South Staffs Water Community Hub

South Staffs Water Community Hub We want to make sure all our customers are supported and get extra help when they need it.

09/09/2025

Community Hub Update: Evolving to Serve Everyone, Everywhere

For over seven years, our South Staffs Water Community Hub has been a place of connection, support, and care - particularly for residents in and around Wednesbury. We are incredibly proud of the impact it has had and deeply grateful to everyone who helped make it a trusted and welcoming space.

We recently updated our Vulnerable Customer Strategy, to guide how we evolve our services to meet the changing needs of those who rely on us most. Rather than focusing support in one location, we are looking at ways to extend our services right across our region through home visits, digital tools and targeted outreach. This will allow us to reach more people, more effectively.

Following a careful review, we have taken the difficult decision to close our Community Hub later this year. While we are proud of the positive difference the Hub has made – particularly in its early years – usage has significantly declined in recent times. To ensure our investment delivers the greatest benefit across all our communities, we need to focus on more responsive, region-wide support.

Moving forward, our mobile Community Engagement Officers will take support directly into the heart of our communities – delivering tailored advice and assistance without the limitations of a single, static location. We remain fully committed to supporting those who need us most, and we believe this new approach will allow us to do that more effectively, right across our region.

Thank you to our staff, volunteers, and community members who have made the Hub a place of connection. Your compassion and commitment continue to inspire how we move forward.

We continue to be available in the community to provide personalised care and to offer home visits. These can be arranged by contacting us on 0345 60 70 456.

The hub will close its doors on Friday 31st October 2025.

Read South Staffs Water’s Vulnerable Customer Strategy here - http://bit.ly/47tSkj0

We're supporting West Bromwich Pet Pantry, a group of hard-working volunteers who are dedicated to providing pet food to...
20/08/2025

We're supporting West Bromwich Pet Pantry, a group of hard-working volunteers who are dedicated to providing pet food to individuals and families who are experiencing financial hardship 🐾

If you'd like to get involved, visit us in the Community Hub with your donations. We're open from Monday to Wednesday from 10:00 to 13.00 and 13.30 to 16.00 and Friday from 10:00 to 13.00 and 13.30 to 16.00.

Help us put an end to pet food poverty 😺🐶

On Mondays, we hold our knit and natter group with Arts and Crafts Community Wednesbury Uk, from 09:30 to 12:30 🧶 If you...
15/08/2025

On Mondays, we hold our knit and natter group with Arts and Crafts Community Wednesbury Uk, from 09:30 to 12:30 🧶

If you're working on any crafts, why not pop down to the Community Hub? Everyone is welcome to attend and show off their skills!

There's one month left before our School Uniform Swap ends for the year! 👚 This is your reminder to donate any unwanted ...
11/08/2025

There's one month left before our School Uniform Swap ends for the year! 👚

This is your reminder to donate any unwanted but clean and undamaged uniform. From jumpers to trousers, bring them to us and we'll accept them.

If you'd like to collect free uniform, visit us during our opening hours: Monday, Tuesday, Wednesday and Friday, from 10:00 to 13.00 and 13.30 to 16.00 🫶

Are you wondering what's happening at the Community Hub this month? Look no further, everything you need to know is belo...
05/08/2025

Are you wondering what's happening at the Community Hub this month? Look no further, everything you need to know is below!

🧶Knit and Natter group, every Monday from 09:30 to 12:30 with Arts and Crafts Community Wednesbury Uk
🗣 Debt Advice, (appointments only) every Monday from 10:00 to 13:00. To book an appointment pop into the Community Hub or contact Citizens Advice
👂Community Chat with Healthwatch Sandwell, Tuesday 19 August from 10:30 to 12:00
🏘️ We are Wednesbury, every Tuesday from 13:30 to 15:00


And that's not all, to support our beloved community, we are accepting school uniform donations/collections and pet pantry donations.

You can donate school uniform and/or pet food or collect school uniform during our opening hours - Monday to Wednesday from 10:00 to 13:00 and 13:30 to 16:00 and Friday from 10:00 to 13:00 and 13:30 to 16:00.

Join us at the Community Hub tomorrow for our children's session on how to become a water saver!💧 Our very own Education...
21/07/2025

Join us at the Community Hub tomorrow for our children's session on how to become a water saver!💧

Our very own Education Officer, Maria Cole, will be running the session where she'll talk about water efficiency and how we can all be water efficient. Get creative and make your very own water butt (please bring an empty milk bottle) to take home🏠

The session will be held between 11:00 to 13:00 and 13:30 to 15:00, we can't wait to have you join us.

