Front Street Surgery

19/11/2025

*** UPDATE - our phone lines are back open - normal service resumed ******

We are currently experiencing problems with our telephone system, we are trying to resolve this as soon as we can. You can submit a form on our online system, which appears to be working at present. We will keep you updated. Apologies.

18/11/2025

Thank you to our lovely patients for leaving positive comments on this article. We do appreciate you taking the time to thank us. Thank you The Press in York for sharing our recent CQC report and your kind words!

Well done to everyone involved!👏

13/11/2025

Today is a very special day at Front Street Surgery. It is a remarkable milestone for Dr Orr; who celebrates 30 years at the practice!!!

Dr Orr has spent 3 decades caring for our patients with compassion and professionalism. His kindness has touched the lives of generations of our patients. His expertise and dedication have made a lasting difference to the evolving Front Street team over these 30 years.

So, thank you Dr Orr for 30 years of exceptional service and care & for being the heart of our practice.

11/11/2025

*** IMPORTANT NOTICE ***
On Wednesday 12 November, the surgery will be closed from 12.00 noon for a York-wide training event.
If you require urgent medical attention when the surgery is closed please call 01904 943777.
We will reopen at 8am on Thursday 13 November
Thank you.

03/11/2025

We recently had a CQC inspection and we are delighted to share the results and report with you. We were awarded GOOD overall with OUTSTANDING in the caring category. Thank you to those who provided feedback to the CQC. We are really pleased with this result and feel the report really captures the values of Front Street Surgery.

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03/11/2025

A reminder of our new system for requesting a GP appointment which has gone live today. We had a few teething problems this morning, so thank you for bearing with us.

Other than that the new system is working well.

Just a reminder that all GP appointment requests whether urgent or routine are to be submitted via this form which is found on the home page of our website (as shown below) - click on the green banner; 'submit a new request'.

27/10/2025

Perimenopause is one of the three stages of menopause. It’s when menopause symptoms start but your periods haven’t stopped.

For many women, these symptoms can affect daily life – from energy and mood to relationships and work.

They can also start earlier for some, which is why recognising the signs and getting support matters.

Menopause will now be part of routine NHS health checks – offered every 5 years to eligible adults aged 40 to 74 – for the first time. By including tailored questions about menopause, more women will be able to get the support they need to manage their symptoms.

💛 More info on symptoms and treatment options: https://www.nhs.uk/conditions/menopause/symptoms/

24/10/2025

On 3 November we are launching a new system for requesting a GP appointment.

A form will be completed from our website or through the NHS App. Please do not worry if you are unable to do this; one of our Care Navigators will complete the form on your behalf.

Your request will be reviewed by a clinician who will suggest the next steps. You may receive a text message with an appointment, be sent a link to book your own appointment or we will phone you.

Why are we making this change?.
* It is a fairer system; ensuring all our patients are treated equitably no matter which method is used to request a GP appointment.
* It rules out unnecessary appointments, ensuring that we have the maximum number available for the patients who need a GP appointment.
* We hope to be able to offer routine appointments in a shorter time frame than at present.
* It will help protect continuity of care.
* No more need for the 8 am queue on the phone system.
* It provides useful data, that we can react to and adjust our clinics.

Please rest assured:
Our phone lines will remain open.
Our reception team will be on hand to help those who cannot or are unable to complete the online form.

We will be hosting drop in sessions regarding this new system and for NHS App support in due course.

You can continue to contact us by phone or via the online form to request appointments with the nurse team and physio.

Please get in touch if you have any questions on how to use this new system and we will be happy to help you.

22/10/2025

Your pharmacist can provide treatment or some prescription medicine, if needed, for seven common conditions - without you seeing a GP.

Think pharmacy first and get seen by your local community pharmacy team.

17/09/2025

Update *** 08:45 - this is now resolved**This morning we are currently facing some issues with our IT System which we are trying to resolve. We will update on here and our website once resolved. Please bear with us during this time.

13/09/2025

10/09/2025