
29/07/2025
Meet the team Tuesday: Week 6.
Introducing our dedicated funeral director for Worcester and Droitwich. Sarah Roberts.
1. What brought you into this profession?
I was introduced to Matthew through a mutual friend shortly after Jacksons opened on Hanley Road. At the time, it was still early days for the Jacksons. As I was working shifts in my previous role, I offered to volunteer with on-call support and office cover. That initial involvement sparked my passion for the funeral profession, and it grew from there.
2. What other jobs have you done and where have you worked?
I spent 25 years working in the care sector, beginning as a carer and progressing through to the role of Care Manager. This background has given me a strong foundation in supporting people during emotionally challenging times—something that has proved invaluable in my current role.
3. What is your favourite part of the job?
What I value most is supporting families to ensure their loved one’s final journey is carried out with dignity and respect, in a way that truly reflects their wishes. I also very much appreciate the team I work with—our work is only possible because of the dedication and compassion we share.
4. What advice would you give to someone who wants to become a funeral director?
It’s important to understand that this role goes far beyond leading a funeral procession. Every funeral director brings their own approach, but for me, the heart of the job is connecting with families, listening to their needs, and being well-organised. Compassion, attention to detail, and emotional resilience are key qualities in this profession.
5. Where would I find you on a Sunday afternoon?
Most likely relaxing at home with some downtime—probably watching Netflix and doing the ironing.
Thank you, Sarah: for everything you bring to Team Jacksons, for your dedicated support to your community, and for always keeping us entertained with the boards of words you cannot say correctly 🙂