Zonka Feedback

12/09/2025

🚀Big News: AI Feedback Intelligence is Here!

Over the years, one theme has echoed across every customer conversation: feedback is scattered, messy, and nearly impossible to act on at scale.

Feedback doesn’t need more analysis. It needs intelligence.

That’s why we built Zonka Feedback’s AI Feedback Intelligence - to transform every comment, ticket, survey, and review into clarity, action, and measurable impact.

✔️ Unify all feedback sources

✔️ Detect churn signals & emerging issues

✔️ Link insights directly to CX metrics

This is feedback, reimagined.
This is Feedback Intelligence.

Here’s a quick sneak peek into what we’ve built - and we’re excited for you to try it.

✨ Early Access is now open. If you’d like to take a walkthrough of the product, sign up at zonkafeedback.com or book a demo with us.

31/03/2025

Eid Mubarak! 🌙
Wishing you joy, peace, and blessings.✨

19/02/2025

Are you struggling to keep track of your patient journeys? 😓

You’re not alone.

Disjointed processes and limited visibility can make it feel like there’s no way to stay on top of everything. The pressure to deliver quality care can be exhausting.

But what if there was an easier way to manage it all? 🤔

Our customizable patient journey template helps you:

✅ Map every touchpoint
✅ Simplify tracking progress
✅ Assign team responsibilities with ease
✅ Optimize and enhance the patient experience

So you can focus on what truly matters: providing exceptional care and reducing the stress of administrative tasks.

Download the customizable template now and start streamlining your workflows 👉 https://hubs.li/Q037hCyk0

31/01/2025

81% of healthcare professionals use patient feedback systems.

In our recent , we found that while most healthcare institutions have a feedback process in place, the real impact is often missing!

Simply collecting feedback isn’t enough. To drive meaningful improvements, your system must be structured, inclusive, and multi-channel so it can:

✅ Capture feedback at every patient touchpoint
✅ Use the right channels like SMS, WhatsApp, and tablets
✅ Design smarter surveys—personalized, relevant, and logic-driven
✅ Ensure inclusivity with mobile-friendly surveys for seamless responses

Ready to optimize your feedback system?
Grab your free worksheet 📄 and start making an impact!

🎥 Watch the full webinar here: 🔗https://hubs.li/Q034QFBR0

28/01/2025

1️⃣ Day to Go! – Master Building Effective Feedback & Complaint Mechanisms 🚨

Get ready for an exclusive to transform how you collect and act on patient feedback.

Why You Can’t Miss This?
✅ Understand how to align patient feedback systems effortlessly.
✅ Unlock strategies to manage patient complaints effectively and implement robust CAPA frameworks.
✅ Learn to collect meaningful insights at critical touchpoints to drive patient satisfaction and quality improvement.

When?
📅 Date: 29 January 2025
⏰ Time: 12:30 PM (IST)
🎤 Speaker, Sonika, Co-Founder & Product Director, Zonka Feedback

If you haven’t registered yet, this is your last chance to save your spot: https://hubs.li/Q034fTqm0

27/01/2025

Is your patient feedback system driving real results?

If not, join us on 29 Jan 2025 at 12:30 PM IST for an expert-led with Sonika, Co-Founder of Zonka Feedback:

"Build Effective Patient Feedback & Complaint Mechanisms for NABH Compliance."

Register Now 👉 https://hubs.li/Q0342hr00

What you’ll get?
✅ How to capture actionable insights at every patient touchpoint
✅ Build efficient complaint management and CAPA processes that solve problems faster
✅ Turn patient feedback into strategies that elevate care quality and satisfaction

Take away proven techniques to implement feedback systems that truly work.🎯

16/01/2025

Managing patient feedback while staying compliant with NABH guidelines can feel overwhelming—but it doesn’t have to be.

Join us in our upcoming “Building Effective Patient Feedback & Complaint Mechanisms for NABH Compliance”

📅 29 January 2025 | 12:30 PM IST
🔗 Register Now for Free: https://hubs.ly/Q032MH9W0

Here’s what you’ll gain from the session:

🛠️ Practical Steps to Align Feedback with NABH Standards: Learn simple and effective strategies to meet compliance effortlessly.
⚙️ Proven Ways to Build Strong Complaint & CAPA Frameworks: Discover methods to handle complaints effectively and improve quality.
🚀 Insights into Advanced Tools: See how the right tools can enhance patient satisfaction and make compliance easier.

Elevate patient care with effective feedback system and simplify NABH compliance!

15/01/2025

Ready to Achieve NABH Compliance with patient feedback? Join Ms. Sonika for Expert Insights! ✨

Join our exclusive “Building Effective Patient Feedback & Complaint Mechanisms for NABH Compliance”.

Learn how to set up patient feedback systems that truly work, build robust complaint processes, and use feedback for continuous improvement—all while staying NABH compliant.

📅 Date: 29 January 2025
🕒 Time: 12:30 PM (IST)

Meet our speaker:
🎙️ Sonika Mehta, Co-founder & Product Director at Zonka Feedback, sharing practical strategies to simplify NABH compliance.

What We’ll Cover:
✅ Understanding NABH Guidelines for Patient Feedback Systems
✅ Implementing Feedback Mechanisms That Deliver Results
✅ Building a Strong Complaint & CAPA Process
✅ Using Feedback for Continuous Improvement & Compliance

And much more…

Don’t miss this chance to hear from an NABH expert and transform your patient care processes!

👉 Save your spot now: https://hubs.li/Q032Bb--0 🔗

08/01/2025

In 2024, we set out to transform how you connect with your customers, turning feedback into a strategic advantage.

And we reached new heights:

🤖AI-Powered Sentiment Analysis & Insights – Turning feedback into action
📲WhatsApp Surveys – Taking omnichannel feedback to the next level
✨Dynamic Personalization – Connecting deeper with every response
✅ISO 27001:2022 Certification – Ensuring world-class data security & trust
🏆50+ G2 Badges – Recognized as a customer favorite in feedback solutions

Thank you for being a part of this incredible journey. Here's to redefining feedback in 2025! 🎉

24/12/2024

✨ Wishing you joy, peace, and love this holiday season. Merry Christmas and a Happy New Year from all of us at Zonka Feedback🎄❤️

21/12/2024

🎉 We're thrilled to share that has awarded Zonka Feedback with 24 badges in the Experience Management and Feedback Analytics categories in the G2 Winter 2025 Report! 🏆

Here’s what we’re celebrating:

✨ Momentum Leader
✨ High Performer
✨ Fastest Implementation
✨ Highest User Adoption
✨ Easiest to Use
✨ Best Support

This recognition underscores our dedication to empowering businesses with effortless feedback management and impactful insights.

📖 Check out the full details here: https://hubs.li/Q030pWyS0

21/12/2024

Zonka Feedback Secures 24 Badges in G2 Winter 2025 Report

Zonka Feedback earns 24 badges in G2’s Winter 2025 report, recognized for leader in momentum, ease of use, and fastest implementation in Experience Management and Feedback Analytics.