Wadhurst Medical Group - incorporating Wadhurst & Ticehurst Surgeries

21/11/2025

Important Patient Alert: Beware of Scam Phone Calls

The public is being urged to stay alert following reports of a new scam in which fraudsters impersonate receptionists and doctors in automated fake phone calls.

In these calls, the scammer may say that if you do not “update your records” over the phone, you will be removed from the practice list. They may ask for personal information, such as your address, NHS number, or bank details.

Please be assured:

✅ We will only call you from our official practice phone number – if you’re unsure, you can always hang up and call us back using the number listed on our website.

❌ We will never threaten to remove you from our patient list during a phone call unless our zero tolerance policy has been breached.

❌ We will never ask for your financial information.

What You Can Do:

If you are unsure whether a call is genuine, end the call and ring the practice directly.

Report suspected fraud to the NHS Counter Fraud Authority at: https://cfa.nhs.uk/report-fraud

We thank all our patients for their vigilance. If you have any concerns or have received a suspicious call, please contact us directly.

Stay safe!

You can report fraud against the NHS in England and Wales by using our online reporting form or calling our freephone line 0800 028 4060 (available 24/7).

07/11/2025

Ticehurst Surgery Update

We are aware that there have been mixed messages regarding the future of Wadhurst Medical Group’s (WMG) Ticehurst surgery. We would like to apologise for any confusion and concern this may have caused for patients.

We want to reassure patients and the community that Wadhurst Medical Group (WMG) will continue to provide GP services at the Ticehurst site (Newington Court), as the current lease is in place until 2027.

Southern Housing (the landlord) has confirmed redevelopment plans for the site and for this reason we do need to identify a longer-term home for the practice. However, services will continue at Newington Court until a suitable new location has been identified, approved, and is ready to operate so that care to patients can continue.

Sussex Primary Care, who run WMG, is actively working to secure a new site for the practice within Ticehurst. We are grateful for the suggestions and support that have been offered by the parish council and the local community.

We will ensure patients and the community are updated as plans develop, however hope this clarifies the position and offers reassurance that GP services will continue to be delivered at Newington Court in the meantime.

22/10/2025

We wish to share some exciting news about a significant change to our appointment system that will improve the way our surgery delivers care to all our patients.

From Thursday 30th October we will move away from a “first come, first served” approach to an online Total Triage model, based on clinical need and urgency. This means that all appointment requests will be assessed by a GP led triage team before any appointments are booked, ensuring that everyone receives the right care, at the right time, from the right person.

For more information, please visit: https://www.wadhurstmedicalgroup.co.uk/new-appointment-system/

20/10/2025

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17/10/2025

15/10/2025

UPDATE 17.10.25 @ 17:31
We're pleased to report that power has been restored at Ticehurst Surgery, so clinics will be running as normal on Tuesday 21st October.

TICEHURST SURGERY CLOSURE THURSDAY 16th OCTOBER
We suffered a power failure at Ticehurst Surgery this afternoon at around 14:30. An electrician attended around 18:30, but was unable to restore power, so we are now waiting for UK Power Networks to attend the surgery tomorrow.

This does unfortunately mean that tomorrow’s clinics have been moved to Wadhurst. Our reception team has attempted to make contact with every patient booked into the clinics. If they have been unable to speak to you and you have an appointment at Ticehurst tomorrow, please come to Belmont Surgery at the same time.

We apologise for any inconvenience caused and will let patients know once power has been restored.

02/10/2025

Along with all participating surgeries in the area, Belmont and Ticehurst surgeries will be closed on Thursday 2nd October 2025 from 12:30-18:30 to allow practice staff to take part in Protected Learning Time (PLT) training. We will open again as usual at 8:00 on Friday 3rd October 2025.

If you have a medical matter that cannot wait until we reopen, please phone South Downs Health and Care on 01323 402710. Callers to this number will be triaged and signposted to the most relevant service, so please do not phone NHS 111 or attend Accident and Emergency.

Thank you for your support.

29/09/2025

UPDATE RE: IT OUTAGE 29.09.25

We are happy to report that the NHS Sussex IT network is fully operational again.

We'd like to thank our patients for their understanding this morning and we apologise for any inconvenience caused.

29/09/2025

We are experiencing a Sussex and Kent wide NHS network issue this morning, which is affecting both our computer and phone system. We are in close dialogue with our IT provider, who currently can not provide us with an update on when the issue will be fixed.

In the meantime, our ability to provide services safely is greatly reduced, as we are unable to access patients clinical record.

Our clinical staff will see as many patients as they feel can be seen safely, however in many cases, it will not be possible for appointments to go ahead.

As soon as the situation is rectified services will re-start.

For emergencies, please dial 999. For other urgent clinical advice, please dial 111.

Thank you

05/09/2025

To help us understand how we are doing and where we might improve our services please complete our survey before the 12th September.

https://www.surveymonkey.com/r/37HCHTZ