Westgate Surgery, Westgate-on-Sea

Westgate Surgery, Westgate-on-Sea GP Surgery located in Westgate-on-Sea, Thanet
https://bio.site/westgatesurgery

🎓 Students Moving Away for University? Don’t Forget to Register with a GP!If you’re starting university or moving to a n...
22/08/2025

🎓 Students Moving Away for University? Don’t Forget to Register with a GP!

If you’re starting university or moving to a new area for your studies, it’s important to register with a local GP. This means you’ll have access to medical care when you need it.

Find out how to register and what to do if you need care while away from home:
https://www.nhs.uk/nhs-services/getting-medical-care-as-a-student/

Stay healthy and prepared during your student life!

📢Important reminder: We are closed today from 1pm, Thursday 21st August, for staff training and will reopen tomorrow as ...
21/08/2025

📢Important reminder: We are closed today from 1pm, Thursday 21st August, for staff training and will reopen tomorrow as usual.

• For urgent matters, call 111.
• In an emergency, dial 999.

Thank you for your understanding!

Summer Bank Holiday Closure 🌞Please note that GP practices across the area will be closed on Monday 25th August for the ...
21/08/2025

Summer Bank Holiday Closure 🌞

Please note that GP practices across the area will be closed on Monday 25th August for the Summer Bank Holiday.

📞 For urgent medical help during this time, please call NHS 111.
🚨 In an emergency, always call 999.

Thank you for your understanding.

20/08/2025

We have just sent patients a series of 3 text messages regarding the Voice Connect service that will be added to our telephone system soon.

Patients who use the NHS App have received these messages via the app and have been notified that there are 3 'messages from your doctor'. This has understandably caused some confusion. Unfortunately, the fact they were received by patients via the NHS App and titled this way is not something we have control over and we apologise for the confusion.

Please find below the questions that our receptionists are being asked most frequently along with their answers:

Question 1: My NHS App says I have 3 'messages from the doctor' and I can't access them. What do I do?

Answer 1: As there are a lot of patients trying to access their NHS App at the same, it is working slower than usual. Please wait a few hours until the main rush has calmed down and open them then. Alternatively, all the information included in the messages can be found on our page or our website.

Question 2: There's a link on one of the messages. Are these text messages a scam?

Answer 2: No, they are official texts from the practice. The link directs you to our page. If you do not feel comfortable clicking it, you do not have to. We understand that there are lots of messaging scams these days and are grateful that you are being cautious.

Question 3: Will I still be able to speak to receptionist once Voice Connect is in place?

Answer 3: Yes. There will always be a member of our reception team available for you to speak to.

Question 4: Do I have to use Voice Connect to order repeat prescriptions from now on?

Answer 4: No. All the ways you normally request repeat prescriptions are still available to be used if you do not wish to order via Voice Connect.

20/08/2025

NHS England has launched a new WhatsApp channel enabling the service to share trusted health information directly with the public.

The channel will allow the NHS to provide messages, including:

• public health campaigns (e.g. flu, COVID-19)
• health alerts and seasonal advice
• key NHS updates and announcements
• myth-busting and fact-checking content

Followers are also encouraged to forward content directly to their family and friends within WhatsApp.

If you’re reading this message on your phone, click here https://www.whatsapp.com/channel/0029VbBE1gbEawdpTHo3JQ3g to follow the NHS WhatsApp channel.

Or open WhatsApp and click on the ‘Updates’ tab at the bottom of the screen. From there, search ‘NHS’ and follow the channel.

☀️ Heat Exhaustion: Know the Warning SignsHot weather can be dangerous, especially if you’re not careful. Heat exhaustio...
18/08/2025

☀️ Heat Exhaustion: Know the Warning Signs

Hot weather can be dangerous, especially if you’re not careful. Heat exhaustion can affect anyone and, if untreated, may lead to heat stroke – a serious medical emergency.

👀 Watch out for symptoms like heavy sweating, weakness, dizziness, headache, and nausea.

📌 Learn how to spot the warning signs of heat stroke and protect yourself:
https://ow.ly/WcQj50WF7Zi

🩺 Find out how to recognise and manage heat exhaustion:
https://ow.ly/BZIv50WF7YV

Stay cool, stay safe – especially during hot spells.

On Thursday 21st August, the surgery will be closed from 1pm for important staff training and will reopen as normal the ...
18/08/2025

On Thursday 21st August, the surgery will be closed from 1pm for important staff training and will reopen as normal the following day.

Patient safety is our top priority, and ensuring our staff receive high-quality training is essential to maintaining the level of care we provide.

• For non-urgent enquiries, please contact us when we reopen.
• For urgent matters that cannot wait, please call 111.
• In a medical emergency, dial 999.

Thank you for your understanding. 💙

🏡 Going Home from Hospital: What You Need to KnowResearch shows that once you’ve had the care you need in hospital, goin...
15/08/2025

🏡 Going Home from Hospital: What You Need to Know

Research shows that once you’ve had the care you need in hospital, going home can help you recover faster.

If extra support is needed, we’ll arrange help at home or nearby to keep you on track.

To get ready for going home, don’t hesitate to ask your healthcare team these important questions:
• What is wrong with me?
• What will happen next?
• What can I do to help myself get better?
• When am I likely to go home?

By working with your doctors and nurses, you can help speed up your recovery and feel more confident about leaving hospital.

14/08/2025

IMPORTANT ANNOUNCEMENT

By the end of the month, our telephone system will have an automated service option called Voice Connect.

With this service, patients will be able to:
- Book GP appointments
- Check the time and date of appointments
- Cancel appointments
- Order repeat medication (the first time this is done, patients will be asked to create their own pin which must be kept safe)

Demos of what patients can expect to hear are available below.

PLEASE NOTE: Patients will still be able to speak to a member of our reception team if they wish to.

This service will improve accessibility and save our patients' time as those who choose to use the automated service, will not have to wait in our telephone queue.

PLEASE NOTE: Our reception team still aren't able to take prescription requests over the phone. Please use the new automated service or put your request in writing via letter or email.

13/08/2025

☀️ Are You Applying Sunscreen Properly?
It’s not just about if you wear sunscreen – it’s how and when you apply it.

Many people miss key steps, leaving their skin vulnerable to sunburn, ageing, and even skin cancer – even on cloudy days!

🧴 Learn how to choose and apply sunscreen correctly:
https://ow.ly/NBIf50WC01h

☁️ Think you don’t need sunscreen when it’s cloudy? Think again:
https://ow.ly/r8jl50WC01c

Protect your skin, whatever the weather.

🚨 When Should You Go to A&E?Accidents and emergencies happen – but do you know when it’s really the right time to go to ...
11/08/2025

🚨 When Should You Go to A&E?
Accidents and emergencies happen – but do you know when it’s really the right time to go to A&E?

Going too early or for non-urgent issues can delay care for those in serious need. On the other hand, waiting too long can put your health at risk.

🔍 Know the signs of a true emergency:
https://ow.ly/HEbJ50WBV3M

🏥 A&E is there for life-threatening or serious conditions like:
✔️ Chest pain
✔️ Difficulty breathing
✔️ Heavy bleeding
✔️ Seizures
✔️ Serious injuries

Address

60 Westgate Bay Avenue
Westgate On Sea
CT8 8SN

Opening Hours

Monday 8am - 6:30pm
Tuesday 8am - 6:30pm
Wednesday 7am - 6:30pm
Thursday 7am - 8pm
Friday 8am - 6:30pm

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