09/11/2024
Communication and interpersonal Skills
Now that you are a few weeks into your academic journey you will have discovered that whichever programme of study you are undertaking or career pathway you are aiming for good interpersonal and communication skills are essential. Being an effective communicator is a transferable skill which can be applied to a range of everyday issues such as a simple act of courtesy to the acknowledgment of procedures, policies and protocols. Specific to your study, module outlines, assignment aims and objectives, making criteria and deadlines should be clear. If you are in any doubt, be sure to ask your tutor straightaway. You should then be able to meet your assignment goals.
Broadly speaking there are four types of interpersonal communication which centre around verbal, listening, written and none-verbal. However, regardless of the mode or channel, effective communication must be clear, concise, correct, coherent, complete and courteous.
Communication is a key aspect of all jobs, especially in the NHS. It has been identified as one of the six C’s along with care, compassion, competence, courage and commitment as essential to ensuring quality care. Good communication is the key to positive outcomes regardless of professional discipline and yet ‘not communicating well enough with colleagues or people in their care’ has been identified time and time again in reports and investigations into poor care. The latest MBRACE (2024) report highlights worrying increases in maternal morbidity and mortality rates. One if its key clinical messages being that ‘closed-loop communication should be used to ensure that information is understood’ and when giving verbal information health professional should ask the women about their understanding of what she has been told to ensure she has understood it correctly.
Many years ago, George Bernard Shaw wrote ‘
The single biggest problem in communication is the illusion that it has taken place’ - and this notion still holds true today.
Living as we do in a multicultural society a clear understanding is vital, we must consider cultural diversity, respect differing values and beliefs to ensure equality in all we do.
As professionals we need to consider the physical, psychological, social, ethical and emotional impact of both good and poor communication and explore possible solutions to limit the consequences of poor communication so that lessons can be learnt and outcomes improved.