Grosvenor and St James Medical Practice

20/04/2026

Unfortunately due to circumstances outside our control our systems are experiencing issues affecting much of our access to IT this morning. Thank you for your understanding

08/04/2026

Completely free courses via the NHS Kent and Medway Mental Health Trust Recovery and Wellbeing College are being offered to anyone aged 18 and over living in Kent and Medway. All venues are fully accessible and these courses can help people to access opportunities to learn, connect and support recovery and wellbeing. Please see the website for more information: https://www.kmpt.nhs.uk/recovery-college and you can enrol online or using the QR code in the timetable image.

The timetable and venues for Tunbridge Wells is here:

07/04/2026

Apologies yet again as we have been let down by our IT systems - we are working on very slow/patchy IT so please do bear with us as our IT provider works to resume service. This outage seems to be affecting a wide area - at least in Kent

01/04/2026

Scam Email Address - WARNING!

Patients have reported messages from:
noreply@yourhealthcareprovider.co.uk
This domain is not linked to our practice and forms part of a wider phishing scam targeting GP surgeries. We have reported this domain and encourage patients to report any messages received from it.
How to Identify Genuine Practice Emails
To help you stay safe:
*Emails about your NHS Account will only come directly from official NHS services
*Emails from our practice will always:
Come from an .net email address
Include our official practice email signature(s)
If an email does not meet these criteria, please treat it as suspicious.
What to Do if You Receive a Suspicious Email or Text
If you receive an unexpected email or SMS that appears to be from the practice:
Do not click any links
Do not reply
Forward the message to report@phishing.gov.uk
Delete it afterwards
For more advice, you can visit the official government guidance:
https://stopthinkfraud.campaign.gov.uk/reporting-fraud/
You can also report fraud here: https://www.ncsc.gov.uk/cyberaware/home
Stay Vigilant
Other scam emails and texts claiming to be from GP practices are also circulating. Please remain cautious and contact us if you are ever unsure about a message’s authenticity.
Your safety and security remain our priority.

Advice on how to stay secure online from the UK's National Cyber Security Centre.

26/03/2026

Today we have seen the end of an era with the last working day of Dr Helen Yates after over 32 years of dedication, compassion, hard work and expertise for Grosvenor Medical Practice and Grosvenor and St James Medical Practice. We would like to thank her on behalf of all the staff and patients and wish her the very best for her retirement - she will be missed!

26/03/2026

Today is Social Prescribing Day where we celebrate the people, organisations and communities who make Social Prescribing happen!
Many things that affect our health can't be treated by doctors or medicine alone (like loneliness/debt or stress due to financial pressures or poor housing). Social prescribing connects people to non-medical support to address these issues or other unmet needs.
For more information: https://socialprescribingacademy.org.uk/what-is-social-prescribing/
In Tunbridge Wells we're lucky enough to have a Social Prescriber Sophie who can help support our patients - please contact your GP Practice to be referred!

What is social prescribing? It's a way of connecting people with activities, groups and services that improve their health and wellbeing.

23/03/2026

Apologies again - our clinical systems have all gone down this morning so please bear with us as we continue to try and work around this.

20/03/2026

Improvement Works to the Front Boundary Wall
From Tuesday 24 March 2026, improvement works will be taking place on the front boundary wall at Grosvenor Medical Centre on Upper Grosvenor Road. The work is expected to last for approximately two weeks.
The pavement outside the practice will remain accessible throughout, although it may be slightly narrower than usual. Please take extra care when approaching the building.
We apologise for any inconvenience this may cause and thank you for your patience while these improvements are carried out.

20/03/2026

NHS Kent and Medway now have a Meningitis outbreak information hub online for patients

17/03/2026

There is now a helpline for anyone concerned about the meningitis outbreak in mid and East Kent

A patient helpline, run by UKHSA, is now available. Patients can call 0344 225 3861, Monday to Friday from 9am to 5pm, if they have no symptoms but are concerned they have been in contact with a confirmed case or have a general enquiry.

16/03/2026

https://www.kentandmedway.icb.nhs.uk/news/meningitis-outbreak-in-the-canterbury-area-4187/

The latest information and updates from NHS Kent and Medway.

23/12/2025

Grosvenor and St James Medical Practice would like to wish all our patients a lovely Christmas and a Happy New Year. Thank you for all the kind words and wishes, cards and gifts - we are truly grateful and appreciative.
St James Medical Practice will close at 12:30 pm on Christmas Eve and Grosvenor Medical Centre will close at 6:30 pm.
Both practices will reopen on Monday 29th December 2025 at 8 am.
We will also then be closing on New Year's Eve (31st December) at 6:30 pm and re-opening on Friday 2nd January 2026 at 8 am.
🎁🎄🎅
Whilst we are closed, please do call 111 if you have any non-urgent health queries or for medical advice and 999 only for immediate life-threatening medical emergencies.