CITIZENS CHARTER
This charter seeks to provide a framework which enables our users to know: What services are available in the 200 Bedded Maternity Hospital Gandhinagar Government Medical College Jammu (MCH Gandhinagar GMC Jammu), the quality of services they are entitled to, the means through which complaints regarding denial or poor quality of services will be redressed. VISION: The day will co
me when nations will be judged not by their military or economic strength nor by the splendor of their capital cities and public buildings but by the well being of their people, by their levels of health and nutrition...... a vision. MISSION - To continuously improve the safety and the quality of care provided to the public through the provision of health care accreditation and related services that support performance improvement in health care organizations
The hospital works in three shifts besides routine work i.e. w.e.f 8 a.m to 2 p.m(Morning), 2 p.m to 8 p.m(Wait) and 8 p.m to 8 a.m(Night) the routine working of hospital is w.e.f 10 a.m to 4.30 p.m in winters and summers. For all shifts including routine roasters are made and displayed in advance, even for the general public. Routine hospital attendance of employees is taken by “BIOMETRIC ATTENDENCE”, Attendance in registers starts half an hour before the routine time and registers are closed 15 minutes after routine time. During routine hours the u/s himself sees that people are in time and during odd hours u/s or his representative takes surprise rounds and checks availability of staff. Resident medical officer is available 24 x 7. SPECIALTIES AVAILABLE –
• Gynecology & Obstetrics – OPD (Out Patient Department), Indoor wards for admissions, 4 labour rooms, 4 operation theaters,
• Pediatrics (Neonatology) - OPD (Out Patient Department), Indoor NICU, family centered wards and general wards
DEPTT. Dr. Swarn Lata, Retd. HOD Gynaee, looking after Gynaee & Obst. Patients.
2. One Consultant under NHM
3. Two Lecturer and two registrars on three monthly rotation Duty deputed from SMGS.
4. Post graduate for round the clock roaster duty.
5. One PG from Anaesthesia for round the clock duty.
6. Ten nos of Staff Nurses & three MTS in Operation Theatre for 24x7 duty.
7. Five nos of staff Nurses & three MTS in Pre post operative ward for 24x7 duty. DEPARTMENT OF PAEDIATRICS (NEONATOLOGY)
Neonatal facility MCH Gandhinagar has been made functional Since March 2022. It is registered as a Separate FBNC facility and empanelled under Ayushman Bharat Yojana. It is providing level III care to sick new borne including extremely preterm’s and very low birth weight babies. Two NICU are functional in 4th floor with five ventilators, five HHH FNC, 15 CPAP’s and two incubators. Family centered pre term care ward which is one of its kind in North India is functional with the bed capacity of 20 in 4th floor. Family centered Phototherapy unit is functional with the bed capacity of 20 in 3rd floor. Skilled staff trained in NICU services is present round the clock in MCH from Dep’t. of Pediatrics including Junior Resident, Senior Resident, Neonatologists who manage both the NICU’s. Dr. Jaspreet Singh Raina, Consultant Neonatologist, Dr. Aneesh Uppal, Consultant Paediatrics are managing the NICUs. Neonatal follow up OPD is being run every day by the staff from Deptt of Paediatrics. Monday : Dr. Jaspreet Singh Raina, Consultant Neonatologist. Tuesday : Dr. Ajay Choudhary, Consultant Peadiatrician
Wednesday & Thursday : Dr. Aneesh Uppal, Consultant Peadiatrician
Friday : Dr. Ashu Jamwal, HOD Neonatology
Saturday : Dr. Pallvi Sharma, Assistant Professor, Paediatrics. Senior Consultants from Deptt of Paediatrics including Dr. G.S Saini, HOD Paediatrics, Dr. Sanjeev Digra, Professor and Dr. Ashu Jamwal, HOD Neonatology are monitoring the facility round the clock. Twenty Staff Nurses & 08 MTS who are trained in NICU functioning are available in 24x7 on 3rd and 4th floor including two ICUs. Upcoming Projects in Department of Neonatology:-
1) Human Milk Bank already sanctioned under NHM on third Floor.
