20/03/2026
We are delighted to share the outcome of our recent assessment by the Care Quality Commission (CQC), where Mend Care Ltd has been awarded an overall rating of “Good” across all five domains: Safe, Effective, Caring, Responsive and Well-led.
This marks a significant milestone for our organisation, particularly as this was our first inspection since registration. The report recognises that “the service is performing well and meeting our expectations” and highlights our continued commitment to delivering safe, person-centred care.
What the CQC said about our service
Safe
The CQC recognised our strong safety culture, noting:
“There was a strong culture of learning from events embedded within this service… supporting continuous improvement.”
People and relatives confirmed the impact of this approach: “The carers know [family member] so well… they fill me with confidence that [family member] is safe with them.”
Effective
Our focus on achieving positive outcomes and working collaboratively was highlighted:
“People’s outcomes were consistently good, and people’s feedback confirmed this.”
A relative shared: “They take their time to make sure that they are providing the right care… it’s all good.”
Professionals also praised our multidisciplinary approach and timely collaboration.
Caring
Compassion and dignity were a clear strength of the service:
“The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.”
Feedback from those we support included: “They all treat me great… I can't say enough about them.”
Another relative shared: “They really lift [family member’s] spirits… it’s very safe, and very good.”
Responsive
The report recognised our person-centred approach and flexibility:
“People received person-centred care which met their needs and reflected their preferences.”
A relative commented: “The carers are doing everything we asked for… without a problem.”
The CQC also noted our advocacy work in supporting people to access meaningful activities.
Well-led (Overall Culture & Leadership)
Although reflected across all domains, our leadership and culture were strongly commended:
“Overall, the service delivered good, safe and person-centred care and demonstrated a commitment to learning and improvement.”
Staff feedback reinforced this: “We are encouraged to practice mindfulness… our manager encourages us to come to them if we need support.”
Overall experience
Most importantly, the voices of the people we support were overwhelmingly positive:
“Staff were kind, caring, professional and respectful… many said they felt safe.”
“The service helped them to live safely and independently in the way they preferred.”
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This achievement is a testament to the dedication, compassion and professionalism of our entire team, and the continued trust and collaboration of our stakeholders and partners across adult social care.
We would like to thank you for your ongoing support and partnership. We remain committed to continuous improvement and delivering the highest quality care to those we support.
If you would like a copy of the full report or to discuss this further, please do not hesitate to get in touch
