Taw Hill Pharmacy

21/07/2025

We’ve done it!

Ok maybe the refit isn’t 100% complete but I honestly thought the shop would look like it’d been looted when we open on Monday morning. But no, my wonderful crew, every single one of them, turned up to help as much they could. I mean without them I could have done the same, perhaps a better job, by the end of July 2037…… 🤣 seriously tho I couldn’t be more proud and grateful of my crew. I apologise to those who were affected by our early closure on Friday. We will open at normal hours from Monday.

There will still be some minor works carried out during business hours in the coming days. The new consultation room isn’t quite soundproofed yet so don’t shout your 16-digit card number unless you want to pay for everyone’s shopping 😂

14/07/2025

I can't believe how long it has been since the last post. Maybe the rumour was true, it was actually Bob (RIP) who managed this page... Oh I still miss that little chap. Bob, if you can hear me up in heaven or wherever you are, we miss you, but stop being a tripping hazard!

(For those of you who don't know who Bob is, he was the top cat/king/emperor of Taw Hill pharmacy and the wider Taw Hill community, yes, that's his photo.)

Anyway, we are having a (looooong overdue) refit over the next few weekends. The first phase of the refit is to build a larger consultation room so a family of three will no longer have to sit on each other's laps to squeeze into the current consultation cupboard. Once that's completed, we will launch several new services, including NHS blood pressure screening and private weight loss. Please watch the space.

We will close early for one day only at 16:30 on Friday 18th July, and open at normal hours on Monday 21st July. I sincerely apologise for any inconvenience this may cause. But as they say, it's for the greater good, or something along those lines.

And to quench your insatiable curiosity, this is a sneak peek of the new pharmacy......

12/11/2023

04/11/2023

Words fail to express our sorrow and profound sense of loss. When I heard the news today it really felt like a light was switched off and my brain just went dark. You lived like a king, loved like a king, and now you will leave a void the size of a king in our hearts. Goodbye for now our angel, a kiss from all of us and rest in peace.

18/07/2023

Our internet is back!! Now we will fiercely catch up.

18/07/2023

Quick update, yesterday the engineer pinpointed the issue. It's somewhere between BT and our secured network provider. An Openreach engineer has been booked for this afternoon to (hopefully) fix the issue.

Just want to explain why it takes so long to re-establish an internet connection in the pharmacy. Like all NHS contractors, we are connected to the NHS network via a secured link. There are FOUR companies involved and it takes a lot of communication and investigation just to pinpoint the problem. On top of all these, there isn't a strong enough 4G signal in or around the pharmacy to install a backup 4G router.

Once again I would like to offer my sincere personal apology for the disruption. As customers, you deserve better service than this. After this is resolved I will be looking into satellite broadband as a backup so we don't end up in this mess again.

16/07/2023

Dear customers, due to a technical fault beyond our control we haven't been able to access electronic prescriptions since around 10am Thursday 13th July. Needless to say, it's very very disruptive, and rest assured that I'm doing everything I can to restore our internet connection with the wider NHS. I personally sincerely apologise for any inconvenience this has caused. Hopefully (fingers and toes crossed), we will be back online by the end of Monday 17th July.

If your prescription was sent to us in the last few days and you need it urgently, there are two options:
1. You can ask the surgery to print a hard copy and we can dispense from the hard copy
2. You may choose to go to another pharmacy and provide your NHS number so they can download and dispense it for you

I will keep everyone updated on the situation.

On the flip side, after 10 months of agonising daily commutes to Oxford, I will finally return to Taw Hill for good on 1st August. Shortly after that, I will start doing my clinic again. I'm very glad I can go back to doing what I really enjoy instead of spending up to 3 hours a day on A420/A34.

Charlie

04/05/2023

Thu 4th May
The telephone line is now fully operational. I would like to thank everyone for bearing with us while the issue was getting fixed and once again I would like to apologise for any inconvenience caused.

02/05/2023

Tuesday 2nd May
The telephone line issue is still ongoing. BT OpenReach engineer has attempted to resolve the issue at the exchange but was unable to connect the line. Another engineer appointment has been booked for tomorrow (Wed 3rd May) and hopefully, will restore the line. We will keep everyone posted.

02/05/2023

Tuesday 2nd May
We haven’t received any updates from OpenReach yet. We will continue to chase them until the issue is resolved. Unfortunately, we are unable to divert the landline to a mobile due to inadequate mobile signal inside the pharmacy.

02/05/2023

Tuesday 2nd May
Morning all, we are aware that our telephone line is down at the moment due to a technical fault at the exchange. BT OpenReach has been informed and they are working to resolve the issue ASAP.

We apologise for any inconvenience caused.

01/05/2023

We are hiring!

Tired of endless KPI? Sick of working weekends? Wants to further your pharmacy career? Come and join the dream team in Taw Hill Pharmacy where you will be surrounded by highly qualified, experienced, and friendly team members. Please see the poster for more details.

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