29/05/2026
A recent conversation in reflective practice stayed with me.
We discussed a young person, due to start work experience. Despite the team’s best effort, when the morning arrived he said he couldn’t go, the reason, because he had the wrong shirt. Efforts to find the right shirt, did not shift him, he still didn’t feel able to go. So we explored what was going on. On the surface, it looked like a practical problem. A missing item. An excuse, even. But when I supported the team to reflect and be curious, they realised that the shirt wasn’t really the issue.
The “wrong shirt” was a way of communicating something too hard to verbalise: I’m scared. This feels too much. I don’t know if I can do this.
So often, young people tell us what they are feeling through behaviour, avoidance, or barriers of their won making. If we only focus on the surface problem, we can miss the distress underneath.
In this situation, the young person was at risk of being set up to fail, expected to step into something that felt too difficult, without the support he needed to help him feel safe enough to try.
Our discussion focused on the importance of stepping back. Not pushing harder. Not treating it as non-compliance. But getting alongside him, understanding what was happening beneath the words, and meeting him where he was emotionally.
Sometimes “I don’t have the right shirt” really means:
I don’t feel ready.
I’m anxious about failing.
I need someone to notice that this is bigger than it looks.
This short discussion showed the real importance of reflective practice to meet young people’s needs. If your team is interested in having these types of conversations, please get in touch.