17/05/2026
How ASMs should handle underperforming HQs in May
Every pharma company has some territories (HQs) that underperform.
May is the right time to identify and correct these areas.
But handling underperforming HQs requires a balanced approach.
Not all underperformance is due to lack of effort.
Here’s how ASMs should approach this.
⭐ Diagnose the real problem
Is it low doctor potential, weak MR, or strong competition?
⭐ Review doctor coverage
Are high-potential doctors being targeted properly?
⭐ Check MR capability
Some MRs may need training, not pressure.
⭐ Evaluate distributor support
Poor distribution can limit growth.
⭐ Analyze brand fit
Some brands may not suit certain territories.
Once the root cause is clear, corrective steps can be taken.
⭐ Increase joint working frequency
Direct observation improves understanding.
⭐ Provide focused coaching
Help MR improve specific skills.
⭐ Adjust targets if needed
Unrealistic targets demotivate.
⭐ Re-align doctor strategy
Focus on achievable opportunities.
⭐ Consider territory restructuring
In some cases, HQ adjustment may be required.
Another important factor is communication style.
ASMs should avoid blame.
Instead, they should create a problem-solving environment.
When MRs feel supported, they are more willing to improve.
Startups must remember:
One weak territory can affect overall performance.
But overreacting can damage team morale.
Balanced leadership is the key.
👉 How do you usually handle underperforming territories — pressure or support?