Are you still planning what to do with your child/children this summer? 🌞 On Tuesday 15 July, we'll be joined by differe...
11/07/2025

Are you still planning what to do with your child/children this summer? 🌞

On Tuesday 15 July, we'll be joined by different organisations such as Sanwell Museum and Art Service, Go Play Sandwell, 4 Community Trust and more.

Come on over, between 10:30 to 12:30 to find out about all the activities they have in store for your family over the six weeks holiday 🏖

Join us at the Community Hub on Wednesday 28 June for a financial support session. We will be joined by West Brom Buildi...
26/05/2025

Join us at the Community Hub on Wednesday 28 June for a financial support session.

We will be joined by West Brom Building Society who will give free advice on:

🛒 Budgeting around food and your bills
💷 Prioritising and organising money
🧰 How you can utilise skills to increase your income and more

The session will be held from 10:30 to 12:00 with limited space. We look forward to welcoming you!

It's Dementia Action Week and this years' focus is the importance of an early diagnosis for people affected by dementia....
19/05/2025

It's Dementia Action Week and this years' focus is the importance of an early diagnosis for people affected by dementia.

Diagnosis is vital to give people access to the care, treatment and support they need but around 1 in 3 people living in the UK with dementia do not have a diagnosis.

Visit our Community Hub, where you can receive extra help from us through our Priority Services Register - it provides extra help linked to our water services. We can support customers with dementia, and those living with other medical conditions and physical disabilities. By joining, we can support you with the below and more.

🤝Hands-on help in an emergency
🧾Help reading or understanding your bill
🔐Password-protection scheme
💳Easy ways to pay

For more information on our Priority Services Register, visit: https://www.south-staffs-water.co.uk/household/extra-help/priority-services-register/

Throughout May we're holding a Book Swap here at the Community Hub 📖 If you have any unwanted books, why not pop down an...
16/05/2025

Throughout May we're holding a Book Swap here at the Community Hub 📖

If you have any unwanted books, why not pop down and donate them? We're accepting any new or old adult and children's books to give others in our community a chance to adopt a new healthy habit or continue their love for reading.

We are open four days, and if you need to speak to us about your water bill, our team are more than happy to help. They can talk you through our affordability tariffs - where you could be eligible for a discount on your bill, our different payment plans, requesting a water meter and our Priority Services Register 🏠

Next Tuesday (13 May), we will be joined by a host of organisations from across Sandwell, including Citizens Advice Sand...
09/05/2025

Next Tuesday (13 May), we will be joined by a host of organisations from across Sandwell, including Citizens Advice Sandwell & Walsall, offering free advice, energy tips and mental health support 💚

If you would like to speak to someone, pop into the Hub between 10:30am and 12:30pm.

Do you have any unwanted books? 📚We are running a Book Swap throughout May to give customers the opportunity to donate a...
22/04/2025

Do you have any unwanted books? 📚

We are running a Book Swap throughout May to give customers the opportunity to donate any old or new adult or children's books.

If you would like to make a donation, drop off your books at the Hub 🏠

We are open four days and don't forget, if you need to speak to us about your water bill, our team are more than happy to help. They can talk you through our affordability tariffs - where you could be eligible for a discount on your bill, our different payment plans, requesting a water meter and our Priority Services Register.

Address

Unit 17 Union Street
Wednesbury
WS107HD

Opening Hours

Monday 10am - 1pm
1:30pm - 4pm
Tuesday 10am - 1pm
1:30pm - 4pm
Wednesday 10am - 1pm
1:30pm - 4pm
Friday 10am - 1pm
1:30pm - 4pm

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Open to everyone, the Community Hub is there for you.

Please call in to see us if:


  • You are on our Priority Services Register and you want a little extra help – whether it’s for reading or understanding your bill if you have any medical issues we need to be aware of, or you are worried about bogus callers visiting your home, we can help.

  • You need help paying your bill – we understand it can sometimes be difficult to pay your bill, so we are here to provide help and advice on different ways you can manage this.

  • You are interested in switching to a water meter – if you want to find out more about how to switch to a water meter and the benefits of doing so, we will be happy to help. You could save around £100 a year by making the switch.