Conflict Management Cornwall- RCHT

Providing quality training and support to health and socialcare establishments in safe management of challenging behaviours.

Managing ‘difficult’ behaviour can be a complex enough process; without the added complications of staff struggling to put into practice what they have learnt. Our aim therefore, is to provide simple, transferable and effective approaches and skills, in a friendly and relaxed training environment. Within the NHS, all frontline staff require Conflict Resolution Training, which whilst meeting national learning outcomes, can be tailored to meet staffing groups’ needs. Versions of this theory based training can be provided to non-nhs and non-care sectors. Evaluation by manager (combined training / impact the training has on staffs clinical / working practice) – “it will have a massive impact in terms of assisting staff to cope in these situations and to use taught techniques”. Evaluation (Induction - Medical Staff training) - "Best conflict skills training I’ve had yet– realistic and patient focussed". When it comes to staff keeping themselves safe in their working environments, staff need to understand their rights and balance these with the risk presented. Our Personal Training offers staff a range of approaches to managing intentional or non intentional (clinically related) behaviours. Importantly tailored to meet need, risks and organisational values. Evaluation (external organisation / how course compared to previous training) – “thought the course was particularly good as all the techniques were simplified and seem more natural” Restrictive Interventions (often called Restraint / Safe Holding / Physical Interventions) again are tailored to local or individual needs. Uncomplicated, yet effective techniques, are taken from an independently risk assessed (legal, tactical and medical) curriculum; which itself is extensively used nationally. Evaluation (impact on working practice) - “I will be able to put what I have learnt into practice when dealing with more difficult patients when they may be aggressive” We also offer training and support on a one-to-one level & support organisations with risk assessing / identifying training needs.

In uncertain times, exploring virtual training

'Where's Wally' ? Recognise anyone ?
AMU finest on annual training.

Different Hospice - St Julias, Hayle this time round.

Be rude not to grab a pasty while in Hayle !

Did someone call for an ambulance ? Second time training for Lifestar.

Back at the Eden - must be hot in those domes, they've got sun roofs open !

De-escalation & Breakaway training, hosted by Cornwall Hospice Care. People did turn up - honest !

Not a bad 'office' for the day - Eden Project Safety team (first of two days).

Another day with Coastline Housing - not a very photogenic group !

Hes a bit early !

Now thats a tree ! (Another day at County Hall training Council staff).

Town & parish council staff - managed to avoid any fixed term penalties !!!!!!!!!!!!

'Pass the duchy'....
Different tilt on de-esclation and personal safety training today. Duchy Hospital.

Couple of Personal Safety / Conflict Resolution sessions for Citizens Advice last week; held at Cornwall FA Headquarters. Great group of people.

V&A Team just won some awards (RCHT Improving Working Lives). How cool !

New training venue for Plymouth Hospitals. Very nice & getting to be a regular occurrence for us !

Open wide and say ahhhhhhhh !!!!
Professional Development day for 5 yr dental students.

Makes a change to have the 'luxury' of a whole days training in personal safety / managing anger and aggression ! Could have filled it with just theory, to be honest. Really interactive Cornwall Council group.

A coming together of minds: Devon & Cornwall Physical Interventions Governance Group. We meet at last !

Right Somerset. Other than Cider, what else have you to offer ?
Good meet up with Somerset Partnership and AWP !

And here we go again ! Security update course at Derriford

'On tour' - Hendra Court - Cornwallis Care.

Keep asking us back !

We are back ! this time a whole day course, rather than halves.

Ok, what on earth ??????????? Not sure what 'curriculum' this is from !

Conflict Management Cornwall- RCHT's cover photo

Conflict Management Cornwall- RCHT

Another visit to Cornwall council - County Hall.
Managing Anger, Aggression & Violence.

hard day at the office ! But who is this stranger ?

Wishing you all a very merry yule / xmas.

Fun day with Cornwall Hospice staff. Hit the December newsletter !

Must have been ok the last time, as asked to return !

Must be that time of year - a festive Derriford Hospital !

Study Probes Differences in Aggression Among Dementias — Psych Central New research provides insight into how the course of illness in those with Alzheimer's or frontotemporal dementia impacts physical aggression. The study from Lund University in Sweden suggests that one-third of patients with the diagnosis Alzheimer's disease or frontotemporal dementia were physicall...

Nice in-house bespoke training - great group of staff. Know anyone ?

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