Oakfield Street Surgery

12/05/2025

Meet some of our dedicated Nursing team on International Nurses Day.

Today we are celebrating our incredible nursing team who go above and beyond every day to care for our patients. 💙

27/03/2025

PATIENT NOTICE

We would like to inform you that the practice will be changing its phone provider today as part of our ongoing commitment to improving service and increasing efficiency. We have carefully planned this transition to ensure minimal disruption to our communication with you.

We appreciate your understanding and patience during this process.

Thank you for your continued support.

26/02/2025

ADVANCED NOTICE

The surgery will be closed from 1.00pm until 6.30pm on

WEDNESDAY 5th MARCH

This is for protected learning time for staff, organised by Aneurin Bevan University Health Board for all Caerphilly GP Practices.
There will not be any clinical staff on site as they will attending organised training.

For life threatening medical emergencies, please DIAL 999
For urgent medical matters (non life threatening) that cannot wait until the next day, please DIAL 07931 961068.

Please note, this mobile will not be answered at any other time.

07/02/2025

Good afternoon. Some patients may have received a text message advising that MHOL online is being retired. It appears some have quoted the incorrect name. However, this message is genuine and will apply to you. Many thanks 😊

24/01/2025

We have started using a new text messaging service called 'Engage'. If you receive a text, it is legitimate. You will need to click on the link to proceed, and it will take you to an NHS page where you can reply with the requested information. Thank you.

23/01/2025

23/01/2025

10/01/2025

Like other Health Boards across Wales and the wider UK, our system is under severe pressure due to high levels of winter illness and with patients requiring admission into our hospitals.

Our Emergency Department at The Grange University Hospital is under significant pressure and we ask for your support by only attending if it is life threatening, or you have a very serious injury.

If you need medical help, please think carefully about the services you choose. If you are unsure what to do, please check the Gwent Health Guide: https://abuhb.nhs.wales/hospitals/gwent-health-guide/

08/01/2025

Please see the practice data below for the 21 working days of November.

As you can see, there were 748 'Did not attend' appointments (DNAs). Although this figure is an improvement on October, it still remains extremely high.This means that there were on average 35 wasted appointments every day during November. These appointments, if cancelled by patients, could have been offered to other patients who needed them.

We understand that mistakes can be made with appointments and in some circumstances it may be difficult to cancel an appointment in time to offer it to someone else. However we would be extremely grateful if you can make every effort to cancel any unwanted appointments which can then be offered to other patients.

Many thanks for your cooperation.

27/12/2024

**IT is now working **

Please note the IT at the surgery is currently not working. As a result, we have no access to patient records.

Please bear with is while we try to resolve this and your patience is appreciated.

09/12/2024

Please see the opening times below for pharmacies along with emergency contact numbers for the Christmas period.🎄

Please ensure you order all your repeat prescriptions in plenty of time.

For list of pharmacy opening times in other areas, please see our website
Oakfieldstreetsurgery.co.uk

05/12/2024

Patient Survey 2024-2025

Your feedback on the experience you receive is important to us and we would be grateful if you could complete this survey about Oakfield Street Surgery via the link below.

Your response will give us a better understanding of your views and experiences at the surgery.

All responses are anonymised and completion should only take a few minutes.

Thank you for your cooperation.