13/01/2023
How can the success of clinical partnerships be measured?
Measuring the performance of a particular partnership is not always easy. Which metrics and KPIs should be tracked to judge not just the performance of the CRO, but the performance of the combined effort?
One of the most critical pieces of the combined effort is agreeing upfront on a realistic (and not too ambitious) plan regarding milestones and timelines (and cost). The performance of the partnership can then be assessed by measuring whether the actual figures meet the plan with regards to Time, Budget and Quality. But this makes sense only if the plan was realistic in the first place.
Relationship KPIs include data such as data currency, completeness and quality, protocol deviation/violation but also costs difference between initial agreed budget and final one.
There are a number of approaches that could be used. This can be used to provide a measure of the opinion across the partnership of how well it is working and could be monitored over time to establish any trends.