BYTES Primary Care Network

03/09/2025

You Can Now Request Appointments Online! 🖥️📱

We’re making it easier for you to get the care you need — without having to call or come into the surgery.

🕖 From 7am to 5pm, Monday to Friday, you can now request non-urgent and routine appointments online via SystmConnect using this link: https://systmonline.tpp-uk.com/2/OnlineConsultation?OrgId=A81066

Simply complete a short online form, and our team will review your request and respond within 3–5 working days with an appointment or appropriate advice.

✅ Quick
✅ Easy
✅ No waiting on the phone

📌 Please remember — this service is for non-urgent and routine medical needs only. For urgent issues, please contact the surgery by phone or dial 111 (or 999 in an emergency).

Thank you for helping us improve access and reduce phone queues for everyone!

03/09/2025

Looking for local gluten-free support and resources? 🌾 Gluten Free Stockton-on-Tees is a community group to help! Check out the leaflet/photo for more details.

27/08/2025

We’re pleased to share that from next week, Park Lane Surgery will be introducing a range of online requests which will become better known as SystmConnect — a simple, secure way to get in touch with us online.

Whether you need to request a vaccine, update your details, or ask a question, SystmConnect lets you do this quietly and conveniently, at a time that suits you.

If you’d like to learn more about how it works and how it might help you, please visit:
👉 https://stillingtondoctors.co.uk/systmconnect

As always, we remain committed to providing care in the way that’s best for you — online, by phone, or in person.

19/08/2025

Teesside Together, the new sexual health service for our area, and they are ready to shrug off the shame and provide high-quality, confidential sexual health care.

From STI testing and treatment, to contraceptive advice and fitting, their friendly team is on hand to help with any sexual health questions you have.

Find out more, including the location of all four hubs across Teesside, at www.teessidetogether.co.uk

04/08/2025

From 1 August 2025, a new regional sexual health service called Teesside Together is now in place across Middlesbrough, Redcar & Cleveland, Stockton, and Hartlepool.

This new service replaces the previous provider and is delivered by North Tees and Hartlepool NHS Foundation Trust, in partnership with local organisations.

Teesside Together offers free and confidential support, including:
✔️ STI testing and treatment
✔️ Contraceptive services
✔️ HIV care and prevention
✔️ Community outreach and education

The service aims to improve access to inclusive, high-quality sexual health care across the Teesside area.

For more information or to find your nearest clinic:

Website: https://www.teessidetogether.nhs.uk
Email: teesside.together@nhs.net
Phone: 01642 924 117
Locations:
• Middlesbrough, Live Well Centre
• Redcar, Leisure and Community Heart Building
• Hartlepool, Park Towers
• Stockton, Endurance House

29/07/2025

From today, Tuesday 29th July, you can use our new online system, SystmConnect, to send us selected non-urgent requests — no need to wait on the phone or come into the practice.

Just head here: https://systmonline.tpp-uk.com/2/OnlineConsultation?OrgId=A81039

𝗪𝗵𝗮𝘁 𝗰𝗮𝗻 𝘆𝗼𝘂 𝗱𝗼 𝘄𝗶𝘁𝗵 𝗦𝘆𝘀𝘁𝗺𝗖𝗼𝗻𝗻𝗲𝗰𝘁?
You’ll see three categories to choose from, each with its own forms:

✔️ 𝗠𝗲𝗱𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗥𝗲𝗾𝘂𝗲𝘀𝘁: order your repeat medication online
✔️ 𝗔𝗱𝗺𝗶𝗻 𝗾𝘂𝗲𝗿𝗶𝗲𝘀: letters, updating details, referral updates, or opting out of SMS
✔️ 𝗠𝗲𝗱𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗾𝘂𝗲𝘀𝘁𝗶𝗼𝗻𝘀: medication queries, out-of-stock meds, out-of-sync meds
✔️ 𝗖𝗹𝗶𝗻𝗶𝗰𝗮𝗹 𝗿𝗲𝗾𝘂𝗲𝘀𝘁𝘀: smears, vaccines, NHS Healthy Heart checks, travel forms

Just pick the right category, fill out the form, and your request goes straight to the right team.

