The Usk Surgery - James House

25/03/2026

We are having issues with our computer system at the moment. We can only deal with urgent queries. Sorry for any inconvenience.

25/03/2026

Applications are welcome for a new receptionist after our youngest member of staff is leaving to pursue an exciting new family venture right here in Usk.

17/03/2026

⚠️ It’s important to be aware of the signs and symptoms of meningitis and septicaemia as serious illness can take place quickly.

If you, your child, or a loved one, become unwell please contact your GP or 111 ☎️

17/03/2026

Understandably we are receiving queries about the Meningitis B vaccination. Currently we can only vaccinate children under the age of 2-years, as part of the routine vaccination programme. The following link provides further information.

https://abuhb.nhs.wales/hospitals/staying-well-and-healthy/living-well/immunisations/measles/meningitis-and-meningococcal-group-b-menb/?fbclid=IwY2xjawQmkq5leHRuA2FlbQIxMQBzcnRjBmFwcF9pZBAyMjIwMzkxNzg4MjAwODkyAAEeRprT5JoxBfvXD4AdIoKZjNpkiNOb0V_nZySlV3bbZSpMt4kjTLCvzIOu4zk_aem_87lmAiMSs75lSsXOZ0oSYw

Meningitis can be caused by several different type of meningitis bacteria, so several vaccinations offer some protection against it.

09/03/2026

Please see our activity figures for January 2026.

09/03/2026

As Easter is fast approaching the surgery will be closed from 03.04.2026 to 06.04.2026 and will reopen on 07.04.2026. Please see the opening times for the community pharmacies in Monmouthshire for Good Friday (03.04.2026), Easter Sunday and bank holiday Monday (06.04.2026).

02/03/2026

***** URGENT APPOINTMENTS ONLY TODAY *****

Due to unforeseen circumstances, we will be operating with significantly reduced GP capacity today. One GP is currently unable to return from the Middle East, and a further GP is too unwell to work.

As a result, we will only be able to offer URGENT medical appointments today. Pre-booked appointments will need to be rescheduled. If your problem is routine or can wait for a day or so, we would ask you do NOT contact the surgery today.

If you believe your condition is urgent, please contact the surgery by telephone. In a life-threatening emergency, please call emergency services immediately.

We sincerely apologise for the disruption and appreciate your patience and understanding during this difficult time. Please share this message.

04/02/2026

Usk District Nursing team do not have telephone or internet connection in their hub at present. This is being investigated.

If patients need to contact the Usk District Nursing team urgently please ring 01495 745656.

We will update when their phone and internet connection is restored.

18/12/2025

The Usk Surgery will be CLOSED:

Thursday 25th December
Friday 26th December
Thursday 1st January

For life threatening emergencies dial 999.

For urgent medical attention or general health information and advice please contact 111.

We will be OPEN on all other working days from 8:00 - 18:30

Merry Christmas! Nadolig Llawen!

12/12/2025

We are aware of quite a malicious post currently on Facebook regarding the practice. This is obviously very upsetting to read for us as partners as well as our exceptionally hardworking and dedicated staff and the vast majority of our 6600+ patients who are satisfied with their care.

Due to reasons of confidentiality we will not be commenting on the post or comments. The NHS operates a zero tolerance approach to abuse which can take the form of many guises - including physical, verbal, emotional and social media. Typing untruths on social media can also be libellous. Abuse or incitement of abuse towards Usk Surgery or our staff will be escalated to Anuerin Bevan Health Board.

The current GMS fee that we receive per patient per year is £134.15 for unlimited GP practice appointments. Put that into context in terms of other monthly and yearly household expenses. We take on as many of the additional non- contractual and therefore optional services as we can in order to give our patients an optimal service and we strive to achieve exceptional clinical care.

For a long time, due to chronic underfunding, an increasing population size and increased prevalence of chronic diseases and demand the NHS has had to operate on clinical need not patient want.

Therefore there are not an unlimited amount of appointments and we have to undertake clinical triage in order to ensure that patients are seen in a timely manner with respect to their clinical need.

If you are triaged as needing an urgent on the day appointment, we will offer you an urgent on the day appointment. This is for clinical safety reasons. You are expected to be able to attend the appointment you are given on that day. We are not able to cater for work/social arrangements in the context of urgent clinical need.

If you are triaged as needing a routine appointment, there is a waiting list for the reasons described above. Our current wait time is 10-14 days depending on whether you request a specific doctor or whether you are able to accept an appointment offered. If you are not you will be put back onto the waiting list to offer the next available appointment. We always advise that should things change or worsen whilst you are waiting you should contact us and you will be triaged again. We cannot see you quicker because you want to be seen quicker or feel that you should not have to wait if there is no clinical need.

We have to be flexible with our mix of routine and on the day appointments and this varies across the year due to clinical need. At the moment we are in the midst of outbreaks of viral and bacterial respiratory tract infections so there will naturally be less routine appointments. In the current NHS crisis we feel around 10-14 days wait is not bad for a routine appointment or query.

We are innovative and are utilising all avenues available to maintain exceptional clinical care. We do care, we have dedicated our careers to helping patients and work tirelessly for you.

We are grateful and appreciative for the lovely messages of thanks and support we receive on a daily basis. We are grateful for the lovely Christmas Cards and presents that we have received and we will continue to serve you to the best of our abilities.

Dr Natasha Collins and Dr Rachel Thomas-Hewartson

10/12/2025

Since the installation of our new telephone system we have welcomed your feedback. You have highlighted problems with the call-back facility.

We have raised this with our telephone provider who has identified ‘a glitch’ in the system. We have been asked to switch off the call-back facility while they fix this problem.

We do appreciate your frustration waiting for the phone to be answered.

Please remember you can also submit clinical and administrative queries quickly and securely using our new Accurx Portal between the hours of 8:00 and 16:00. You can find Accurx on our webpage.

https://accurx.nhs.uk/patient-initiated/w93037

22/11/2025

Please feel free to come to the surgery today, if you are eligible for Covid and/or flu vaccines.

We will be closed for lunch from 12-1.