06/02/2026
Useful advice 👀
There may come a time when a loved one with dementia doesn’t recognise you. This can feel very personal and upsetting.
Unfortunately, as dementia progresses, many people will experience difficulties recognising even close friends and family.
There are a number of reasons why this happens. Memory loss can cause people to have difficulty remembering the names and relationships of people around them, while problems with communication may cause someone to struggle with names, or to call people by the wrong name.
Someone living with dementia might also experience time-shifting, which is when a person’s experience is that they are living at an earlier time in their life. This means they might not recognise their adult children or family, because they believe them to be much younger.
People with dementia may experience delusions, which are strongly held false beliefs. For example, they may believe that a friend or family member is a stranger in their home.
Some people with dementia may also experience ‘face blindness’, which is caused by damage in the brain, which means the person has difficulty recognising faces.
When someone doesn't recognise you, try not to take it personally, even though this may be very difficult. Even though the person may not remember your name or who you are in the moment, their feelings for you are likely to be the same.
It can help to introduce yourself with your name and relationship every time you see the person. Avoid correcting them if they get your name wrong, as this can cause more frustration and confusion.
If you don't live with the person, think about what times of day they are most lucid and alert, and try and visit during these times.
Speak to family members ahead of time and let them know the person may have trouble recognising them, especially younger children. Try to minimise situations where the person is put on the spot to remember names.
It’s totally normal and understandable if you feel feel upset and distressed. Sharing how you feel with family, friends or a counsellor can be a great help. And if you need support, give our Dementia Support Line a call on 0333 150 3456.
