Skin Deep Massage Therapy

17/09/2024

Hi there guys. Happy Tuesday. I would like to share something with everyone today. I have two locations where I provide Massage Treatments.

This situation recently happened.

I had a booking. Everything was going very well. My client seamed to be running quite late so I contacted the client. The client was at the correct location. However, I was not. This then became a huge situation.. Once I managed to contact my client time was then getting on, so I then suggested to my client if they would like to reschedule to a nother day or receive a full refund, because this unfortunate situation was due to my inaccuracy. My client then said that they would like a refund.

I immediately apologised. And then said to my client absolutely I will most definitely refund the full treatment cost to them. This was not the end my client had the inconvenience of getting to the location via using an uber. This then was a concern to me that I caused this unfortunate inconvenience to my client. So I then offered to also pay for the uber trip..

My client booked a Massage Treatment on line I immediately refunded along with the uber trip. My client was very understanding about the situation., and understood that this was an oversit on my behalf.

When running a business if you find that you as a busines owner is in the wrong for any reason it is always good to reach out to to the client/customer firstly apologise, then resolve the situation so that the individual can see that you are professional and you respect your client /customer.

In this situation my client was absolutely correct..

Please share this story.
Have a fab rest of the day to all.

Skin Deep Massage Therapy

Tracey.

17/09/2024

With A K Da Don – I just got recognised as one of their top fans! 🎉

17/09/2024

With Chidera Tv – I just got recognised as one of their top fans! 🎉

16/09/2024

With Gp blaze – I just got recognised as one of their top fans! 🎉

22/08/2024

Hi guys, happy Thursday evening! I'd like to share this amazing review from one of my lovely couples. All have a great evening! ❤️❤️

19/07/2024

Hi all, Id like to Inform everyone of the dates i'll be at the Chase meadow Community Centre for the Summer. Monday 22nd July through to Wednesday 21st August 2024 Book online to secure your booking. 😀
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18/07/2024

Hi all, Id like to Inform everyone of the dates i'll be at the Chase Meadow Community Centre for the Summer. Monday 22nd July through to Wednesday 21st August Monday, Tuesday, Wednesday Book online to secure your booking.😃 https://www.skindeepmassagetherapy.co.uk/

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Your Haven for Exceptional Deep Tissue Massage in Warwick ✔ | Home Spa & Mobile Spa Treatments in Warwick | Book Your Appointment HERE→

16/07/2024

Hi all. Hope this message finds everyone well. A gentle post to let you all know that i am at Chase Meadow Community Centre tomorrow Wednesday the 17th July 2024 from10am.

Providing Massage Treatments.

15/07/2024

Happy Monday morning, everyone a big thank you for all the lovely messages.

11/07/2024

Hi all, it is amazing being back on Facebook!

I want to inform everyone that I will provide Massage treatments, at Chase Meadow Community Centre Warwick.

I am based in the Willow room. The facility is amazing and has very friendly staff! I would like to welcome you all.

I am looking forward to welcoming everyone and meeting new faces. Find out more on my website🙂🙂

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