The Usk Surgery - James House

21/07/2025

The Usk Surgery is closed Thursday 24th July from 1 - 5pm for staff training.

If you require urgent medical attention, please call the surgery on 01291 672633.

Routine matters should wait until the surgery re-opens on Friday 25th July.

For general health information and advice, please ring 111.

Thank you.

18/07/2025

The Welsh Government has instructed us to change our clinical IT system as our current provider is withdrawing its services in Wales.

This change will happen between 12pm on Tuesday 27th August and 6.30pm on Thursday 4th September.

There will be limited appointments during this time as we will only be able to deal with urgent matters that require a same day assessment. We will not be able to offer routine appointments with doctors or nurses.

Medical records will be ‘read-only’ during this time. We will not be able to add any clinical information to patient medical records. This clinical information will be added to our new clinical system retrospectively.

We will not offer routine blood appointments as we will not be able to receive results from the pathology laboratory.

In preparation for this change we will issue 56-day prescriptions from Monday 21st July. Once we have switched to our new clinical system, we will revert to 28-day prescribing.

We would ask you to be patient during this time whilst all members of staff adapt to a new clinical IT system.

We apologise for any inconvenience this may cause.

17/07/2025

We are aware there is a problem with our out-of-hours answer phone message tonight.

If you need medical advice, please phone out-of-hours on 111.

For life-threatening emergencies ring 999.

12/07/2025

To The Willows Garden Centre,

The Usk Surgery would like to say a heartfelt thank you for the wonderful afternoon tea and pottery painting experience you provided for today's retirement celebration. Your warm hospitality and attention to detail helped make the day truly memorable for all of us.

The afternoon tea was absolutely delicious, and the pottery painting was a fun and thoughtful way to bring everyone together. Your kindness and patience—especially when we wanted to stay late to open presents—did not go unnoticed. It was clear that nothing was too much trouble, and we are so grateful for the relaxed and welcoming atmosphere you created.

Please pass on our thanks to everyone involved. You helped make this important milestone one we will all remember with great fondness.

The Usk Surgery

11/07/2025

Today we say goodbye to Michelle as she completes her last day in the dispensary at Usk Surgery. We will truly miss her cheerful nature, her legendary dance moves, and the unwavering dedication she showed to our patients every single day.

Thank you, Michelle, for all your hard work and positivity—you’ve made a lasting impact on our team and community. Wishing you all the best in your next chapter! 💐💙

07/07/2025

We are aware that people are struggling to contact The Usk Surgery by telephone. We are trying to resolve this problem with our telephone provider.

Please remember you can use eConsult for routine problems. If you have an urgent problem, please come to reception if you cannot get through on the telephone.

Get help for your condition - or request treatment and advice from your own GP online

26/06/2025

Please join us in wishing Kearon a long and healthy retirement. After dispensing for 9-years in both The Medical Centre & The Usk Surgery, Kearon had dispensed her last ever prescription. Thank you for all your hard work! Enjoy your retirement!

19/06/2025

The dispensary phone line will close from July 1st, 2025.

You can still order medication by using:
1. The NHS app
2. The Usk Surgery website
3. Completing a slip and leaving it in our green box in the lobby.

13/06/2025

We are looking for a new dispenser. If you are interested and would like to join our team, please get in touch. Please share our post.

09/06/2025

The partners would like to inform the patients of The Usk Surgery that Dr Fairweather will retire from the partnership after many years of service on June 30th. We wish Sue well!

15/05/2025

The Welsh Blood Service has a blood donation session at the Usk Memorial Hall on Friday 30th May.

One donation can save up to 3 adult lives and 6 babies. 🩸🩸🩸

Book here - https://wbs.wales/UskNHS

Please share!

23/04/2025

We apologise for the difficulties with the phones today. BT are trying to solve the issue. The internet is working so please use the e. Consult on the website theusksurgery.co.uk or email admin. W93037@wales.nhs.uk.

This hub serves as a centralised platform where you can discover and utilise various tools, information, and support systems to manage your health and well-being more independently.