What are the opening hours?

Monday 8:30am - 5:30pm Tuesday 8:30am - 5:30pm Wednesday 8:30am - 5:30pm Thursday 8:30am - 5:30pm Friday 8:30am - 5pm

Cottsway

We provide almost 5,800 homes for rent and shared ownership for over 13,000 customers.

Join our customer-only Facebook group:
www.facebook.com/groups/cottswaycommunities

Follow our Customer Scrutiny Group:
www.facebook.com/CottswayScrutinyGroup

30/10/2025

📣 Calling all former Cirencester Housing customers who transferred to Cottsway!

We’re inviting you to help shape the future of your neighbourhood 🌱
💷 £8,685 remains in the Cirencester Legacy Fund - tell us how it should be spent!
💡 Share your ideas for small environmental projects or fun day trips.

Have your say on our new Community Engagement Plan before Wednesday 12 November and you could win a £25 gift card! Look out for a text or email with a survey link in the next few days. (If we don’t have your mobile number or email, we’ll give you a call instead)

Or why not join our online meeting on Tuesday 18 November?

👉 Find out more and share your ideas here: https://orlo.uk/nYx9X

28/10/2025

🏡 Involvement Week is back!

We’re supporting TPAS Involvement Week 2025 - celebrating tenant engagement, innovation and community.

📅 Starts 10th November
💻 10 free online events – from neighbourhood impact to digital tools.
👉 Register: https://orlo.uk/4cH7w

We’re also inviting residents to join our Customer Scrutiny Group - help shape our services and make a real difference here at Cottsway: https://orlo.uk/6s9SB

27/10/2025

📞 We want your feedback!
Over the next fortnight, an independent research company - Acuity - will be calling a random selection of our customers to ask for feedback on our services.

💬 Your views help us make improvements and provide a better service for everyone.
🎁 Take part and you could WIN a £50 gift card!

👉 Read more: https://orlo.uk/Ngf9F

17/10/2025

🚨 SCAM ALERT 🚨

If you get a text about 'Winter Fuel Payment' or the 'Winter Fuel Allowance', it is a scam.

Winter Fuel Payments are automatic, you do not need to do anything.

Report suspicious texts to https://stopthinkfraud.campaign.gov.uk

16/10/2025

Yesterday, two of our team members headed to Burford School to help Year 11 students get ready for life after school 🎓💼

They volunteered their time to run mock interviews, helping students practice talking about their skills, boost confidence, and get real-world interview experience.

A big thank you to everyone involved for making the day so inspiring - we wish all these young people the best of luck for the next step in their journey!

22/09/2025

Our Annual Report 2024–25 has now been published and shared with customers! During the year, we:

✅ Maintained the top G1 Governance & V1 Viability ratings
✅ Achieved 85% overall tenant satisfaction
✅ Added £1.5m of social value to our communities
✅ Completed 129 new affordable homes
✅ Invested over £19m in repairing and maintaining existing homes

This is just a snapshot and we’re busy continuing our work to deliver for our customers.

Take a look at the full report for more info, including our performance against the Regulator of Social Housing’s Tenant Satisfaction Measures: https://orlo.uk/V0nSG

18/09/2025

We’re hiring! Wet Trade Operative (General Builder) 🧱

Join our Property Services Team and help keep our homes in great shape!

🔨 We’re looking for someone with a wide range of building skills – from bricklaying, roofing, plastering, drainage, groundworks… and if you can lay vinyl flooring, that’s a bonus!

🏠 You’ll bring experience in domestic property repairs and maintenance, with a focus on high-quality work, done on time.

💬 Great communication skills are a must – you’ll be working closely with customers and colleagues. You’ll also need basic IT skills, as we use mobile devices daily, plus a driving licence.

✅ If you’re practical, reliable, and customer-focused we’d love to hear from you!

📩 Apply now at https://orlo.uk/0Dyd1

15/09/2025

⚡️We’re looking for a skilled Electrician to join our busy Repairs Team ⚡️

🔧 Someone who will:

- Carry out repairs, upgrades, rewires and testing in our properties
- Tackle mainly electrical tasks (with some related trades when needed)
- Deliver a high-quality, customer-focused service every time

What we’re looking for:

✅ Strong knowledge of domestic electrical installations
✅ City & Guilds, NVQ Level 3, or equivalent trade qualification (or solid on-the-job experience)
✅ Great communication skills & a customer-first attitude
✅ Basic IT skills (mobile devices are part of the job)
✅ Full UK driving licence
✅ Willingness to join our standby rota (extra pay included!)

⚡ If you’re ready to put your skills to work in a supportive team, we’d love to hear from you!

👉 Apply today and help us keep our homes safe, modern, and well-maintained: https://orlo.uk/zbs0g

08/09/2025

Your voice matters - take a look and see how 💬

We’ve just published our first Tenant Satisfaction Measures (TSM) report, and it’s all about how your feedback is helping us improve. From repairs to respect, safety to neighbourhoods - we’re listening, learning, and acting.

TSMs were introduced to make sure housing providers are open, accountable, and focused on what matters most to tenants. Our first report is for 2024-25 and we’re continuing to carry out quarterly customer satisfaction surveys and monitor our service performance now as we continue through this year.

👉 Check out the report: https://orlo.uk/1rfmt

05/09/2025

We’d like to thank Paul for his invaluable support, and feedback - it's helped us to make changes that will support all our customers.

But we’re now looking for a new member to join our Cottsway Scrutiny Group! 👥

If you’re passionate about reviewing performance, sharing your views, and helping us improve our services, this is your chance to get involved.

✨ Have your say.
✨ Make a difference.
✨ Be part of positive change.

Interested? You can find out more at: www.cottsway.co.uk/scrutinygroup

05/09/2025

📢 On Sunday (7 September) at 3pm, every phone in the UK will be sent an emergency alert test. For 10 seconds, your phone will vibrate and there will be a loud siren sound.

If you have a phone hidden from an abuser, you should turn this alarm off to keep you safe. To opt out, go to your settings and search for ‘emergency alerts’ and turn off ‘severe alerts’ and ‘emergency alerts.’On some devices, search your settings for ‘emergency alerts’ and turn off ‘extreme threats’, ‘severe threats’ and ‘show amber alerts’.

If the above changes don’t work, you should contact your device manufacturer.

For more information about Sunday's alert test, see: https://orlo.uk/kmOI9

No one should suffer abuse, or the threat of abuse. If you believe there’s an immediate risk of harm to yourself or someone else, or it is an emergency, you should always call 999. If you, or someone you know who is a Cottsway customer, is suffering physical, emotional, sexual or any other kind of abuse, neglect or coercive behaviour, we will support you. Please see: https://orlo.uk/SgRhB

02/09/2025

You're probably not thinking about turning your heating on just yet, but early autumn is the perfect time to switch on your heating and make sure everything’s running smoothly before the cold weather sets in.

✅ Check that your boiler and radiators are heating up
✅ Look out for any error codes
✅ If you spot an issue, get in touch with us right away

That way, you’ll stay cosy when winter really kicks in. 🔥

Address

Avenue Two
Witney
OX284YG

Opening Hours

Monday	8:30am - 5:30pm
Tuesday	8:30am - 5:30pm
Wednesday	8:30am - 5:30pm
Thursday	8:30am - 5:30pm
Friday	8:30am - 5pm

Telephone

+441993890000

Website

http://www.cottsway.co.uk/

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