25/09/2023
I used to think this is the best app which would help people to car pool with professionals from one place to another, but I was wrong. Even their system is good to help people but with bad customer service and worst money making plans
I purchased a voucher and tried to get a ride guess what? I needed a ride and contacted rider they said even they need a ride. Which means people are getting confused while booking and not user-friendly. Then I searched for a while and left my place as it was urgent for me.
That voucher had just 10 days validity.
If I am travelling and I am not provided with the riders ideally they should refund or extend the voucher. But NO. They have no options of doing that infact I contacted their csr email. No reply at all after 1st auto-generated email.
Pathetic service although their initiative was good.
Their money making system: if ₹100 x 10 people voucher expired. =they are making ₹1000 doing nothing.. Wow.
I am not against their voucher selling system its okay everyone here is to sell something and make business out of it. It is just that atleast they should have courtesy to reply to the customers after 4 email queries.
Your CSR sucks..
Stop making money by fooling people..
