22/05/2025
Receptionists don't just book people into appointments — they are there to support patients to navigate complex systems to get people the care they need.
They are the entry to the clinical team, and without them, there would be just open access and people using GP appointments when they can be seen by other clinical staff and/or services, leading to even more increased waiting times.
They do, more often that you think, even in a community like ours, take abuse from patients.
You don't know what happened on the call they just took before yours ……
Receptionists are not ‘just admin’ — they are patient advocates, navigating complex systems to get people the care they need. They are the gateway to the cli...
