28/01/2019
Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Ability to handle complex enquiries and also surmount the everyday challenges.
Necessary for dealing effectively with customers and also for developing a good, positive relationship with staff.
Call Center Executive Skills and Qualifications:
Verbal Communication, Phone Skills, Listening, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking.
ATTRACTIVE INCENTIVES