2) Enhancement of functional bed capacity to 150. Two more NICU, to be commisioned soon in third floor (Requirement sent to JKMSCL, equipment awaited).
3) Superspeciality courses to be started soon (Foetal Medicine, Reproductive Medicine,
4) Neonatology : NBES Accreditation awaited)
5) Facilitition of research and establishment of uniform protocol for Neonatal care in whole of Jammu region.
6) Hand Holding and Mentoring of Peripheral New Born Care Unit i,e District Hospital & New Medical Colleges, in whole of Jammu region. The facility is contributing hugely to decongest SMGS hospital and in decreasing Neonatal Mortality in Jammu region. DIAGNOSTIC SERVICES
• Laboratory Services (with GMC Jammu) & Blood storage
• Radiology – (X- Rays, Ultrasound, Color Doppler)
• ECG
FACILITIES FLOOR WISE –
GROUND FLOOR –
Registration counters
OPD – Separate OPD for Gynae Obstetrics and Pediatrics (Timing 10 A.M to 2 P.M)
Dispensary & General and Drug Stores
PMJAY – AB (Pradhan Mantri Jan Arogya Yogna Ayushman Counter)
Office of Medical Superintendent and Establishment
Office of in charge security
FIRST FLOOR -
Radiology Dept - X Ray; Color Doppler
Laboratories (sample collected bed side); Biochemistry, pathology, microbiology including NGS (Next Generation Gene Sequencing; RTPCR Testing
Blood Storage
Rooms of consultants etc
SECOND FLOOR –
24 bedded Pre and Post operative wards; 8 bedded Maternal ICU
4 fully furnished operation theaters along with CSSD
4 fully furnished Labour rooms
THIRD FLOOR- 8 WARDS WITH 10 BEDS EACH
Proposed Comprehensive Lactation Management Unit (Human Milk Bank)
Step down 2 NICU (15 Beds capacity each)
10 bedded Family centered ward
10 bedded general ward for neonates
5 wards with 10 beds each for Gynae and Obstetrics
FOURTH FLOOR-
NICU A & B with 15 beds each
1 family centered ward with 10 beds
5 wards with 10 beds each for Neonates
OTHERS SERVICES :-
Centralized oxygen plant, air and suction with pipeline supply on beds, Free food & Linen and Laundry services with GMC Jammu
Hot line power supply and backup, Generator available along with oscillator connections for most of the areas. GENERAL PUBLIC SERVICES
Enquiry facility available 24 hours
Aqua guards installed for filter cooled water available
Hospital Security
Telephone (EPABX under process)
Medical Records Department
Sufficient toilets in Emergency & wards for patients & general public and for the staff in the hospital
Suggestions and complaint boxes available in emergency and outside indoor blocks, besides complaints or suggestions can also be given at enquiry counters.
PARKING FACILITY - Parking only for the hospital staff in the basement
NESCAFE – providing Nestle products on standard rates displayed outside the stall. Available 24x7
CANTEEN - Available within the premises of the hospital
MEDICINE SHOP – Amrit medical shop available inside
AMBULANCE SERVICE – for patients shifting 108 services are used. for hospital staff and other works 1 ambulance available round the clock
Work Done Report in Last Three Months:
S.No. Name of the Section December 2023 January 2024 Feburary 2024
1. Patients treated indoor (IPD) -
Gynaee 147 136 165
Paed (Neonatology) 198 180 189
Total 345 316 354
2. Patients treated Outdoor (OPD) -
Gynaee 566 616 686
Paediatrics (Neonatology) 484 460 468
Total 1050 1077 1154
3. Minor Operations 36 23 46
4. Major Operations 72 88 76
5. X-ray Conducted 78 56 62
6. Ultrasound 120 74 71
7 Microbiology Test 217 282 251
8 Pathology Test 281 399 362
9 Biochemistry 974 1394 1294
FOR ANY FURTHER INFORMATION PLEASE CONTACT
Medical Superintendent Maternity Hospital Gandhinagar GMC Jammu –
2959136, 2959139 (Office),
9419149246, 7006622831 (M)
E-Mail – msmchgmcjammu@gmail.com
https://www.facebook.com/mchgandhinagargmc
