering the highest standard of care 💻✨

Thank you so much for your patience - we truly appreciate it!

22/01/2026

🔔 System Downtime Starts Today

Our planned downtime begins today at 5:00 PM as we enhance our internal systems to make your homecare experience better.

Our phone lines and digital tools will be up and running again Mon 26 Jan, 9 AM.

🌐: https://www.healthnethomecare.co.uk/important-notice-temporary-system-downtime-healthnet-homecare-upgrade/

19/01/2026

When snowstorms swept across England, Scotland, and Wales, many medicine deliveries and nursing visits faced serious challenges ❄️.

But for our HealthNet nurses, patient care doesn’t stop when the weather turns. While some delays are unavoidable, they did everything they could to keep care on track by lacing up their boots and walking through snow to make sure patients received the support they needed. 💙

We’re incredibly proud of our team. Their dedication reminds us that behind every successful patient outcome is a nurse who goes above and beyond.

👉 Read more about their amazing efforts in our full blog: https://www.healthnethomecare.co.uk/going-the-extra-mile/

To celebrate the incredible efforts of our homecare nurses, we spoke to some of those who went above and beyond during the snowstorm.

14/01/2026

1 Week to Go: Planned System Downtime 🔔

We’re upgrading our systems on Thursday 22nd January, 5:00 PM – Monday 26th January, 9:00 AM to make your homecare experience safer, faster, and more reliable.

What you need to know:
👉 Deliveries and nurse visits will continue as planned.
👉 Patient Portal, MyHealthNet App, and SMS links will be unavailable.
👉 Phone lines will be closed Friday–Sunday.

We appreciate your patience while we make these important improvements. Your care remains our priority.

🔔 Important Notice: Planned System Downtime.

We’re upgrading our systems to make your homecare experience safer, faster, and more reliable.

Downtime Schedule:
📅 Thu 22nd Jan, 5:00 PM – Mon 26th Jan, 9:00 AM

What this means for you:
✅ Your deliveries and nurse visits will go ahead as planned.
❌ Patient Portal, MyHealthNet App & SMS links will be unavailable.
📞 Phone lines closed Fri–Sun.

Need help?
🌐 Visit our blog: https://www.healthnethomecare.co.uk/important-notice-temporary-system-downtime-healthnet-homecare-upgrade/
👉 Check FAQs: https://www.healthnethomecare.co.uk/nhs-specific-faqs/
⚠️ In an emergency, contact your NHS clinic or call 111

We’re working hard to keep your medicines and care running smoothly. Thank you for your patience while we make these important improvements!

13/01/2026

Is your medication stock piling up? Let’s stop waste together!

Every year, around £18 million worth of medicines is wasted in West Yorkshire. HealthNet is proud to support the West Yorkshire Health and Care Partnership NHS England campaign: 'Only Order What You Need'.

Here’s how you can help:
✅ Check before you order – Only request the items you need, this includes non-medicine items such as sharps bins and swabs.
✅ Return extras – Give back full or unwanted sharps bins with your next delivery.
✅ Stick to your routine – Order when you need it. Avoid ordering stock months in advance.

We’re committed to working with you to reduce waste, and we know there are steps we need to take on our side too. To help us improve, please get in touch if:

• You’re receiving too much stock (including non-medicine items).
• You have questions about returning unwanted items.
• You need advice on your medication cycle.

📖 Learn more in our blog: https://www.healthnethomecare.co.uk/only-order-what-you-need-campaign/

Every small change collectively makes a big difference in reducing waste medicines.

The ‘Only Order What You Need’ campaign is designed to support patients and carers by raising awareness about the effects of stockpiling medicines.

12/01/2026

Protecting Yourself This Flu Season 💙

With flu cases rising across the country, it’s especially important for those with weakened immune systems to take extra care.

If you’re immunocompromised, even mild flu symptoms can have a bigger impact. Please monitor your health closely and seek medical advice if symptoms worsen.

👩‍⚕️ If you’re unsure whether to continue your treatment while unwell, contact your hospital consultant for guidance.
👩‍⚕️If you are feeling unwell prior to a HealthNet nurse appointment, whether this is face-to-face or virtual, please call 0800 083 3060.

Let’s look out for each other this flu season.

09/01/2026

⚠️ Weather Update – Possible Delivery Delays ⚠️

Due to severe weather conditions, particularly in the South East of England, some deliveries may be affected.

Please be assured that we are doing everything we can to get your medication to you safely. If we are unable to deliver as planned, we will contact you directly to reschedule. 📞💊

If you experience any issues with your delivery and have an urgent need for medication and experience any issues, please contact your healthcare professional (Referring consultant, GP, nurse, or pharmacist) for immediate support.

🩵 Thank you for your understanding and patience while we work through these challenging conditions. Your safety and care remain our top priority.

07/01/2026

Your safety and comfort matter to us, especially in this cold weather. We’re thinking of all our patients and hope you’re keeping warm and well.

❄️ The ice and snow in some parts of the country are making things more challenging, and it may mean a few changes to delivery schedules. Please be reassured that our drivers are doing everything they can to get your healthcare supplies to you safely and as quickly as possible.

Your safety - and the safety of our drivers - always comes first, and sometimes that means taking things a little slower on the roads.

Thank you so much for your patience and understanding at this time. It really does mean a lot to us 😊

📸 Take a look at the photos from the drivers based in Northern Scotland earlier today… a glimpse of the conditions they’re carefully navigating to keep deliveries moving! ❄️🚚

06/01/2026

Reminder! HealthNet will be closed from Thursday 22nd January, 5:00 PM – Monday 26th January, 9:00 AM.

💡What you need to know:
- Deliveries and nurse visits will continue as planned.
- Patient Portal, MyHealthNet App, and SMS links will be unavailable.
- Phone lines will be closed Friday–Sunday.

👉 Find out more via our blog: https://www.healthnethomecare.co.uk/important-notice-temporary-system-downtime-healthnet-homecare-upgrade/
👉 Alternatively, read our FAQs here: https://www.healthnethomecare.co.uk/patient-faqs/

Thanks for your patience - we’re upgrading for you! 💙