🆕 𝗣𝗹𝗲𝗮𝘀𝗲 𝗻𝗼𝘁𝗲:
SystmConnect will run alongside eConsult for now. That means:

➡️ Use SystmConnect for admin queries, medication requests, or simple clinical tasks like smears or vaccinations.
➡️ Use eConsult if you need a non-urgent medical review or advice — such as when you want to explain your symptoms and get clinical triage.

𝗔 𝗳𝗲𝘄 𝗾𝘂𝗶𝗰𝗸 𝘁𝗶𝗽𝘀:
⏰ For non-urgent requests only — if you need help the same day, please call us.
🗒️ Use the right form to help us help you faster.
↩️ We may reply to confirm we've received your request, give an update on timescales, or ask for more info.
🛑 Requests submitted under the wrong category (e.g., asking for a sick note under 'letters') may be rejected.
🖥️ We check requests regularly and aim to respond within 3–5 working days.

Got questions or want to learn more? Visit:
🌐 www.eaglescliffemedical.co.uk/systmconnect

23/07/2025

If you're struggling, then why not try supported self-help, our FREE 6-week guided programme

We can help you with

🔵 Anxiety and panic attacks
🔵 Low self esteem
🔵 Low mood and depression
🔵 Loneliness and feeling lonely
🔵 Grief and loss
🔵 Managing anger
🔵 Managing stress
🔵 Menopause

☎️ Each week we'll call to check in on how you're doing and give you any support you might need

💌 We'll also send you materials to help you understand and manage your feelings

Find out more and sign up here https://ow.ly/zykk50VKHpj

23/07/2025

There is a yellow thunderstorm warning across much of England for the next 24 hours or so.

Hot weather and thunderstorms can trigger symptoms in those who suffer with lung conditions such as asthma.

If you notice the weather makes your symptoms worse and you are needing to use your inhaler more frequently, please talk to your pharmacist, contact your GP or NHS 111.

10/06/2025

Living with diabetes isn’t always easy. It can feel like there are lots of checks, numbers, and things to remember. You might feel fine and skip appointments. Or you may not be sure what checks you need.

But these check-ups are really important. They help you stay well and enjoy life.

Our Practice is here to help with:

✅ Regular diabetes check-ups
✅ Tips to check your blood sugar
✅ Advice on food and exercise
✅ Support to manage your diabetes

If you have diabetes it is important to attend reviews. You can find out more about why these matter and download your guide to diabetes reviews here:

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06/06/2025

Feeling tired or headachy? It might be dehydration, even in mild weather it’s easy to get dehydrated – and it can sneak up on you.

Early signs include:
😴 Tiredness
🤕 Headaches
🟡 Dark urine
😓 Feeling dizzy

Here’s what helps:
✔️ Drink water regularly – don’t wait until you're thirsty
✔️ Carry a bottle if you’re out and about
✔️ Limit too much caffeine or fizzy drinks
✔️ Eat water-rich foods like fruit and salad

Hydration is especially important for children, older adults, and people with conditions like diabetes or heart disease. Find more useful info here: https://www.nhs.uk/conditions/dehydration/

💬 Got a tip for drinking more water during the day? Share it in the comments!

04/06/2025

Did you know you can access the NHS App online at your local library? If you don’t have access to a device at home, visit your library to log into your NHS Account using their computers. Through the NHS App, you can easily order repeat prescriptions, and access your health information.

Or if you have a device, but didn’t know you can log in online without needing to use the app on a smartphone or tablet, you can do so via a desktop or laptop.

Find out more, sign up or login here: https://www.nhs.uk/nhs-app/account/

25/03/2025

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