22/10/2025
💬 Dear Patients, Thank you for getting in touch.
We’d like to clarify that this is a proposed merger between Cross Road Surgery and Royal Manor Health Care — the practices have not yet merged. This is the first time we are informing patients, which is why we are arranging a meeting to share more details and answer any questions.
Over the next week, we’ll be sending a text message (with a link to more information on our website) to patients with a registered mobile number. Those without a mobile number will receive a letter by post.
The aim of this proposed merger is to strengthen our services and make us more resilient for the future. By working more closely together, we’ll be able to share resources and support each other with administrative tasks, helping us continue to provide the high-quality care you expect.
Please be assured that:
💙 Both practices will keep their own names and teams — you’ll still see the same doctors, nurses, and staff you know.
📍 There will be no change to your usual surgery location or how you book appointments, unless we can offer you a sooner appointment at another site.
🤝 Our goal is to improve how we work behind the scenes to ensure we can continue meeting our patients’ needs effectively.