Quinton Practice

20/10/2025

Contact details in the poster - please contact if this applies to you

17/10/2025

COMMON QUESTIONS AROUND TOTAL TRIAGE :
💬 Common Questions
Q: Can I still see my GP face-to-face?
Yes – if the clinician reviewing your request decides that a face-to-face appointment is the best option, we’ll arrange that.
Q: What if I’m not good with technology?
That’s OK! You can still call or come to the reception desk, and we’ll help you through the triage process.
Q: Is this just about saving money?
No – it’s about providing safer, faster, and more appropriate care for everyone. We want to make sure patients get the help they need without unnecessary delays.
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📞 Need Help?
If you have questions about the new system, our reception team is happy to explain and guide you. You can also visit our website for more details:
🌐 Quinton Practice
📞 01922 415515

17/10/2025

🏥 Your GP Practice Newsletter
Big Changes to How You Access Care: Moving to Total Triage
Dear Patients,
We’re making an important change to how you contact and access services at our practice. From 3rd November we will be moving to a Total Triage system for all appointment and care requests.
This means every patient request will be reviewed by a clinical team before an appointment is offered. Whether your need is clinical or administrative, we will assess it first to ensure you get the right care, at the right time, from the right person.
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🤔 Why Are We Making This Change?
We understand that accessing GP appointments can sometimes be frustrating. We’ve listened to your feedback and looked at ways to improve. Here’s why Total Triage works better for everyone:
✅ Faster Access for Urgent Needs
Triage helps us prioritise patients based on urgency. You’ll be seen more quickly if your need is more urgent, and routine problems won’t block the system.
✅ More Efficient Use of Appointments
Many issues can be resolved without needing to come into the surgery – by phone, text message, video call, or even through advice we send. This frees up appointments for those who need them most.
✅ Improved Patient Safety
All requests are assessed by trained staff or clinicians. This helps us spot red flags early and ensure no one slips through the net.
✅ Reduced Waiting Times
By managing demand more effectively, we can reduce waiting times and improve availability overall.
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💻 How Will It Work?
1. You contact us (by phone or via our website)
2. You complete a short request form (or our receptionist helps you)
3. A clinician reviews your request and decides on the best next step:
o Same-day appointment (in-person or phone)
o Future appointment
o Advice or prescription without appointment
o Signposting to another service (e.g. pharmacy, physiotherapy)
Don’t worry – if you can’t use the internet, you can still phone us or come to the desk. Our team will help you through the process.
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👂 Your Feedback Matters
We know this is a big change, and we want to get it right. We’re here to support you and answer any questions.
We’ll be collecting feedback during the first few weeks to make sure the new system is working well for everyone.

14/10/2025

REMINDER:
The practice has no afternoon appointments due protected learning for the clinicians.
Please call NHS 111 if you require the assistance. Walk in centres are available.

13/10/2025

📢 REMINDER from September 2025: Cervical Screening Results via the NHS App
From September, if your cervical screening test result is negative, you’ll receive it directly through the NHS App. You’ll get an app message and a notification – and if it’s not read within 72 hours, a letter will still be sent as a back-up.
Abnormal results will continue to be sent by letter for now.
This change follows the successful rollout of digital invitations and reminders earlier this year, with most now sent straight to the NHS App.
💡 Tip: Please make sure you have downloaded the NHS App and turned on notifications so you don’t miss your results: www.nhs.uk/nhs-app

09/10/2025

Updated guidance from NHS England

06/10/2025

We've had 16 did not attend appointments this morning for flu clinic alone.

If you cannot make your appointment or have this elsewhere. Please cancel your appointment.

If you do have an appontment booked with us, please stick to this rather than attend elsewhere. This is better for us managing clinicians clinics
Thank you

03/10/2025

We are asking patients to complete a triage form. This is due to contract changes made by NHS England and government changes.

These will be reviewed by a clinician and dealt with within 24 hours. Exception of the weekend.

https://accurx.nhs.uk/patient-initiated/m83608?fbclid=IwdGRjcANMjc5jbGNrA0yNxGV4dG4DYWVtAjExAAEewFOuYIE_GmrAvWVhHsrOaJASRLTa135zf-_t35ngFzfiDvzTN78pRgpqfdE_aem_NpPhbi-mNLaatRDXijo3tg

01/10/2025

If you have a flu vaccination booked with the surgery please attend this as vaccines have been provided for you.

If pharmacies ask you please just let them know you have one with the practice.
Thank you ❄️⛄️❄️⛄️

01/10/2025

Need a flu jab but need to fit it around work? We have slots from 6.40 tomorrow morning. Please call to book

15/09/2025

Join us for our 'Staying Well in Winter' Coffee Morning:



❄ Date: Monday 29th September

❄ Time:10:30am to 1:30pm

❄ Location: St Andrew’s Church, Great Wyrley

We will have a variety of services and professionals on hand to give advice and support on how to stay physically, emotionally and financially well this coming winter

11/09/2025

Need to ask a query, make an appointment, a message to our clinical team? We are now asking patients to complete a triage form so we can deal with your query

Contact us about your request