20/01/2026
Job Title: Insurance & Corporate Clients Officer
Reports to: Business Development Manger
Location: 60 Meter Road, Mamostayan Qr., Erbil, Kurdistan Region, Iraq
Responsibilities, Duties, and Accountabilities:
- Communicate, greet, and assist corporate clients, patients, visitors, vendors, and internal stakeholders professionally across channels.
- Register and pre-register patients, accurately verify and update patient, physician, insurance, and billing information records.
- Coordinate with corporate contact persons to obtain prior approvals for all requested services from companies.
- Schedule, confirm, reschedule, or cancel appointments and proactively manage delays to maintain service quality standards.
- Notify appropriate teams of patient arrivals and coordinate departments for timely, effective service delivery outcomes.
- Collect, record, and reconcile co-payments, service fees, and related financial documentation accurately per approved procedures.
- Respond professionally to inquiries, concerns, and minor complaints, escalating issues when necessary to higher management.
- Ensure authorization, confidentiality, and secure handling of all medical records and corporate documentation without breaches.
- Maintain accurate records, logs, reports, and clerical documentation, submitting updates to management as required timely.
- Support departmental operations, client engagement, promotions, workflow improvements, and other assigned duties by leadership directives.
Required Knowledge, Skills and Attributes:
Education
BSc degree in a medical related field of study
Experience
0-1 years employment in relevant fields
Language
Fluency in written and oral Kurdish, Arabic and English
Work Hours
36 hours per week, 6 days a week according to scheduled shift
