
07/09/2025
I’ve been thinking about cancellations and rescheduling lately. A lot of people in my line of work get really strict about it. And I do get why. When you’re self employed, a missed appointment can mean earning less that week, and if things are already tight, that feels stressful.
But the way I see it, life happens. People forget. We double book. We get sick. Sometimes money is tight and you simply can’t stretch it that week. I’ve got ADHD and only the other day I realised I’d completely forgotten to put my hair appointment in the diary before I went away. I felt awful, apologised, and thankfully my hairdresser was kind about it. That kindness meant the world, because it reminded me we’re all human.
For me, creating a space of understanding and compassion is far more important than sticking rigidly to rules. Because when we let each other be human, something softens. There’s less shame, less guilt, and more room for honesty.
It doesn’t mean I don’t value my time. Of course I do. But I value kindness too. And the truth is, I’d rather work in a way that reflects that.