Torbay Hospital Outpatient Pharmacy

26/02/2022

25/01/2022

😷 | Although face coverings will not be compulsory in other settings from Thursday 27 January, you will still be required to wear one if you are visiting our local hospitals and other healthcare settings.

Thank you for helping to keep our patients, visitors and staff safe.

16/11/2021

☎️ | We are currently experiencing issues with the telephones in our outpatient pharmacy. Our team are working on restoring the line as soon as possible.

If you need to speak with one of our team today, please email tsdft.outpatientpharmacy@nhs.net and one of the team will be in touch. Voicemails will be responded to once our systems are back up and running.

Apologies for any inconvenience this may cause.

16/07/2021

⚠️ | Patients and visitors to local hospitals and other healthcare settings are being reminded that they must continue to wear a face covering and follow social distancing rules from Monday 19 July. Please help us to protect our most vulnerable patients.

Public Health England’s infection prevention control guidelines and hospital visiting guidance remain in place for all staff and visitors.

Read more 👉 https://www.torbayandsouthdevon.nhs.uk/about-us/news-and-publications/news/2021/07/help-us-protect-our-patients-21562/

12/03/2021

During construction of the new AMU the pharmacy will remain open with access via the zebra crossing.

Our normal allocated spaces are now closed and we will soon be allocated new short stay spaces in Car Park B for the duration of the works.

There will be no changes to our daily home delivery service during this time.

Please contact us with any concerns or queries you may have.

10/03/2021

During construction of our new Acute Medicine Unit (AMU) at Torbay Hospital, there will be some changes to accessing the Outpatients Department on Level 2 🚪

For more information on the new access arrangements, please visit our website ⬇

We’re starting to build our new Acute Medicine Unit (AMU) – currently known as the Medical Receiving Unit (MRU) - on the Torbay Hospital site.

22/08/2020

The COVID-19 pandemic has changed life for us all and in the pharmacy we certainly weren’t left behind. On April 9th our doors were forced shut and they haven’t opened again properly since.

Thanks to the help of the hospital transport services however, we continued to get patients their medicines whilst keeping them safe at home.

Since lockdown was put in place on 23rd March we have delivered 12,277 prescriptions to patients at home, peaking last month at 2891 deliveries. We have delivered to Plymouth, Collumpton, Okehampton and even Torquay!

Thank you for all of your patience and understanding over the past few months. The messages of support and thanks really mean a lot to our whole team.

20/04/2020

Brightening up our now very dark pharmacy with some rainbow pictures! Thank you to Darcie for sending these to us! If anyone wants to send us some pictures please send them to the Outpatient Pharmacy at Torbay Hospital 🌈

15/04/2020

A reminder that due to the current situation and access restrictions in place at Torbay Hospital, access to our pharmacy is totally restricted to both patients and non-pharmacy staff. Please do not come to the hospital to collect your prescription.

We are currently organising around 130 home deliveries a day all across the county, from Plymouth to Exmouth, Salcombe to Okehampton. Due to the significantly increased delivery volume we cannot guarantee everyone will get the usual 2 hour delivery time slot due to bringing in extra delivery drivers.

Following increasing problems this week, we only ask that if you have arranged delivery for a specific day that you please be at home to receive it - with the sunny weather it is very tempting to go out but please don't. Show our very hardworking hospital staff respect by staying in to receive your medication so the journey isn't wasted.

Please follow the government guidance. Stay home, protect the NHS, save lives.

Phone:
01803 656846
01803 655339

Email:
tsdft.outpatientpharmacy@nhs.net

08/04/2020

IMPORTANT UPDATE:
From tomorrow, 9th April, due to the continuing changing situation at Torbay Hospital access to the outpatient pharmacy will be completely restricted. Please do not come to the pharmacy to collect your prescription.
If you have already arranged to collect your prescription please call us to organise a free home delivery.

A reminder of our contact options:

Telephone:
01803 656846
01803 655339

Email:
tsdft.outpatientpharmacy@nhs.net

Please leave your name and date of birth on all emails and messages so that we can help you as quickly as possible.

Thank you for your continued support as our circumstances continue to change.

05/04/2020

Thank you to all our patients for their kind words of support and thanks over the past 2 very difficult weeks.

Please can we ask that you do not come to the pharmacy if you have not heard from us or without confirming with us that your prescription is ready for collection.
A reminder of our phone numbers:
01803 656846
01803 655339 (this is an answerphone - someone will return your phone call within 1-2 working days)
We apologise in advance if you struggle to get through to us - we are trying as hard as we can to answer everyone’s queries.

Alternatively please email us at tsdft.outpatientpharmacy@nhs.net so someone can get back to you.

Please leave your name and date of birth so we can help you most efficiently.

Where possible please have your medication delivered by our free delivery service directly to your home. For our most vulnerable, shielding patients please be reassured we have increased our delivery capacity with the help of the amazing hospital transport team.

Please stay home and stay safe.